Housing Ombudsman Decisions

The complaint is about the landlord’s handling of: The resident’s management transfer. The resident’s requests for adaptations to the property.

The complaint is about the landlord’s response to the resident’s reports about the windows at the property.

The complaint is about the landlord’s administration of the resident’s rent account.

The complaint is about the landlord’s decision to issue a Notice of Seeking Possession Order (NOSP) following its contact with the resident to arrange a gas inspection.

The complaint is about the landlord’s response to the resident’s: report that a leak under her kitchen had resulted in damage to her property and an unpleasant smell throughout her property; request to be transferred to a more suitable property.

The complaint is about the landlord’s handling of the residents reports of antisocial behaviour (ASB).

The complaint is about the landlord’s handling of communal heating repairs.

The complaint is about the landlord’s response to the resident’s application for disability adaptations to his property.

The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s decision not to compensate the resident for the cost of erecting a fence.

The complaint is about the landlord’s response to the resident’s concerns that the communal fire doors are not fit for purpose and are causing an excessive whistling noise.

The complaint is about the landlord’s response to the resident’s request to keep a dog in the property.

The resident’s complaint is that a replacement unit the landlord installed in his kitchen does not match the existing units and is of poor quality.

The complaint is about the landlord’s response to the resident’s concerns about: The level of service charges; and Charges for services she alleges she was not receiving.

REPORT COMPLAINT 202103887 London & Quadrant Housing Trust 28 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

REPORT COMPLAINT 202000830 North Tyneside Council 28 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The complaint is about the landlord’s handling of the resident’s noise reports.

The complaint is about: The landlord’s suggested increase to the level of the resident’s service charge to pay for the clearance of the communal bin store. The lack of signage in and rubbish and recycling collection from the communal bin …

REPORT COMPLAINT 202102208 One Housing Group Limited 31 July 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s handling of: A pest control appointment. The resident’s installation of CCTV at her property. Its’ staff member’s conduct regarding a parking dispute.

The complaint is about the landlord’s decision to charge rent for the property up until August 2020.

The complaint is about the landlord’s response to the resident’s reports of a leak from his roof.

This complaint is about the landlord's decision to refuse the resident’s request for a stairlift in her property.

The complaint is about the landlord’s: Handling of the residents’ reports of anti-social behaviour (ASB) including noise nuisance. Handling of the residents’ request for a management move.

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by a neighbour.

The complaint is about: The level of compensation offered by the landlord following the resident's report of a leak. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s reports about his attempts to purchase the property.

The complaint is about the landlord’s recovery of arrears on the resident’s rent account.

The complaint is about the landlord’s response to the resident’s complaint about the service he received from a Customer Service Agent (CSA) during a telephone call on 2 February 2021.

The complaint is about the landlord’s response to the resident’s complaint about the use of cleaning solvents in communal areas.

The resident has complained about: Complaint One: the resident’s complaint is about the landlord’s handling of rent arrears; Complaint Two: the resident’s complaint is about the landlord stating that he was abusive in a telephone call; and Complaint Three: the …

The resident’s complaint is about the landlord’s response to her reports of noise transference from another property.

The complaint is about the landlord’s response to the residents’ requests to have a mobility scooter and ramp removed from the rear yard.

The complaint is about the landlord’s handling of the resident’s request for a support worker.

The complaint is about the landlord’s handling of the resident’s concerns regarding grounds maintenance.

The complaint is about the landlord’s response to the resident’s request for repairs to her driveway.

The complaint is about the landlord’s handling of the resident’s request to be rehoused.

The complaint is about the landlord's handling of the resident's reports of an increase in energy bills following repairs to the heating system carried out by the landlord’s contractor.

The complaint is about the landlord’s handling of the resident’s reports of badgers in her garden.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the subsequent complaint.

The complaint concerns the landlord’s response to the resident’s reports about the dividing fence in her garden. The landlord’s complaints handling has also been investigated.

The complaint is about the landlord’s decision to apply the resident’s reimbursement to her rent account, rather than making a direct payment to her.

REPORT COMPLAINT 202101194 Leeds City Council 10 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).

The complaint is about the landlord’s response to the notice period and date of notice used by the landlord when the residednt left the property.

The complaint is about: The landlord’s handling of the resident’s report of nuisance caused by a neighbour using the fire door.

The complaint is about the landlord’s response to the resident's concerns regarding storage of his bicycles in communal areas of his building.

The complaint is about the landlord's response to: repairs to the care-line pull cord system in the resident’s property. the resident's request to opt out of paying towards this system.

The complaint is about the landlord's response to the resident's report of flies and bad odour from her neighbour’s property.

The complaint is about the landlord’s response to the resident’s concerns about antisocial behaviour (ASB) from his neighbour.

The complaint is about the landlord’s response to the resident about: The decision to replace the flue system on the communal boiler system instead of installing individual boilers. The handling of the Section 20 consultation process.