Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s water bill rebate.

The complaint is about: The landlord’s decision not to waive the resident’s rent arrears. The landlord’s handling of the resident’s rehousing request. The landlord’s handling of the associated complaint.

REPORT COMPLAINT 202206325 London & Quadrant Housing Trust 10 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The resident complains about the landlord’s handling of: reports of a pest infestation; reports of damp and mould; reports of ASB, and; The condition/replacement of windows and doors in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident about: the building maintenance and fire safety. the service charges and a request for a refund.

The complaint is about the landlord’s handling of the resident’s rehousing application and its response to her concerns about its allocation process.

The complaint is about the landlord’s handling of the resident’s report of pests in her home.

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his upstairs neighbours’ property.

The complaint is about the landlord’s: response to the resident’s reports of damage to the bedroom window; complaints handling.

The complaint is about the landlord’s response to the resident’s request for a replacement kitchen and bathroom.

The complaint is about the landlord’s handling of: The repairs to the resident’s roof. The resident’s request for compensation.

The complaint is regarding the landlord’s response to the resident’s reports of damp and mould in her property.

This complaint is about the landlord’s handling of the resident’s concerns about: a subject access request the conduct of the contractor’s staff the redress awarded by the landlord the related complaint

REPORT COMPLAINT 202008433 London & Quadrant Housing Trust 24 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is regarding the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) and noise transference from her neighbour’s property. Concerns over noise transference between properties. Transfer application.

The complaint is about the landlord’s handling of the resident’s reports about noise nuisance from her neighbours.

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB).

The complaint is about the landlord’s handling of the resident’s request to be transferred.

The complaint is about the current landlord’s response to the resident’s request for compensation relating to a period without hot water, and the subsequent remedial repair works.

The complaint is regarding the landlord’s response to the resident’s reports of excessive heat in the property due to a faulty radiator.

The complaint is about the landlord’s response to the resident’s concerns about: The level of service charges; and Charges for services she alleges she was not receiving.

REPORT COMPLAINT 202103887 London & Quadrant Housing Trust 28 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is about: The landlord’s suggested increase to the level of the resident’s service charge to pay for the clearance of the communal bin store. The lack of signage in and rubbish and recycling collection from the communal bin …

The complaint is about the landlord’s handling of the resident’s request for a support worker.

The complaint is about the landlord’s handling of the resident’s request to be rehoused.

The complaint is about the landlord’s response to the resident’s concerns about antisocial behaviour (ASB) from his neighbour.

The complaint is about the landlord’s response to the resident’s reports of: Broken lift and intercom at the property and the amount of compensation offered. Handling of rent arrears. Adding her husband as an occupant to the tenancy agreement. The …

The complaint was about: The landlord’s response to the resident’s report of a leak onto her balcony. The resident’s reports of staff conduct, including victimisation and discrimination. The landlord’s complaint handling including the level of compensation.

The complaint is about: The standard of the landlord’s repairs and redecorating work following a leak into the resident’s property. The landlord’s handling of and response to the resident’s reports that his property’s toilet does not flush and drain properly.

The complaint is about the landlord’s handling of the resident’s report of damaged laminate floors following water ingress in her home.

This complaint is about the landlord’s response to the resident’s: Reports of repairs to his boiler. Request that the landlord reimburse him for increased electricity costs which he said he had incurred as a result of the issues with the …

The landlord’s handling of the resident’s disrepair reports relating to the bathroom.

The complaint is about the landlord’s handling of: The resident’s report of a broken front fence. The associated complaint handling.

The landlord’s handling of the resident’s request to re-site the communal bin storage.

The complaint is about: the level of service charge for ground maintenance. the landlord’s response to the resident’s reports of services not provided.

The complaint is about the level of compensation offered by the landlord following acknowledged service failures in relation to roof repairs at the resident’s property. The landlord’s response to the resident’s reports about a tap repair has also been investigated.

The complaint refers to: The landlord’s handling of the resident’s reports of damp and mould in the property. The landlord’s handling of the resident’s concerns regarding overcrowding and her request to be transferred.

The complaint concerns the landlord’s handling of: the resident’s reports concerning multiple outstanding repair issues at the property prior to April 2021.

The complaint concerns how the landlord handled: The resident’s reports of antisocial behaviour (ASB) by her neighbour. The formal complaint into the matter.

The complaint is about the landlord’s response to the resident’s: request to succeed her late father’s tenancy. concerns about the condition of her late father’s property. concerns about repairs at her property including damp and mould.

The complaint is about: The landlord’s handling of the resident’s application for re-housing. The landlord’s associated complaint handling. The landlord changing its housing allocation policy.

This complaint is about the landlord’s response to the resident’s report of a leak from the flat upstairs.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint concerns the landlord's handling of the resident’s reports of noise nuisance.

This complaint is about the landlord’s refusal to provide the resident with access to allow them to park in their garden.

The complaint concerns how the landlord handled: The resident’s concerns that her personal information had been shared with a third party. The resident’s request to be rehoused. The resident’s reports of antisocial behaviour (ASB) and noise nuisance. The resident’s reports …

The complaint is about the landlord’s: response to the resident’s reports of leaks at her property from July 2021; response to the resident’s reports of leaks at her property from October 2019; response to the resident’s request to implement a …

The complaint is about the landlord’s handling of the re-turfing of the resident’s garden lawn.

The complaint is about the landlord’s: Administration of the resident’s rent account. Handling of an anti-social behaviour (ASB) allegation about the resident. Response to the resident’s ASB allegation reported on 3 July 2019.

This complaint is about: