Housing Ombudsman Decisions

This complaint is about: The landlord’s handling of damp and mould problems in parts of the resident’s home. The landlord’s contractors not taking covid precautions.

The complaint is about the landlord’s handling of the resident’s request for better communal lighting and the current communal door to be replaced by a metal door and a fob entry system. This Service will also look at the landlord’s …

The complaint is about the landlord’s handling of the resident’s rent account.

The complaint concerns how the landlord handled the resident’s reports of antisocial behaviour (ASB) and her requests to be rehoused.

The complaint is about the landlord’s response to the resident’s concerns about staff conduct.

The complaint is about the landlord’s handling of repairs to the resident’s kitchen following a leak.

The complaint is about the landlord’s handling of the resident’s request to end his joint tenancy and be transferred to alternative accommodation.

The complaint is about: The landlord’s handling of the resident’s reports of racial harassment. The landlord’s response to the resident’s reports of discrimination in its handling of racial harassment. The landlord’s response to the resident’s request for CCTV to be …

The complaint is about the landlord’s handling of the resident’s housing application.

The complaint is about the representative’s concerns regarding the sales process of his late mother’s property.

The complaint is about the landlord’s decision to not replace a window at the resident’s property following his reports of this resulting in mould.

The complaint is about the landlord’s response to the resident about a sinking fund service charge increase.

The complaint is about the landlord’s: Response to the resident’s request to buy a 25% share of a shared ownership property. Complaint handling.

This complaint is about the landlord’s handling of the resident’s request for a management move. the resident’s previous management transfer. the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour, hate crime and breach of covid-19 restrictions.

The complaint is about the landlord’s handling of the resident’s: reports that it has charged for services it has not provided; requests for a refund of service charges, and; associated complaint.

The complaint is about the landlord’s: Response to the resident’s concerns about the heating at the property. Response to the resident’s concerns about its independent living team. Complaint handling.

The complaint is about the landlord’s response to the resident’s concerns about the location of her parking space and a garage.

The complaint is about: the landlord’s handling of the resident’s reports of ASB from neighbouring properties, and; an email sent to the resident not intended for her which the resident felt was derogatory .

This complaint is about the landlord’s handling of: Repairs to the intercom system. Repairs to a kitchen tap. The resident’s complaints about external works.

The resident complains about the landlord’s handling of anti-social behaviour reports made about her, including its decision to issue her with a warning letter.

The complaint is about the landlord’s handling of the resident’s request: To repair a broken window in the outbuilding; and To set up a direct debit for his rent payments.

The complaint is about the landlord’s handling of the resident’s: Request for the landlord to carry out works to her garden. Reports of anti-social behaviour.

The complaint is about the landlord’s handling of the resident’s reports of disrepair to her kitchen, and her subsequent request for a kitchen replacement.

The complaint is about the landlord’s response to the resident’s concerns about: the level of service charge for ground maintenance; the standards of ground maintenance.

The complaint is about the landlord’s response to the residents reports of body lice being brought into the close by the Estates Officer.

The complaint is about:

The complaint is about the landlord’s handling of the resident’s request for the landlord to financially support the installation of a driveway.

The complaint is about the landlord's handling of the resident's concerns about the neighbour’s use of the parking spaces outside their property.

The complaint is about the landlord’s response to the resident’s request for it to replace her heating system. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s decision not to grant permission for the resident to keep his dog at the property.

The complaint is about the landlord’s response to the resident’s request to reclassify her property from a three-bedroom to a two-bedroom property.

The complaint is about: The landlord’s response to a complaint about communal cleaning provision. The landlord not providing a breakdown of service charges.

This complaint is about the landlord’s handling of items left in the communal areas.

This complaint is about the resident’s reports of the landlord’s handling of: The level of service charge. The standard of the ground maintenance service paid for by way of service charge. The administration of service charge account. Non-residents parking on …

The complaint is about the landlord’s decision not to remove the steps at the front of the resident’s building.

The complaint is about the landlord’s handling of the consultation process with residents, prior to the 2021 partnership between the landlord and another housing association. The Service has also considered any associated complaint handling.

The complaint is about the landlord’s handling of the resident’s request for a transfer due to accessibility needs.

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by her neighbour.

The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s handling of the resident’s complaint as part of the assessment.

The resident’s complaint is about the landlord's handling of repairs to the intercom system, its calculation and administration of the service charge, its communication about the customer service charge.

The resident has complained about: The landlord’s response to his concerns regarding the energy efficiency of his home. The landlord’s handling of communications in relation to his reports.

The complaint is about the landlord’s response to the resident’s request for her shower cubicle to be replaced.

The complaint is about: The landlord’s response to the resident’s request for an increase in her disturbance payment and reimbursement of decorating costs. The condition of the property when it was let to the resident and outstanding repairs.

The complaint is about the landlord’s handling of: The level and standard of cleaning services at the resident’s property, including his requests for information about this. The increase in and reasonableness of the service charges. The resident’s complaint.

This complaint is about the landlord’s request that the resident remove her belongings from the communal areas of her building.

The complaint is about the landlord’s handling of the resident’s application for medical priority.

The complaint is about the landlord’s handling of: The resident’s anti-social behaviour reports. Anti-social reports made about the resident.

The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from the flat above.

The complaint is about the landlord’s response to: The resident’s concerns about signs in communal areas. the associated complaint.