Housing Ombudsman Decisions

The complaint is about the landlord’s decision not to replace all the subfloor tiling in the property.

The complaint is about the landlord’s handling of: A defect and replacement of the resident’s bath and bathroom tiles. The complaint. The landlord’s policy says it will acknowledge a complaint at stage 1 and 2 of its process within 5 …

The complaint is about the landlord’s handling of the resident’s request that it install a battery to the solar panels at his property.

The complaint is about the resident’s concerns about the landlord’s handling of his rent account.

The complaint is about the landlord’s handling of the resident’s: Concern that a recording device was installed in his bathroom without his notice. Associated formal complaint and the level of compensation offered.

The landlord’s response to the resident’s report of a fire alarm setting off.

The complaint is about the landlord’s handling of the resident’s reports of a radiator not heating properly.

The complaint is about the landlord's handling of the termination of the tenancy, which resulted in rent arrears under the former tenancy. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord's handling of: Damp and mould. The resident’s request for further loft insulation. Damaged tiles and skirting board in the toilet. Blown windows. A trip hazard between the lounge and the kitchen. The resident’s request …

The complaint is about: The managing agent’s handling of the resident’s initial enquiry about subletting the property. The resident’s report that the council discouraged him from applying for the right to buy the property. The managing agent’s handling of the …

The complaint is about the landlord’s handling of the resident’s concerns about the garden fence.

The complaint is about the landlord’s handling of: The resident’s reports regarding repairs to her heating. The resident’s reports of cannabis use in the building. The associated complaint and level of redress.

The complaint is about the landlord's response to the resident's reports about low boiler and water pressure in the property.

The resident’s complaint is about the landlord’s handling of a leak.

The complaint is about the landlord’s handling of: The resident’s reports of noise disturbance. The resident’s request for repairs. Reports of ants at the property.

The complaint is about the landlord’s handling of the resident’s transfer application.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).

The complaint is about:

The complaint is about the landlord’s handling of the resident’s requests for: An inspection of the property. A management transfer.

The complaint is about how the landlord handled the resident’s : Mutual exchange. Reports of damp, mould and outstanding repairs. Complaint.

The complaint is about the landlord’s response to the resident’s request to sublet the property.

The complaint is about the landlord’s: Response to the resident’s request for a reasonable adjustment. Response to the resident's reports of door repairs at the property. Handling of the residents reports of a faulty smoke alarm at the property. Response …

The complaint is about the landlord’s handling of the resident’s concerns regarding: Gas safety checks at the property. Payment of court fees in relation to an injunction for gas safety checks. The landlord’s mergers from 2016. The amount of rent …

The complaint is about the landlord’s handling of: The resident’s reports of the neighbours feeding the birds. Measures to prevent birds sitting on the resident’s roof, causing excrement and damage. Delays in providing a copy of an Environmental Health report.

The complaint is about the landlord’s handling of the resident’s concerns about staff conduct during a telephone call.

The complaint is about the landlord's handling of: Repairs to the door entry system during and after a power cut. Concerns about fire safety and whether the landlord provided a service in return for the fire safety service charge.

The complaint is about the landlord’s handling of the resident’s: Pursuance of monies due to him under a court order. Concerns about a standing order on the rent account.

The complaint is about:

The complaint is about: The landlord’s handling of the resident’s request to move to a new property. The landlord handling of reports about staff conduct.

The complaint is about the landlord’s handling of the resident’s reports of: An unsatisfactory kitchen. Poor drainage in the garden. The lack of a tap in the garden.

The complaint is about the landlord’s handling of the resident’s concerns about the condition of the rear garden.

The complaint is about: The landlord’s handling of reports of toxic fumes in the property. The landlord’s handling of the resident’s request for a property transfer.

The complaint is about the landlord’s handling of the resident’s: Request to be contacted by phone. Anti-social behaviour (ASB) case. Request to install a partition wall. Associated complaint.

The complaint is about the landlord’s handling of repairs. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about: the landlord’s handling of the resident’s reports that he was harassed by his neighbour. the landlord’s handling of the resident’s concerns about staff conduct and a lack of safeguarding provision. the landlord’s handling of the resident’s …

The complaint is about the landlord’s handling of: The decant process, including the offer of alternative permanent accommodation and its offer of compensation. The resident’s associated formal complaint.

The complaint is about the landlord’s handling of the resident's reports about grounds maintenance and an associated service charge refund.

The complaint is about: The landlords handling of the defects to the residents property. The landlords handling of the defects to the residents boiler. The handling of the resident’s complaint and the amount of compensation offered.

The complaint is about the landlord’s handling of the resident’s reports of: Shed repairs. Front porch repairs. Tree and grass cutting. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Attempts to carry out a gas safety inspection. Repairs to the property.

The complaint is about the landlord’s refusal to install the resident’s preferred choice of flooring.

The complaint is about: The landlord’s handling of the resident’s reports of various repairs, including a leaking stop tap, damp and mould. The landlord’s response to the resident’s request for the bathroom to be replaced.

This complaint is about the landlord’s: Handling of the resident’s decant following a fire in her home. Response to the resident’s concerns about smoke alarms in her home and communal areas.

The landlord’s handling of the resident’s reports regarding: the garden drainage; replacement of the garden fence; damp and mould in the property; a request for the installation of windows.

The complaint is about the landlord's handling of the resident’s request for adaptations to their property.

The complaint is about the landlord’s response to: The resident’s concerns about winter gritting. The related complaint handling.

The complaint concerns the landlord’s handling of the resident’s reporting of anti-social behaviour (ASB) from her neighbour. This report has also considered the landlord’s complaints handling.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (‘ASB’). The Ombudsman has also considered the landlord’s complaint handling.

The landlord’s response to the resident’s request for soundproofing to be installed in her property.

This complaint is about: The landlord’s handling of the resident’s request to pave the remaining area of her garden. The landlord’s response to the resident’s concerns following the installation of a door mechanism by the local authority.