Housing Ombudsman Decisions

Decision Case ID 202422633 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 November 2025 Background The resident lives in a 1-bedroom ground floor flat. He […]

Decision Case ID 202440772 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 4 November 2025 Background The resident lives in the property, which has its own driveway. […]

Decision Case ID 202406999 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom flat in a block with her children. […]

Decision Case ID 202332705 Decision type Investigation Landlord Hastoe Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 3-bedroom house. What the complaint […]

Decision Case ID 202445140 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in the property, a […]

Decision Case ID 202424654 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident is a joint tenant with her partner and they live […]

Decision Case ID 202338247 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background Throughout their tenancy, the resident paid their rent by monthly direct […]

Decision Case ID 202324968 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident occupied the property with her husband and 5 children. […]

Decision Case ID 202330437 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident moved into the property, a one bedroom flat […]

Decision Case ID 202429668 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident lives in a one-bedroom flat. He has long-term physical […]

Decision Case ID 202414406 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a 3-bedroom semi-detached home. He raised […]

Decision Case ID 202321625 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a basement flat with her son and daughter. […]

Decision Case ID 202342174 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lived in the property which was a 1-bedroom flat. […]

Decision Case ID 202503966 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident holds an assured tenancy for a 3-bedroom house, where they […]

Decision Case ID 202334980 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident lives in a 2-bedroom flat on the […]

Decision Case ID 202334735 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date 29 October 2025 Background On 22 March 2023 the landlord carried out an electrical installation […]

Decision Case ID 202413403 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 October 2025 Background At the time of the complaint the resident lived in […]

Decision Case ID 202410718 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident moved into the 1-bedroom flat in December 2021. […]

Decision Case ID 202329670 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident is an assured tenant of a 1-bedroom flat. […]

Decision Case ID 202412074 Decision type Investigation Landlord Teign Housing Landlord type Housing Association Occupancy Secure Tenancy Date 27 October 2025 Background The resident’s has been a tenant of the landlord since 2004. The […]

Decision Case ID 202442654 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident is in assured tenant of the landlord, and […]

Decision Case ID 202402238 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lived in a 2-bedroom flat and has since moved to […]

Decision Case ID 202328085 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident is a tenant of the landlord. The resident has […]

Decision Case ID 202412747 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident lived in a 3-bedroom house and was an assured […]

Decision Case ID 202427695 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 October 2025 Background The resident lives in a […]

Decision Case ID 202505716 Decision type Investigation Landlord East Midlands Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 21 October 2025 Background The resident lives alone in a ground floor flat. […]

Decision Case ID 202341258 Decision type Investigation Landlord The Community Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident has an assured tenancy and the property is […]

Decision Case ID 202502875 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident began her tenancy on 5 December 2024. She […]

Decision Case ID 202339274 Decision type Investigation Landlord Ocean Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 16 October 2025 Background The resident lived in a 2-bedroom property. They lived with […]

Decision Case ID 202428480 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 October 2025 Background The resident has lived with her daughter in a 2 bedroom […]

Decision Case ID 202341595 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 16 October 2025 Background The resident lives in a first floor flat in […]

Decision Case ID 202323072 Decision type Investigation Landlord Progress Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident lived at the property at the time of […]

Decision Case ID 202417742 Decision type Investigation Landlord Square Building Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident is a tenant of the landlord which is […]

Decision Case ID 202429762 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 10 October 2025 Background The resident lives in a maisonette flat. In April 2024, the resident […]

Decision Case ID 202426844 Decision type Investigation Landlord Believe Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 October 2025 Background The resident lived in a 1-bedroom semi-detached bungalow owned by the […]

The complaint is about: The information the landlord provided about the resident’s tenancy. The suitability of the property the landlord offered to the resident.

The complaint is about the landlord’s handling of the resident’s concerns about: Staff conduct, communication, policies, culture and services, management of her tenancy agreement, and her vulnerabilities. Complaint handling.

The complaint is about the landlord’s handling of the resident’s request to amend his tenancy.

The resident’s complaint is about the landlord’s: Communication regarding rent arrears. Response to her reports about the condition of the property at the start of the tenancy. Handling of her concerns about staff conduct.

The complaint is about: The landlord’s choice-based letting portal. The resident’s tenancy start date. Staff conduct.

The complaint is about the landlord's handling of the termination of the tenancy, which resulted in rent arrears under the former tenancy. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is regarding the landlord’s handling of the resident’s: Reports of anti-social behaviour. Reports it disclosed unauthorised information to her healthcare provider. Request for a new tenancy agreement. The Ombudsman has also considered the associated complaint handling.

The complaint is about the landlord’s decision not to allow the applicant to succeed his late mother’s tenancy.

The complaint is about the landlord's handling of the signing of the tenancy agreement. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the residents’ request to assign her tenancy to her son.

The complaint is about the landlord’s handling of the resident’s concerns regarding: Gas safety checks at the property. Payment of court fees in relation to an injunction for gas safety checks. The landlord’s mergers from 2016. The amount of rent …

The complaint is about: The landlord’s handling of the resident’s request to have their name removed from a tenancy. The resident’s priority for social housing.

The complaint is about the landlord’s decision to charge the resident rent for a new tenancy during the period the property was uninhabitable although: Adaptations were not complete. It had no hot water or gas supply or gas safety certificate.

This investigation is about: The condition of the resident’s home when he started his tenancy. The landlord’s response to the resident’s complaint that its actions caused the death of his pets and the loss of frozen food.

The complaint is about: The landlord’s handling of the resident’s request to investigate issues of noise transference at the property. The landlord’s decision to issue the resident with a tenancy warning. The landlord’s associated complaint handling.