Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s report of a theft from his property.

This complaint is about: The landlord’s response to reports of disrepair including damp, mould and asbestos at property A, and the resident’s associated request for compensation. The landlord’s response to the resident’s reports of issues in property B. The landlord’s …

The complaint is about the landlord’s: Handling of reported damp and mould at the property. Handling of the resident’s request to be rehomed

The complaint is about the landlord’s handling of the resident’s: Reports of repairs following a leak to the bedroom. Reports of repairs to the windows. Reports of recurring boiler failures resulting in loss of heating and hot water. Reports of …

The complaint is about the landlord’s handling of: Attempts to carry out a gas safety inspection. Repairs to the property.

The complaint is about: The landlord’s handling of the resident’s reports of a bed bug infestation in the property. The landlord’s response to the resident’s request for reimbursement of costs incurred during the bed bug infestation.

The complaint is about the landlord’s response to the resident’s concerns about the maintenance and servicing of the ventilation unit in her property.

The landlord’s handling of the resident’s reports regarding: the garden drainage; replacement of the garden fence; damp and mould in the property; a request for the installation of windows.

The complaint is about the landlord's handling of the resident’s request for adaptations to their property.

The complaint is about the landlord's handling of the implementation of a pre-payment meter for heat and hot water in the property, and the associated costs.

The complaint is about the landlord’s handling of: A blocked drain which resulted in sewage overspill in the garden at the resident’s property and a broken drain cover. The associated complaint.

The complaint is about the landlord’s handling of the resident’s: Request for the living room and bedroom ceiling to be painted at her property. Associated complaint.

The complaint is about the landlord’s handling of the resident’s request for: Various repairs at the property. Maintenance of the communal areas. The complaint is also about the landlord’s handling of the resident’s reports of: Noise nuisance and anti-social behaviour …

The complaint is about the landlord’s response to the resident about leaks at the property.

The complaint is about: The landlord’s handling of the resident’s request to investigate issues of noise transference at the property. The landlord’s decision to issue the resident with a tenancy warning. The landlord’s associated complaint handling.

The landlord’s response to the resident’s request for soundproofing to be installed in her property.

The complaint is about the landlord’s handling of the resident’s request for permission to install a driveway at her property.

The resident’s complaint is about the landlord’s handling of: Repairs to the communal door entry system. Leaks into the property.

The complaint is about: The landlord’s response to the resident’s concerns of a lack of security lighting. The landlord’s response to the resident’s report of paint damage to the property.

The landlord’s response to the resident’s request to replace the windows within the property. The landlord’s complaint handling as also been investigated.

The complaint is about: The information provided by the landlord when the property was offered and whether there was a supply of gas to the property. The landlord’s response to concerns about gas safety and its handling of reports of …

The complaint is about the landlord’s response to the resident’s reports of bamboo encroaching on her garden from a neighbouring property.

The complaint is around: The condition of the property when the resident moved in. The landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s: Response to the resident’s request to downsize to a smaller property. Complaint handling.

The complaint is about: The landlord’s handling of disrepair reported by the resident. The landlord’s handing of a request to move property following the collapse of the resident’s ceiling and subsequent repairs, and her banding on the housing allocations system. …

The complaint is about: The suitability of temporary accommodation offered by the landlord and its management of the resident’s homelessness application. The landlord’s handling of repairs at the property. The landlord’s management of the tenancy, including his reports of being …

The complaint is about: The landlords response to the resident’s reports of repair to his property. The landlords response to the resident’s concerns of its use of the sinking fund.

The complaint is about the landlord’s: Decision to recharge the resident for repairs upon termination of his tenancy. Response to the resident's concerns about the condition of the resident’s new property when he moved in.

The resident’s complaint is about the landlord’s: Advertisement of the property. Handling of adaptations to the property. Response to its staff failing to use their chosen pronouns/title.

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Request to move property.

The complaint is about the landlord’s handling of defects in a new build property and specifically: issues with the resident’s bathroom taps, bath, gas hob and radiators. issues with the resident’s gate, front door, and kitchen cupboards. the landlord’s communication …

The complaint is about: The condition of the property when it was let to the resident. The landlord's handling of various subsequent repairs. The landlord’s handling of the resident’s complaint.

The complaint is about: The landlord’s response following a leak affecting the resident’s property. The landlord’s response to the resident’s reports of damages to her personal belongings following the leak. The landlord’s response to the resident’s concerns about her belongings …

The complaint is about the landlord’s response to the resident’s reports of concerns about fire safety at the property.

The complaint is about the landlord’s response to the resident’s report of anti-social behaviour (ASB) in the form of noise from another property.

The complaint is about the landlord’s handling of: the resident’s succession requests following reports of antisocial behaviour (ASB) at their property. the resident's concerns about staff conduct, when discussing their mental health.

The complaint is about the landlord’s handling of the resident’s requests for it to: Maintain the grass in his front garden. Maintain or cut back the trees overhanging his property. Increase the visibility of its staff in the vicinity of …

The complaint is about the landlord’s response to the resident’s reports of noise nuisance from a neighbour’s property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Repairs to the resident’s property including: The removal of a wire fence from the garden. Repairs to the drainage in the garden. Repairs to the driveway and path. The resident’s reports of …

The complaint is about the landlord’s response to the resident’s: Request for an investigation and review of the landlord’s letter dated 31 March 2022 in relation to his queries. Disrepair and damage to the ceiling caused by water from a …

The complaint is about the landlord’s handling of the resident’s: Request for reimbursement of her service charge. Concerns regarding gas safety at the property. Snagging reports.

The resident’s complaint is about the landlord’s response to: The resident’s reports of issues with bin store maintenance. The resident’s reports of drug dealing from a neighbouring property. The resident’s concerns about communal window cleaning and grounds maintenance. The resident’s …

The complaint is about the landlord’s response to the resident’s reports of structural noise issues with the property.

The complaint is about the landlord’s handling of the resident’s: Request to be re-housed. concerns about staff conduct . reported repairs and the condition of the property at the time it was let to the resident. associated complaints.

The complaint is about the landlord’s handling of the resident’s: Request to be re-housed. Concerns about staff conduct . Reported repairs and the condition of the property at the time it was let to the resident. Associated complaints.

The complaint is about: the landlord’s handling of the decision to decommission the resident’s property; the landlord’s handling of the resident’s rehousing concerns.

The complaint is about the landlord’s handling of: Repairs to the kitchen flooring leading to a leak from within the property. A pest infestation within the property. The resident being moved into temporary accommodation. Reports by the resident that his …

This complaint is about the landlord’s: Decision to seek possession of the resident’s home. Handling of a Right to Buy application. Decision to continue to charge rent while seeking possession of the property .

The complaint was about: The landlord's response to the resident’s concerns about the use of a stair lift in the property. The landlord's response to the resident’s concerns about emergency fire escape lighting being left on permanently. The landlord's response …

The complaint is about the landlord’s handling of the resident’s decision to terminate his tenancy due to concerns about antisocial behaviour (ASB) and damp and mould at the property.