Housing Ombudsman Decisions

The complaint concerns how the landlord handled the resident’s reports of fumes from the heating flue in the property below.

The complaint concerns: How the landlord handled the resident’s concerns relating to the conduct of its staff. The level of support offered to the resident by the landlord with managing his tenancy. The landlord’s decision to increase the resident’s rent.

The leaseholder complains about the landlord’s response to his concerns about a staff member.

The resident complains about the summer temperature settings of the district heating system.

The complaint is regarding: The landlord’s administration of the resident’s service charge and rent account. The reasonableness and level of the resident’s service charges.

The landlord’s handling of the resident’s request to re-site the communal bin storage.

The complaint is about the landlord’s response to the resident’s reports of Anti-Social Behaviour (ASB).

The landlord's handling of antisocial behaviour (ASB) reports (noise nuisance). The landlord's response to reports that the neighbour breached Covid-19 restrictions.

The complaint is about the landlord’s handling of a meeting with the resident.

The complaint concerns the landlord’s decision to decline the resident’s request to replace the garden fence.

The complaint is about the landlord’s handling of the resident’s Right to Buy application.

The complaint is about the landlord’s decision that the resident would have to downsize following succession to the property.

The complaint is about the: Landlord’s handling of repairs to the communal gate. Landlord’s handling of an infestation of rodents. Level of support that the landlord provided to the resident in bidding for another property.

The complaint is about: The landlord’s handling of an anti-social behaviour (ASB) report made against the resident.

The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB).

The complaint concerns: How the landlord responded to the resident’s reports of being exposed to asbestos as a result of damaged flooring. The effect on her and her family’s health due to the exposure. The advice given by the landlord …

The complaint is about the landlord’s handling of the resident’s reports about the quality of plastering in the property.

This complaint is about: a. the level of transparency shown by the landlord in relation to an increase in its service charges; b. the landlord’s response to ongoing cleaning issues at the property and its complaint handling.

The complaint is about the landlord’s response to the resident’s reports of ASB (noise) from a neighbour.

The complaint is about the landlord’s response to the resident’s complaint about its handling of her property transfer.

The complaint is about the landlord’s response to the resident’s reports and queries about major works to his property, block and estate.

The complaint is about the landlord’s handling of antisocial behaviour (ASB).

The landlord’s decision to restrict contact with the resident.

The complaint is about the landlord’s response to the resident’s concerns about the ending of his tenancy and the amount of rent owed.

The complaint is about the landlord’s response to: The resident’s reports of boundaries issues between hers and the neighbouring property. The resident’s concerns about being advised to reinstate her garden and her request for the landlord to undertake the works …

The complaint is about: the level of service charge for ground maintenance. the landlord’s response to the resident’s reports of services not provided.

The complaint is about: The landlord’s handling of the resident’s reports of ASB (antisocial behaviour) and noise disturbance from January 2020 until June 2021. The landlord’s handling of the resident’s reports of ASB (antisocial behaviour) and noise disturbance from June …

The complaints are about: The landlord’s response to concerns about: the heating system within the property. the ventilation system within the property. The landlord’s response to the resident’s queries about the heating system charges. The landlord’s assessment of the resident’s …

The complaint is about the landlord’s handling of the resident’s complaint about a leak in her home and her request for compensation for the damage it caused.

The complaint is regarding the landlord’s decision to remove a fence erected by the resident.

REPORT COMPLAINT 202013454 The Riverside Group Limited 20 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s response to the resident’s report of mould in the property, and his request to replace kitchen units.

REPORT COMPLAINT 202109524 Tower Hamlets Homes 20 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is about: The landlord’s handling of repairs to the front garden wall . The landlord’s handling of reports of anti-social behaviour.

The complaint refers to the landlord’s handling of: The resident’s concerns about the communal lifts within his building breaking down. The associated complaint.

The complaint is about the landlord’s: Handling of the resident’s reports of noise nuisance coming from his upstairs neighbour. Handling of the resident’s leak reports coming from the property above.

The complaint is about the landlord’s response to the resident’s request for it to refurbish her kitchen.

The complaint is about the level of compensation offered by the landlord following acknowledged service failures in relation to roof repairs at the resident’s property. The landlord’s response to the resident’s reports about a tap repair has also been investigated.

The complaint is about the landlord’s response to the resident’s reports about:

The complaint is about the landlord's decision not to replace the resident’s living room and kitchen flooring damaged by flooding.

The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB) from his neighbour. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s reporting of: Several repairs issues. A rodent infestation.

The complaint is about the landlord’s response to the resident’s: reports regarding mould at her property; request for her priority banding on the social housing register to be increased; request for a management move.

The complaint is about the landlord’s: Response to the resident’s request to provide form EWS1 for the building which she owns a property in. Complaint handling.

The landlord’s response to reports of mould, damp walls, and ceilings. The landlord’s response to concerns about the boiler’s low pressure and a leak from a radiator. The landlord’s response to a request for compensation for damage to the carpet …

The resident complains about the level of compensation offered by the landlord for delays in repairs to damaged flooring, and to the heating system.

The landlord’s handling of repairs to the resident’s boiler. The landlord’s response to the resident’s request for an alternative contractor.

The complaint is about Is about: the landlord's handling of reports of damp to the property. the priority awarded to the resident’s request to be re-housed.

The complaint is regarding how the landlord responded to the resident’s reports of a leak at his property.

The landlord’s handling of the resident’s reports concerning anti-social behaviour, including noise nuisance and drug activity.