Housing Ombudsman Decisions

The complaint is regarding the landlord’s response to the resident’s formal complaint about the conduct of a staff member . The resident also complains about the landlord’s decision not to escalate the complaint.

The complaint is about the landlord’s response to the residents’ request for compensation.

The complaint is about: The landlord’s handling of credits and compensation payments due to the resident following a substantial leak at the property in July 2018 and its overall administration of her rent account; and The landlord’s handling of the …

The complaint is about the landlord’s response of reports of smells coming into the property from a neighbouring property.

The complaint is about the landlord’s decision to allow contractors to carry out works at an empty property in the block and letting of a property during the Covid-19 pandemic. The complaint is also about the landlord’s complaints handling.

The complaint is about the landlord’s response to the resident’s reports concerning: misuse of the leaseholder carparking bays; misuse of the fire doors; antisocial behaviour (ASB), including: vandalism of the fire doors; unauthorised visitors using the building for the use/supply …

The complaint is about: The resident’s liability to pay the service charge for the mobile support service (the MSS) during the Covid-19 pandemic. The landlord’s response to the resident’s concerns regarding the delivery and provision of the MSS during the …

This complaint is about: The landlord’s response to the resident’s concerns about the property above being used as temporary accommodation. The landlord’s response the resident’s reports of noise nuisance from her upstairs neighbour.

The complaint concerns the landlord’s responses to the resident’s complaints about the quality and management of the estate car park and parking facilities.

The complaint is about the landlord’s response to the resident’s request for compensation, following reported damage to his car tyres from the landlord’s refurbishment works on the street.

The complaint is about the landlord’s handling of the resident’s reports about: supply of new communal bins. removal of a door mat and staff conduct. complaint handling.

The complaint is about the landlord’s response to: The resident’s request for compensation for purchased floor stickers and her labour in repairing the holes in the vinyl flooring; and The landlord’s complaints handling.

The complaint is about the landlord’s decision to restrict the resident’s contact with it in November 2018.

The resident complains about: The information provided by the landlord in response to her Right to Acquire application. The landlord’s communication in relation to a Voluntary Right to Buy scheme, specifically, the steps it took to make tenants aware of …

The complaint is about: The landlord’s response to the complainant’s concerns about the administration of his father’s (the resident’s) rent account. The landlord’s refusal to provide a copy of the resident’s tenancy agreement to the complainant. The level of customer …

The complaint is about the landlord’s response to the resident’s reports of a Japanese Knotweed infestation in her garden. This includes her request for reimbursement for costs she states she incurred removing this.

The complaint is about: the landlord’s handling of repairs to the communal areas of the building the property is situated in, specifically whether repairs were being carried out properly and/or were necessary; the level of service charge increases.

The complaint is about the landlord’s handling of reports of it removing vegetation from the garden of the resident’s property without her permission.

This complaint is about the landlord’s response to the resident’s reports and concerns about: Noise-related anti-social behaviour (‘ASB’) by a neighbour. Use of chemicals by the neighbour when cleaning in the communal hallway.

This complaint is about the landlord’s handling of the leaseholder’s concerns about: squirrels accessing his balcony via the internet cabling that had been laid by the landlord at the side of the building. the cost of remedial actions to tackle …

The complaint is about the landlord’s response to concerns raised by the resident about major works, in particular: The amount of service charge. The length of time taken to complete the works. The quality of the decorating work. Complaint handling.

This complaint is about the landlord’s response to the resident’s request to bring forward the installation of double glazing to her property.

The resident has complained about: The landlord’s response to her reports of a leak in her property, specifically that the leak was caused by defects in her property. The landlord’s response to her request for her rent liability to be …

The complaint is about the landlord’s response to: A fire in the resident’s property The resident’s request for re-housing

The complaint is about the landlord's handling of the resident’s reports about: antisocial behaviour from neighbours a data breach and a data request complaint handling

The complaint is about the landlord's handling of the resident’s reports concerning: noise related ASB issues with the neighbours. the handling of her request to be transferred to another property.

The complaint is about the landlord’s decision not to replace the resident’s carpet.

This complaint is about the landlord’s handling of the resident’s concerns about the information he was given about the Right to Acquire (RTA) the property when he accepted the tenancy.

The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour including its communication with the resident.

The complaint is about: The landlord’s handling of internal repairs to the property, including delays in completing repairs, poor communication with its contractor about the works required and the extent of the works the landlord is prepared to undertake; and …

The complaint is about the landlord’s response to: repairs at the property; cigarette smoke entering the property.

The complaints are about: How the landlord responded to concerns raised about the attitude of its staff. The landlord’s decision not to treat the resident’s request to astro turf the rear garden as an aid and adaptation under its policy; …

The complaint is about: the landlord’s handling of the resident’s reports of repairs needed to the rear door, kitchen, window sealant and fences of her property the landlord’s response to the resident’s complaint about the conduct of a staff member

The complaint is about the landlord’s response to information provided by the resident about her right to buy request.

The complaint is about the landlord’s response to the resident’s report of missing belongings.

The complaint is about the landlord’s response to the resident’s reports of a leak coming from the property above her own.

The complaint is about the landlord’s: Response to the leaseholder’s concerns regarding its communication Response to the leaseholder’s concerns regarding its management of anti-social behaviour (ASB) Response to a pest infestation Response to the leaseholder’s concerns regarding the standard of …

The complaint is about how the landlord: Responded to reports of anti social behaviour (ASB) Handled an emergency rehousing request

The complaint is about the landlord’s response to the resident’s reports regarding: multiple instances of water ingress at his property between August and December 2019; and the identity of the person occupying the residence above him.

The complaint is about the landlord’s handling of the residents: reports of anti-social behaviour (ASB); request to transfer to an alternative property.

The resident complains about:

The complaint is about the landlord’s response to the resident’s application for disability adaptations to her property.

The complaint is about the landlord’s response to the resident’s reports of boundary issues between the resident’s and her neighbour’s properties.

The complaint is about the landlord’s response to the resident’s request to be reimbursed for personal possessions which were damaged following a burst pipe at the property.

The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour by a neighbour.

The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour by his neighbour.

The complaint is about the landlord’s: response to the resident’s reports about damage to the bin storeroom shutter; response to the resident’s reports about rats in the building; response to the resident’s reports about antisocial behaviour (ASB) from his neighbours; …

The complaint is about the landlord’s response to the resident’s reports about the cost and efficiency of the heating system within the property.

The complaint is about: The landlord’s response to resident’s reports of noise and heating issues; the landlord’s response to the resident’s request for compensation, following his reports about the condition of the second property and his termination of the tenancy.

The complaint concerns: Information provided by the landlord about the electric meter of the property. The landlord’s handling of an electric bill for the void period. The landlord’s complaints handling.