Housing Ombudsman Decisions

The complaint is about the landlord’s response to the resident’s report of mould in the property, and his request to replace kitchen units.

The complaint is about: The landlord’s handling of repairs to the front garden wall . The landlord’s handling of reports of anti-social behaviour.

The complaint refers to the landlord’s handling of: The resident’s concerns about the communal lifts within his building breaking down. The associated complaint.

The complaint is about the landlord’s: Handling of the resident’s reports of noise nuisance coming from his upstairs neighbour. Handling of the resident’s leak reports coming from the property above.

The complaint is about the landlord’s response to the resident’s request for it to refurbish her kitchen.

The complaint is about the level of compensation offered by the landlord following acknowledged service failures in relation to roof repairs at the resident’s property. The landlord’s response to the resident’s reports about a tap repair has also been investigated.

The complaint is about the landlord’s response to the resident’s reports about:

The complaint is about the landlord's decision not to replace the resident’s living room and kitchen flooring damaged by flooding.

The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB) from his neighbour. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s reporting of: Several repairs issues. A rodent infestation.

The complaint is about the landlord’s response to the resident’s: reports regarding mould at her property; request for her priority banding on the social housing register to be increased; request for a management move.

The complaint is about the landlord’s: Response to the resident’s request to provide form EWS1 for the building which she owns a property in. Complaint handling.

The landlord’s response to reports of mould, damp walls, and ceilings. The landlord’s response to concerns about the boiler’s low pressure and a leak from a radiator. The landlord’s response to a request for compensation for damage to the carpet …

The resident complains about the level of compensation offered by the landlord for delays in repairs to damaged flooring, and to the heating system.

The complaint is about Is about: the landlord's handling of reports of damp to the property. the priority awarded to the resident’s request to be re-housed.

The complaint is about: The condition of the property at the time of letting and the landlord’s response to the resident’s subsequent request for repairs to the property. The resident’s concerns that the landlord did not take her disability into …

The complaint is about the landlord’s handling of: The resident’s report of a broken shower. The resident’s report of a broken bathroom door handle and latch. The associated formal complaint.

The complaint is about: The landlord’s handling of the resident’s transfer application. The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s request for a management move. The landlord’s response to the resident’s …

The complaint is about: The landlord’s response to the resident’s reports of mismatched lighting in the communal areas. The landlord’s handling of the associated complaint.

The resident is complaining about the landlord’s handling of antisocial behaviour by her neighbour.

The complaint is about the landlord’s response to the resident’s report of a water leak into her property.

The complaint is about the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB). The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

This complaint is about the landlord’s handling of the resident’s reports that his property was uninhabitable due to chemical contamination.

The complaint is about the landlord’s response to the resident’s reports that his vehicle was removed from outside his property.

The complaint is about: The landlord’s handling of repairs to the roof and guttering including its response to reports of resulting mould.

The complaint is about the landlord’s handling of antisocial behaviour (ASB) at the resident’s former property.

The complaint is about the landlord moving the resident from her previous property and its response to concerns that the new property was unsuitable.

The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord’s response to the resident’s reports of various ASB-related issues involving his neighbours.

The complaint is about:

The complaint is about: The condition of the property when it was let. The landlord’s response to concerns about outstanding repairs at the property.

The complaint is about the landlord’s response to the resident’s concerns regarding: contractors attending during the COVID-19 pandemic. the level of contact from its contractors. Her personal information being shared.

This complaint is about the landlord’s handling of: the resident’s reports of mould in the property; the resident’s reports of anti-social behaviour (ASB); the resident’s request for a property transfer; a notice to quit it issued to the resident.

The complaint is about: The conduct of a member of the landlord’s staff during a phone call on 24 August 2020. The landlord’s communication with the resident about her reports of issues with her neighbours.

The complaint is about: The comments made by the landlord’s staff, about the resident, to the occupiers of the property next door.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour.

The resident complains about: the landlord refusing her father access into her property during the covid pandemic. the landlord’s failure to act accordingly in line with the Equality Act 2010. the landlord’s handling of her complaint.

The resident has complained about the landlord's investigation of and response to his: reports of being disturbed by impact noise from the flat above because of uncovered wooden or laminate flooring. reports about his neighbour's threatening behaviour and barking dogs.

This complaint is about the landlord's response to the resident’s reports of Anti-social behaviour (ASB) and his request for a management transfer.

The complaint is about the landlord’s response to the resident’s concerns about hazardous items being left in communal areas.

The complaint is about the landlord’s response to the resident’s reports of: Excessive heat in the property. Anti-social behaviour (ASB) at the property. The issuing of a Notice of Seeking Possession. The landlord’s complaint handling.

The complaint is about the landlord’s: Handling of the resident’s management move. Response to the resident’s concerns about the cost of heating at the property. Response to the resident’s concerns about a safeguarding matter being raised. Response to the resident’s …

The complaint is about the landlord’s handling of the resident’s concerns about the heating system in the property.

The complaint is about the landlord’s response to the installation of a trellis on a neighbouring property.

The resident has complaint about the landlord’s handling of a pigeon infestation and related works to his roof.

The complaint is about the landlord’s response to the resident’s reports that the property is too cold – due to the location and operation of the Auto Opening Vent (AOV) system.

The complaint is about the landlord’s response to the resident’s: request to succeed her late father’s tenancy. concerns about the condition of her late father’s property. concerns about repairs at her property including damp and mould.

The complaint is about the landlord’s response to: The resident’s report in relation to her upstairs toilet. The resident’s request for compensation for reported damage to her rugs. The resident’s report of a damp kitchen floor.

The complaint is about: The landlord's response to the resident’s reports in relation to his water cylinder and other repairs and the resident’s request for compensation. The landlord’s complaint handling (including the resident's report of a breach of his confidentiality …

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).