Housing Ombudsman Decisions

The complaint is about the landlord’s handling of: A hot water cylinder replacement. The resident’s reports of obstructions in the communal area. The resident’s reports of antisocial behaviour (ASB). The resident’s request for a property transfer. The resident’s complaint.

The complaint is about the landlord’s handling of the resident’s request for works to her water-logged garden.

The complaint is about the landlord’s response to the resident’s reports of defects at her property, in particular repairs to the staircase.

The complaint is about the landlord’s handling of: The resident’s reports of a fly infestation affecting her property. The associated complaints.

This complaint is about the landlord’s handling of the resident’s reports of issues with its concierge service.

The complaint is about the landlord’s handling of the resident’s reports of a leak, and his request for compensation.

The complaint is about the landlord's decision to report property damage to the police.

The complaint is about the landlord’s handling of: Antisocial behaviour (ASB). A request for a higher housing priority.

The complaint is about the landlord’s handling of the resident’s reports of a bedbug infestation at her property.

The resident’s complaint is about the landlord’s decision not to reimburse her for: Heating costs. Damaged belongings.

The complaint is about the landlord’s handling of: damp and mould repairs while the resident was decanted the resident’s reports the kitchen was fitted without a sufficient gap for his fridge freezer the resident’s request for more electrical sockets in …

The complaint is about the landlord’s handling of reports of damp and mould.

The complaint is about the landlord’s response to the resident’s concerns regarding the standard of cleaning in the communal areas and associated window damage.

The complaint is about the landlord’s handling of damp and mould. We have also assessed the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s enquiries about her service charges.

The complaint is about the landlord’s handling of: The resident’s requests for the kitchen, bathroom, and roof to be replaced. The resident’s reports of damp and mould, and the associated repairs.

The complaint is about the landlord’s handling of: The resident’s concerns with the property condition when moving in. The resident’s reports of asbestos in the property.

The complaint is about the landlord’s response to the resident’s reports of damaged flooring.

The complaint is about the landlord’s handling of: A pet application. Antisocial behaviour (‘ASB’) allegations against the resident and warnings it issued. A safeguarding referral to social services. Concerns regarding the resident’s former housing officer. Requests to be moved to …

The resident’s complaint is about the installation of fire safety measures, and the landlord’s communication with the resident around fire safety concerns. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s management of: the resident’s concerns about her high water usage. the resident’s requests that the landlord repair decorative damage from a leak.

The complaint is about the landlord’s: Handling of a decant. Response to the resident’s reports of staff attending without notice.

The complaint is about the landlord’s decision not to evict the resident’s neighbour following the resident’s report of an incident. This investigation has also considered the landlord’s handling of the complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of racial discrimination Reports of poor communication Concerns about its oversight of the housing cooperative’s responsibilities Associated complaint

The resident’s complaint is about the landlord’s handling of a fence repair. We have also considered the landlord’s handling of the associated complaint.

This complaint is about the landlord’s handling of the resident’s reports of anti social behaviour (ASB).

The complaint is about the landlord’s: Handling of the resident’s concerns about her rent. Handling of reports of asbestos.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB), noise disturbance and drug use. Request for a management transfer.

This investigation considers the landlord’s response to the reports of leaks, damp and mould, in the resident’s home.

REPORT COMPLAINT 202233701 Clarion Housing Association Limited 7 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

REPORT COMPLAINT 202449164 Citizen Housing 1 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s response to the resident’s: request for it to extend the property. reports of discrimination.

The complaint is about the landlord’s handling of the resident’s reports about: A leak following disrepair works at the property. Staff conduct.

The complaint is about the landlord’s response to the resident’s: Reports of faulty heating controls. Associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of issues with her neighbour.

The complaint is about the landlord’s response to the resident’s query about the buildings insurance policy.

The complaint is about the landlord’s handling of the resident’s:

The complaint is about the landlord’s response to: The resident’s concerns about the condition of the windows. The resident’s reports of an overgrown tree in the garden of a neighbouring property. The resident’s concerns about communications with staff members. The …

The complaint is about the landlord’s handling of the resident’s: Reports of Antisocial Behaviour (ASB). Requests for a management transfer based on his medical needs. Associated complaint.

The complaint is about the landlord’s handling of: The resident’s reports of drainage and plumbing issues at the property. The associated complaint and the resident’s request for compensation.

The complaint is about the landlord’s handling of: The resident’s rent account. The resident’s garage rental charges.

The complaint is about the landlord’s: Offer of compensation for its handling of the resident’s reports of repair issues throughout the property. Handling of the associated complaint.

The complaint is about the landlord’s: Handling of reports of a bed bug infestation. Complaint handling.

The complaint is about the landlord’s handling of the resident’s reports about the condition of her garden.

The complaint is about the landlord’s handling of the resident’s request for a different contractor to attend.

REPORT COMPLAINT 202309278 Aster Group Limited 19 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord’s handling of the resident’s concerns regarding notice of work to his building, and related charges.

The complaint is about the landlord’s handling of the resident’s right to buy application.