Housing Ombudsman Decisions

This complaint is about the landlord’s handling of: The resident’s concerns about a telephone call she received on 22 February 2023. The resident’s report that the landlord breached General Data Protection Regulations (GDPR).

The complaint is about: The landlord's decision to recharge the resident for work it carried out after she moved out of her home.

The resident’s complaint is about the landlord's handling of and response to: her reports of faulty external communal area lighting, including the level of communication. her request for CCTV footage.

The complaint is about the landlord’s handling of a dispute between the resident and her neighbours regarding a communal garden.

The complaint is about the landlord’s handling of: The resident’s request for a driveway repair. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports that her computer monitor was damaged by its contractors.

The complaint is about the landlord’s handling of: Reports of incorrectly sized communal bins. Reports of poor standard of cleanliness and smells in the bin room, chutes, and bins. Reports of pest control issues. The complaint. The landlord operates a …

The resident’s complaint is about: The landlord’s handling of her request to stay permanently in her decant property. The landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request to reopen a previous complaint.

The complaint is about the landlord’s handling of the resident’s concerns about the quality of fence repairs

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and concerns about parking.

The complaint is about the landlord’s handling of the resident’s concerns about: The safeguarding team. Rent arrears.

The resident’s complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB) about her neighbour. The resident’s request for a management move. The resident’s concerns about fire safety.

The complaint is about: The landlord’s response to reports of antisocial behaviour (ASB). The resident’s claim that the landlord retracted a managed move.

The complaint is about the landlord’s handling of the resident’s allegations of hate crimes.

The complaint is about the landlord’s handling of the resident’s concerns about: Access to the laundry room. The availability of the jet washer. The current and future use of the community centre. A lack of meetings and the refusal of …

The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and the associated works. The landlord’s handling of the resident’s request to move.

The complaint is about the landlord’s handling of: reports of a pest infestation. reports of damp and mould. the complaint. At the time of the resident’s complaint the landlord was operating an interim complaints policy following a cyber-attack. Under this, …

The complaint is about the landlord’s decision not to replace all the subfloor tiling in the property.

The complaint is about the landlord’s handling of the resident’s reports of concerns with the heating system in the property.

The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports.

The complaint is about the landlord’s handling of the resident’s: Concerns that the service charge was unreasonable. Requests for information about the service charge. Associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord’s handling of: A defect and replacement of the resident’s bath and bathroom tiles. The complaint. The landlord’s policy says it will acknowledge a complaint at stage 1 and 2 of its process within 5 …

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord’s handling of the resident’s request that it install a battery to the solar panels at his property.

The complaint is about the landlord's handling of a repair to the resident’s paving stones and patio.

The complaint is about the landlord’s response to the resident’s: Rent account queries Reports of damp and mould

The complaint is about the resident’s concerns about the landlord’s handling of his rent account.

The complaint is about the landlord’s allocation of a property which the resident did not believe was safe, and its response when she moved out.

REPORT COMPLAINT 202326472 Yorkshire Housing Limited 25 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is about the landlord’s responses to the resident’s complaint about: His concerns with the new communal heating system. The quality of the new windows installed during the refurbishment of the building.

The complaint is about the landlord’s handling of the resident’s: Concern that a recording device was installed in his bathroom without his notice. Associated formal complaint and the level of compensation offered.

The landlord’s response to the resident’s report of a fire alarm setting off.

The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s associated complaint.

The complaint is about the landlord’s handling of reports that the resident’s windows had not been cleaned for 2 years.

This complaint is about the landlord’s handling of the resident’s concerns about the car parking facilities on his estate.

The complaint is about the landlord’s handling of the resident’s reports that the previous landlord had given her consent to install a driveway.

The complaint is about the landlord's response to the resident's request for a refund of costs incurred when moving out of her previous property following anti-social behaviour.

The complaint is about the landlord’s handling of the resident’s request for replacement flooring.

The complaint is about the landlord's handling of the termination of the tenancy, which resulted in rent arrears under the former tenancy. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord's handling of: Damp and mould. The resident’s request for further loft insulation. Damaged tiles and skirting board in the toilet. Blown windows. A trip hazard between the lounge and the kitchen. The resident’s request …

The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s rent account. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports about dogs barking at a neighbouring property.

The complaint is about the landlord’s handling of the resident’s concerns about the garden fence.

The complaint is about the landlord’s response to the resident’s report of a fire being caused by a contractor.

The complaint is regarding the landlord’s handling of the resident’s: Reports of anti-social behaviour. Reports it disclosed unauthorised information to her healthcare provider. Request for a new tenancy agreement. The Ombudsman has also considered the associated complaint handling.

The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB).

The complaint is about the landlord’s: Increase of the resident’s service charge costs. Handling of the resident's request for a breakdown of service charges and a copy of its annual report. Complaint handling.

The complaint is about the landlord's handling of the signing of the tenancy agreement. We have also considered the landlord’s complaint handling.