Housing Ombudsman Decisions

The complaint is about: The condition of the property at the time of letting and the landlord’s response to the resident’s subsequent request for repairs to the property. The resident’s concerns that the landlord did not take her disability into …

REPORT COMPLAINT 202107784 Sandwell Metropolitan Borough Council 8 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s handling of: The resident’s report of a broken shower. The resident’s report of a broken bathroom door handle and latch. The associated formal complaint.

The complaint is about: The landlord’s handling of the resident’s transfer application. The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s request for a management move. The landlord’s response to the resident’s …

The complaint is about: The landlord’s response to the resident’s reports of mismatched lighting in the communal areas. The landlord’s handling of the associated complaint.

The resident is complaining about the landlord’s handling of antisocial behaviour by her neighbour.

The complaint is about the landlord’s response to the resident’s report of a water leak into her property.

The complaint is about the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB). The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

This complaint is about the landlord’s handling of the resident’s reports that his property was uninhabitable due to chemical contamination.

The complaint refers to: The landlord’s handling of the resident’s reports of damp and mould in the property. The landlord’s handling of the resident’s concerns regarding overcrowding and her request to be transferred.

The complaint is about the landlord’s response to the resident’s reports that his vehicle was removed from outside his property.

The landlord’s response to the resident’s assertion that contractors advised him to use both heating switches, which resulted in additional charges.

The complaint concerns: The landlord's handling of repairs to the bathroom ceiling, floor, and shower screen. The landlord's handling of repairs to the kitchen ceiling.

The complaint is about: The landlord’s handling of repairs to the roof and guttering including its response to reports of resulting mould.

REPORT COMPLAINT 202106370 Welwyn Hatfield Borough Council 30 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s handling of antisocial behaviour (ASB) at the resident’s former property.

The complaint is about the landlord moving the resident from her previous property and its response to concerns that the new property was unsuitable.

The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord’s response to the resident’s reports of various ASB-related issues involving his neighbours.

The complaint is about:

The complaint is about: The condition of the property when it was let. The landlord’s response to concerns about outstanding repairs at the property.

The complaint is about the landlord’s response to the resident’s concerns regarding: contractors attending during the COVID-19 pandemic. the level of contact from its contractors. Her personal information being shared.

The complaint concerns: How the landlord handled the resident’s reports of antisocial behaviour (ASB). The information given to the resident relating to rent arears in relation to her request for rehousing. The landlord’s allocation of the resident’s banding for rehousing.

The complaint concerns how the landlord handled the resident’s reports of antisocial behaviour (ASB).

This complaint is about the landlord’s handling of: the resident’s reports of mould in the property; the resident’s reports of anti-social behaviour (ASB); the resident’s request for a property transfer; a notice to quit it issued to the resident.

The complaint is about: The conduct of a member of the landlord’s staff during a phone call on 24 August 2020. The landlord’s communication with the resident about her reports of issues with her neighbours.

The complaint is about: The comments made by the landlord’s staff, about the resident, to the occupiers of the property next door.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour.

The resident complains about: the landlord refusing her father access into her property during the covid pandemic. the landlord’s failure to act accordingly in line with the Equality Act 2010. the landlord’s handling of her complaint.

The resident has complained about the landlord's investigation of and response to his: reports of being disturbed by impact noise from the flat above because of uncovered wooden or laminate flooring. reports about his neighbour's threatening behaviour and barking dogs.

The complaint concerns the landlord’s handling of:

This complaint is about the landlord's response to the resident’s reports of Anti-social behaviour (ASB) and his request for a management transfer.

The complaint concerns the landlord’s handling of: the resident’s reports concerning multiple outstanding repair issues at the property prior to April 2021.

The complaint is about the landlord’s response to the resident’s concerns about hazardous items being left in communal areas.

The complaint is about the landlord’s response to the resident’s reports of: Excessive heat in the property. Anti-social behaviour (ASB) at the property. The issuing of a Notice of Seeking Possession. The landlord’s complaint handling.

The complaint is about the landlord’s: Handling of the resident’s management move. Response to the resident’s concerns about the cost of heating at the property. Response to the resident’s concerns about a safeguarding matter being raised. Response to the resident’s …

The complaint concerns how the landlord handled: The resident’s reports of antisocial behaviour (ASB) by her neighbour. The formal complaint into the matter.

The complaint is about the landlord’s handling of the resident’s concerns about the heating system in the property.

The complaint is about the landlord’s response to the installation of a trellis on a neighbouring property.

The resident has complaint about the landlord’s handling of a pigeon infestation and related works to his roof.

The complaint is about the landlord’s response to the resident’s reports that the property is too cold – due to the location and operation of the Auto Opening Vent (AOV) system.

The complaint is about the landlord’s response to the resident’s: request to succeed her late father’s tenancy. concerns about the condition of her late father’s property. concerns about repairs at her property including damp and mould.

REPORT COMPLAINT 202010149 Anchor Hanover Group 12 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The complaint is about the landlord’s response to: The resident’s report in relation to her upstairs toilet. The resident’s request for compensation for reported damage to her rugs. The resident’s report of a damp kitchen floor.

The complaint is about: The landlord's response to the resident’s reports in relation to his water cylinder and other repairs and the resident’s request for compensation. The landlord’s complaint handling (including the resident's report of a breach of his confidentiality …

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

This complaint is about the landlord's refusal of the resident’s request to either succeed to, or transfer into, her late mother's property.

The complaint concerns: The condition of the property at the start of the resident’s tenancy. How the landlord handled the resident’s reports of repairs required to the walls and a boundary fence. The landlord’s decision not to reimburse the resident …

The complaint is about the landlord’s handling of repairs following leaks in the resident’s home.

The complaint is about: The landlord’s handling of the resident’s application for re-housing. The landlord’s associated complaint handling. The landlord changing its housing allocation policy.