Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance. The conduct of its staff.

The complaint is about the landlord’s handling of the resident’s request to succeed the tenancy of the property.

The complaint is about the landlord’s response to the resident’s reports about: The major works at her property. Her decant from the property whilst works progressed.

The complaint is about the landlord’s handling of the resident’s water bill rebate.

The complaint is about: The landlord’s decision not to waive the resident’s rent arrears. The landlord’s handling of the resident’s rehousing request. The landlord’s handling of the associated complaint.

REPORT COMPLAINT 202206325 London & Quadrant Housing Trust 10 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is about the landlord’s response to the resident’s concerns about windows being renewed during Covid-19 lockdown.

The resident complains about the landlord’s handling of: reports of a pest infestation; reports of damp and mould; reports of ASB, and; The condition/replacement of windows and doors in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident about: the building maintenance and fire safety. the service charges and a request for a refund.

The complaint is about the landlord’s handling of repairs to the resident’s bedroom window and balcony door due to leaks

The complaint is about the landlord’s: response to the resident’s reports of damage to the bedroom window; complaints handling.

The complaint is regarding the landlord’s response to the resident’s reports of damp and mould in her property.

REPORT COMPLAINT 202008433 London & Quadrant Housing Trust 24 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour, specifically of dogs being on the estate.

The complaint is about the landlord’s replacement of lighting in the area around the resident’s property and the effect this has had on him.

The complaint is about the landlord’s response to the resident’s concerns about: The level of service charges; and Charges for services she alleges she was not receiving.

REPORT COMPLAINT 202103887 London & Quadrant Housing Trust 28 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is about the landlord’s handling of the resident’s request to be rehoused.

The complaint is about the landlord’s response to the resident’s reports of: Broken lift and intercom at the property and the amount of compensation offered. Handling of rent arrears. Adding her husband as an occupant to the tenancy agreement. The …

The complaint was about: The landlord’s response to the resident’s report of a leak onto her balcony. The resident’s reports of staff conduct, including victimisation and discrimination. The landlord’s complaint handling including the level of compensation.

The complaint is about the landlord’s handling of: The resident’s report of a broken front fence. The associated complaint handling.

The complaint is about: the level of service charge for ground maintenance. the landlord’s response to the resident’s reports of services not provided.

The complaint is about the landlord’s response to the resident’s reporting of: Several repairs issues. A rodent infestation.

The complaint refers to: The landlord’s handling of the resident’s reports of damp and mould in the property. The landlord’s handling of the resident’s concerns regarding overcrowding and her request to be transferred.

The complaint is about the landlord’s response to the resident’s: request to succeed her late father’s tenancy. concerns about the condition of her late father’s property. concerns about repairs at her property including damp and mould.

The complaint is about: The landlord’s handling of the resident’s application for re-housing. The landlord’s associated complaint handling. The landlord changing its housing allocation policy.

This complaint is about the landlord’s refusal to provide the resident with access to allow them to park in their garden.

The complaint concerns the landlord’s response to the resident’s requests for it to replace her poorly performing heating system.

REPORT COMPLAINT 202011249 London & Quadrant Housing Trust 2 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is about the landlord’s: Response to the resident’s concerns over fire safety in her property. Response to the resident’s reports of antisocial behaviour (ASB) from her neighbours. Associated complaint handling.

The complaint is about: The landlord’s handling of repairs to the property, involving plumbing leaks, damp, and asbestos. The landlord’s decision to suspend the replacement of kitchen and bathroom works in the property.

The complaint refers to: The landlord’s handling of repairs following a leak from the roof of the resident’s building. The landlord’s response to the resident’s request for compensation for distress and inconvenience and costs incurred as a result of the …

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord’s response to the resident’s requests about: Additional security, lighting and CCTV following a burglary. Repairs to a window following a burglary.

The complaint is about the landlord’s handling of the resident’s mutual exchange.

REPORT COMPLAINT 202000921 London Borough of Islington 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

This complaint is about: The landlord’s response to the resident’s concerns about the property above being used as temporary accommodation. The landlord’s response the resident’s reports of noise nuisance from her upstairs neighbour.

The complaint is about: the landlord’s handling of repairs to the communal areas of the building the property is situated in, specifically whether repairs were being carried out properly and/or were necessary; the level of service charge increases.

The complaint is about the landlord’s response to the resident’s reports regarding: multiple instances of water ingress at his property between August and December 2019; and the identity of the person occupying the residence above him.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (‘ASB’) from her neighbour.

This complaint is about: The landlord’s response to the resident’s concerns about its handling of her personal data in relation to a GP letter. The landlord’s response to the resident’s concerns regarding a verbal warning she received from the Police …

The complaint is about the landlord’s response to a report of vandalism of the resident’s vehicle and her subsequent request for a garage.