Housing Ombudsman Decisions

The complaint is about the landlord’s: Decision to demolish the resident’s block of flats. Handling of the resident’s concerns relating to the property’s energy performance certificate (EPC). Response to the resident’s report of poor staff conduct. Handling of the resident’s …

The complaint is about the landlord’s: response to the resident’s reports about: antisocial behaviour (ASB); repair issues following a leak; complaints handling.

The complaint is about the landlord’s handling of: Strong cooking odours from the resident’s neighbour’s property. Smoking in the communal parts of the building.

The resident’s complaint is about the landlord’s handling of: Reports of repairs needed to the communal drainage. Requests for reimbursement of costs.

The complaint is about the landlord’s: handling of renovation works to the property. response to reports of damp and mould in the property.

The complaint is about the landlord’s decision to charge the resident rent for a new tenancy during the period the property was uninhabitable although: Adaptations were not complete. It had no hot water or gas supply or gas safety certificate.

The complaint is about the landlord’s handling of: the disconnection of the gas supply to the property. a warrant to complete a planned electrical safety inspection and resulting damage to the property. repairs to the boiler and fencing at the …

The complaint is about: The increase in service charges for the heating. The landlord’s response to the resident’s request to control the level of heating in her property and to be proportionately billed for specific usage.

The resident’s complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour. (ASB) The landlord’s handling of the resident’s request for a management transfer.

The resident’s complaint is about the landlord’s decision in response to his request for a replacement of the front door, which the resident considered amounted to discrimination.

The complaint is about: The landlord’s handling of the resident’s request to be rehoused. The landlord’s handling of repairs (including water leaks, issues with electrics, and pests). The landlord’s handling of reports of damp and mould.

The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) including harassment from his neighbour and the housing officer’s conduct. The landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s response to the resident’s concerns regarding: The landlord’s decision to replace the windows as part of major works. The reasonableness and level of the window replacement cost payable through the service charge.

The complaint is about the landlord’s handling of anti-social behaviour reports.

This complaint is about the landlord’s handling of the resident’s report of water coming up from the toilet and the bath. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of various repairs to the property.

The complaint is about the landlord’s handling of the resident’s: concerns about the block refurbishment project, and associated communications; concerns about his decant; reports of garage area parking issues; concerns regarding its contractor’s disclosure barring service (DBS) checks; associated complaint.

The complaint is about the landlord’s handling of the resident’s mutual exchange and the associated issues regarding the condition on the property following the exchange.

The complaint is about the landlords handling of: The residents report of damp and mould in the property. The residents report of outstanding repairs to the bathroom.

The complaint concerns the landlord’s handling of: The resident’s reporting of anti-social behaviour (ASB). The resident’s request to move by means of a mutual exchange.

The complaint is about: The landlord's handling of the resident’s reports of damp and mould. The landlord's handling of the resident’s request for a new front door. The landlord's handling of the resident’s complaint.

The complaint is about: The landlord’s response to the resident’s report that the contractor did not take adequate measures to cover and protect her flooring and belongings during the repair works. The landlord’s response to the resident’s report that her …

The complaint is about: The landlord’s handling of reports of noise nuisance. The associated complaint handling.

This investigation is about: The condition of the resident’s home when he started his tenancy. The landlord’s response to the resident’s complaint that its actions caused the death of his pets and the loss of frozen food.

This complaint is about the landlord’s handling of the resident’s noise nuisance reports.

The complaint is about the landlord’s response to: The resident’s concerns about staff conduct, including fraud and racism. The resident’s reports of repairs, including repairs to the heating system after it had been replaced and reports of damp and mould.

The complaint is about: The landlord’s handling of a dispute around the communal garden. The landlord’s handling of ASB reports.

This complaint is about the landlord’s handling of the resident’s queries about his rent account.

The complaint is about the landlord’s response to the resident’s reports of items being disposed of during a deep clean.

The complaint is about the landlord’s handling of: A blocked drain which resulted in sewage overspill in the garden at the resident’s property and a broken drain cover. The associated complaint.

The complaint is about the landlord’s response to the resident’s reports about responsibility for repairs.

The complaint is about the landlord’s response to a request to remove moss from the roof.

The complaint is about the landlord's handling of reports of noise nuisance in relation to the resident’s laminate flooring.

REPORT COMPLAINT 202307845 Leeds City Council 28 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The complaint is about the landlord’s response to the resident about the handling of works recommended by occupational therapists.

The complaint is about: The landlord’s handling of disrepair reported by the resident. The landlord’s handing of a request to move property following the collapse of the resident’s ceiling and subsequent repairs, and her banding on the housing allocations system. …

The complaint is about: The suitability of temporary accommodation offered by the landlord and its management of the resident’s homelessness application. The landlord’s handling of repairs at the property. The landlord’s management of the tenancy, including his reports of being …

The complaint is about: The landlords response to the resident’s reports of repair to his property. The landlords response to the resident’s concerns of its use of the sinking fund.

The complaint is about the landlord’s: Decision to recharge the resident for repairs upon termination of his tenancy. Response to the resident's concerns about the condition of the resident’s new property when he moved in.

The complaint is about the landlord’s response to the resident’s request for replacement windows.

The complaint is about the landlord’s response to the resident’s reports of concerns about fire safety at the property.

The complaint is about the landlord’s response to the resident’s report of anti-social behaviour (ASB) in the form of noise from another property.

The complaint is about the landlord’s response to the resident’s concerns about the conduct of its contractor’s operatives.

The complaint is about the landlord’s handling of: Repairs to the resident’s property including: The removal of a wire fence from the garden. Repairs to the drainage in the garden. Repairs to the driveway and path. The resident’s reports of …

The complaint is about the landlord’s response to the resident’s: Request for an investigation and review of the landlord’s letter dated 31 March 2022 in relation to his queries. Disrepair and damage to the ceiling caused by water from a …

The complaint is about the landlord’s handling of the resident’s: Request to be re-housed. concerns about staff conduct . reported repairs and the condition of the property at the time it was let to the resident. associated complaints.

The complaint is about the landlord’s response to the resident’s request to install a solid fuel heating system and a pizza oven with associated covering structure.

This complaint is about the landlord’s: Decision to seek possession of the resident’s home. Handling of a Right to Buy application. Decision to continue to charge rent while seeking possession of the property .

The complaint is about the landlord’s handling of the resident’s decision to terminate his tenancy due to concerns about antisocial behaviour (ASB) and damp and mould at the property.

This complaint is about: The landlord’s management of repairs within the property including cancelled repair requests, damp remedial works, and a replacement kitchen. The landlord’s handling of reports of staff misconduct.