Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 166 of 16,227 decisions matching "background"
Clarion Housing Association Limited (202324668)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202324668 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 23 October 2025 Background The resident is a leaseholder of a ground floor flat […]
Clarion Housing Association Limited (202412747)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202412747 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident lived in a 3-bedroom house and was an assured […]
London Borough of Tower Hamlets (202427695)
No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202427695 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 October 2025 Background The resident lives in a […]
East Midlands Housing Group Limited (202505716)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202505716 Decision type Investigation Landlord East Midlands Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 21 October 2025 Background The resident lives alone in a ground floor flat. […]
Town and Country Housing (202444522)
No Maladministration
Complaint: Financial
Decision Case ID 202444522 Decision type Investigation Landlord Town and Country Housing Landlord type Housing Association Occupancy Shared owner Date 21 October 2025 Background The resident lives in a first floor 1 bedroom flat […]
The Community Housing Group Limited (202341258)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202341258 Decision type Investigation Landlord The Community Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident has an assured tenancy and the property is […]
Thirteen Housing Group Limited (202502875)
No Maladministration
Complaint: Financial
Decision Case ID 202502875 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident began her tenancy on 5 December 2024. She […]
Ocean Housing Limited (202339274)
No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202339274 Decision type Investigation Landlord Ocean Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 16 October 2025 Background The resident lived in a 2-bedroom property. They lived with […]
Home Group Limited (202428480)
No Maladministration
Complaint: Financial
Decision Case ID 202428480 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 October 2025 Background The resident has lived with her daughter in a 2 bedroom […]
London & Quadrant Housing Trust (202341595)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202341595 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 16 October 2025 Background The resident lives in a first floor flat in […]
Southwark Council (202328109)
No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202328109 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 October 2025 Background The resident is a leaseholder of a flat within […]
Progress Housing Association Limited (202323072)
No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202323072 Decision type Investigation Landlord Progress Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident lived at the property at the time of […]
Square Building Trust Limited (202417742)
No Maladministration
Complaint: Estate Management
Decision Case ID 202417742 Decision type Investigation Landlord Square Building Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident is a tenant of the landlord which is […]
Notting Hill Genesis (202432745)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202432745 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Licence Date 13 October 2025 Background Since August 2022 the resident has lived in emergency accommodation run by the […]
Southern Housing (202429762)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202429762 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 10 October 2025 Background The resident lives in a maisonette flat. In April 2024, the resident […]
Believe Housing Limited (202426844)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202426844 Decision type Investigation Landlord Believe Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 October 2025 Background The resident lived in a 1-bedroom semi-detached bungalow owned by the […]