Housing Ombudsman Decisions

The complaint is about how the landlord handled the resident’s reports of: A bat infestation in the loft of the property. Water damaged plasterboard across the gable end of the house from July 2022 to January 2023. Repairs of the …

The complaint is about: The landlord’s handling of the resident’s reports of repairs to his property. The landlord’s response to the resident’s reports of excessive heating costs at the property. The landlord’s handling of the resident’s request to move.

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about being recharged for a bathroom sink. Reports of damp and mould.

The complaint is about the landlord’s handling of: Concerns raised about staff conduct. The associated complaint.

The complaint is about the landlord’s response to the resident’s report of a broken fence.

REPORT COMPLAINT 202308173 Home Group Limited 19 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The resident’s complaint is about the landlord’s decision to warn him about what it considered to be unreasonable behaviour from him during a phone call.

The complaint is about the landlord’s response to the resident’s reports of pests within the property.

This complaint is about the landlord’s handling of a gas leak at the property.

The complaint is about the landlord’s handling of antisocial behaviour (ASB) reports made against the resident.

The complaint is about the landlord’s response to the resident’s request for compensation for: Additional heating costs due to a lack of insulation to the top bedroom. Potential health and safety risks due to a lack of fire-stopping. The reported …

The complaint is about: The landlord’s response to reports of leaks, damp, and mould. The landlord’s response to reports of pests in the property.

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Associated formal complaint.

The complaint is about the landlord’s handling of the resident’s reports about an ongoing rat infestation.

The complaint is about the landlord’s handling of the resident’s reports about an ongoing rat infestation.

The complaint is about the landlord’s response to the applicant’s concerns about its handling of its sales process. This Service has also considered the landlord’s handling of the complaint.

The complaint is about the landlord’s: Handling of a leak from the resident’s radiator. Decision not to replace the resident’s carpet. Complaint handling.

The complaint is about the landlord’s response to the resident’s reports about anti social behaviour (ASB) from neighbours.

The complaint is about the landlord’s response to the resident’s reports of toxic fumes in the property.

The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB). the resident’s reports of inconsiderate parking. the associated complaint.

The complaint is about the landlord’s consultation with the resident relating to: A change in service delivery partner. Cyclical external painting works.

The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB) from her neighbour.

The complaint is about the landlord’s response to the resident’s reported concerns about his new kitchen flooring.

The complaint is about the landlord’s handling of the resident’s concerns regarding: Staff conduct. Emergency repairs and the process to report emergencies. The associated complaint.

The resident’s complaint is about how the landlord has handled its offer of independent mediation. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s concerns about the maintenance and servicing of the ventilation unit in her property.

REPORT COMPLAINT 202304913 One Housing Group Limited 31 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB).

The complaint is about the landlord’s handling of the resident’s: Concerns about the communal heating charges. Associated formal complaint.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour.

The complaint is about the landlord’s handling of: The refurbishment of the kitchen and bathroom. The resident’s reports of various repairs, including the rear garden fencing, decking and a roof leak. The resident’s concerns about the conduct of the landlord’s …

The complaint is about the landlord’s response to concerns about the standard of service provided by the location and area manager.

The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour. Complaint handling.

The complaint is about the landlord’s handling of the resident’s request for permission to install a driveway at her property.

The complaint is about the landlord’s decision to replace an extractor fan in the resident’s bathroom.

The complaint is about the landlord’s handling of: the leak from the flat above and the damage it caused to the resident’s home. the associated complaint.

The complaint is around: The condition of the property when the resident moved in. The landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s decision not to upgrade the resident’s bathroom ceiling following installation of a ground level shower and wet room.

The complaint is about: The landlord’s handling of a toilet leak and a request for a deep clean. The landlord’s handling of various repairs. The Ombudsman has also considered: The landlord’s record keeping. Complaint handling.

The complaint is about the landlord’s handling of reports about staff conduct.

The complaint is about the landlord’s handling of: The resident’s reports of issues with the water supply. Remedial works following excavation of the resident’s yard.

REPORT COMPLAINT 202216614 Walsall Housing Group Limited 14 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about:

The complaint is about the landlord’s handling of: the resident’s succession requests following reports of antisocial behaviour (ASB) at their property. the resident's concerns about staff conduct, when discussing their mental health.

The complaint is about the landlord’s response to the resident’s: Report of a leak; Complaint. The resident has also complained about the outcome of her insurance claim.

The complaint is about the landlord’s handling of the boiler and thermostat.

The complaint is about the landlord’s response to the resident about: its handling of her ASB reports. its decision to extend the introductory tenancy.

The complaint is about the landlord’s handling of the resident’s: Request for reimbursement of her service charge. Concerns regarding gas safety at the property. Snagging reports.

The complaint is about the landlords handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord’s response to the resident’s privacy concerns and his request that it increase the height of the boundary fence.