Housing Ombudsman Decisions

The complaint is about: The landlord’s response to allegations of anti-social behaviour (ASB) made about the resident by her neighbour. The landlord’s handling of reports of harassment and racial abuse made by the resident about her neighbour. The landlord’s alleged …

The complaint is about: The landlord’s decision to send a letter to the resident about his behaviour and handling of the associated complaint. The landlord’s introduction of a contact arrangement for the resident.

The complaint is about the landlord’s handling of the resident’s reports of vibration and humming in her home.

The complaint is about the landlord's handling of remedial works following a wet room leak.

The complaint concerns how the landlord handled the resident’s reports of strong odours coming into her property from the property below and the landlord’s decision to decline her request to be temporarily rehoused.

The resident’s complaint is about the landlord’s handling of the kitchen replacement. This includes the following concerns: Disrespect shown to him and his home. The time it took for the works to be completed. The lack of communication about the …

The complaint is about: The delays in the rewiring of the resident’s property The landlord’s decision to not renew the resident’s bathroom

The complaint is about the landlord’s handling of the resident’s allegations that its operative damaged her fence.

The complaint is about the landlord’s response to the resident’s security concerns for the building.

The complaint is regarding the landlord’s handling of the resident’s: Concerns about a change to its tenancy conditions, specifically related to age of tenants and visitor restrictions. Concerns about anti-social behaviour.

The resident’s complaint is about the landlord's handling of his complaints of Anti Social Behaviour (“ASB”) by neighbours and the impact of the neighbours smoking.

The complaint is about the landlord’s handling of the resident’s application to succeed the tenancy of their late father.

This complaint is about the landlord’s: handling of a rodent infestation; complaint handling.

The complaint is about the landlord’s decision to remove trees from a garden area outside the resident’s property.

The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance. The conduct of its staff.

The complaint is about the landlord’s response to the resident’s request for its debris removal recharge to her after she left her former property to be withdrawn.

The resident complains about the condition of the property upon assignment by mutual exchange. This resident has also complaint about the landlord’s subsequent handling of repairs.

The complaint is about the landlord’s response to the resident’s request for: Adaptations to the property. Removal of garden debris.

The complaint is about the landlord’s handling of the resident’s request to succeed the tenancy of the property.

The complaint is about the landlord’s response to the resident’s reports about: The major works at her property. Her decant from the property whilst works progressed.

The complaint is about the landlord’s response to the resident’s reports about: a missed repairs appointment; the conduct of a staff member and the damage caused to the resident’s personal belongings.

The complaint is about: The landlord’s response to the resident’s concerns that a sensitive let was not enforced. The landlord’s response to the resident’s reports of noise nuisance.

The complaint is about the landlord’s handling of damp and mould in the property including the resident’s reports of damage to personal items. The resident has also complained about: the handling of her request for a transfer on medical grounds. …

The complaint is about the landlord’s response to the resident’s concerns about windows being renewed during Covid-19 lockdown.

The complaint is about the landlord’s response to reports of repairs to the resident’s heating system and her subsequent request for compensation.

The complaint is about the tone and content of the landlord’s warning letter to the resident, and an associated email.

The complaint is about the landlord's response to the resident’s queries about rent arrears on her account.

Complaint is about the landlord’s decision to recharge the resident for proposed works to a shed roof.

The complaint is about the landlord’s handling of repairs to the resident’s bedroom window and balcony door due to leaks

The complaint was about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) including the request for a management move. T he landlord’s decision to send the resident a warning letter. The landlord’s complaint handling.

The resident’s complaint is about the landlord’s handling of her reports of noise nuisance from neighbouring properties.

The complaint concerns: Historical reports made by the resident of subsidence in the property. Repair work done to the property once it became vacant.

The complaint is about the landlord’s response to the resident’s reports of it being at fault in relation to a collapsed ceiling .

The complaint is about the landlord’s response to the resident’s request for it to plaster a room at her property.

The Complaint is about the landlord’s handling of repairs to the resident’s WC and consequent interruption to his water supply.

The complaint is about: The landlord’s response to reports of asbestos in the property. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour, specifically of dogs being on the estate.

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbour.

The complaint concerns the condition of the property when the resident moved in, following a mutual exchange.

The complaint is about:

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from her neighbour, including: parking outside her property; noise nuisance; blocking the shared pathway to her garden; her subsequent request for a privacy fence; keeping …

The complaint is about:

The complaint is about the landlord’s replacement of lighting in the area around the resident’s property and the effect this has had on him.

The resident complaint is about the landlord’s handling of reports of anti social behaviour (“ASB”) by a neighbour and its approach to his use of CCTV.

The complaint is about the landlord’s response to: The resident’s reports of damp and mould in her property. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).

The complaint is about the landlord’s response to the resident’s request to extend or reconfigure the kitchen in her property.

The complaint is about the landlord’s administration of the resident’s rent account.

The complaint is about the landlord’s response to the resident’s concerns that the communal fire doors are not fit for purpose and are causing an excessive whistling noise.

This complaint is about the landlord's decision to refuse the resident’s request for a stairlift in her property.