Housing Ombudsman Decisions

The complaint concerns the landlord’s response to the resident’s requests for it to replace her poorly performing heating system.

REPORT COMPLAINT 202011249 London & Quadrant Housing Trust 2 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is about the landlord’s: Response to the resident’s concerns over fire safety in her property. Response to the resident’s reports of antisocial behaviour (ASB) from her neighbours. Associated complaint handling.

The complaint concerns the landlord’s handling of works needed to the resident’s boiler.

The complaint is about the landlord’s response to the resident’s request that it install extractor fans in the resident’s bungalow at its cost.

The complaint is about the landlord’s decision to decant (move) the resident from her current property to an alternative property owned by the landlord.

The complaint is about the landlord’s handling of the resident’s complaint about his housing transfer application.

The complaint is about the landlord’s response to reports of a boiler leak.

The resident has complained about: The landlord’s response to their reports of antisocial behaviour, including noise nuisance and bad odours. The standard of service in the handling of their complaints.

The resident complained about the landlord's response to: his report of flooding at the property. his concern that the flooding was the result of the property’s flawed development / construction. his request for compensation.

The complaint refers to: The landlord’s handling of repairs following a leak from the roof of the resident’s building. The landlord’s response to the resident’s request for compensation for distress and inconvenience and costs incurred as a result of the …

The Complaint is about the landlord’s response to residents’ reports about: Repairs to the kitchen at the property including cupboards, mixer tap and linoleum flooring. Repairs to the electric cooker. The landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s complaint about the advice and support it gave her in relation to the sale of her property.

The complaint is about the landlord’s response to the resident’s requests for cyclical works and maintenance to the property.

The complaint is about the landlord’s:

The complaint is about the landlord's response to the resident's request to be reimbursed for a parking fine.

The complaint is about the landlord’s handling of the resident’s dissatisfaction with: the water rate charges; and the availability of parking and the restrictions preventing her from obtaining a permit. The Ombudsman has also considered the landlord’s handling of the …

The complaint concerns the level of compensation offered by the landlord, in response to the resident’s reports of an odour from nearby communal bins.

The complaint is about the landlord’s response to the resident’s reports about the water installation at the property.

The complaint is regarding: the landlord’s handling of the resident’s request to be compensated for a damaged tyre. the landlord’s decision not to offer compensation for this damage. The resident also complained about the landlord’s handling of her reports of …

This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).

This complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbours (Ms Y and Ms Z) after 16 September 2020. The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her …

The complaint is about the landlord’s response to the resident’s requests about: Additional security, lighting and CCTV following a burglary. Repairs to a window following a burglary.

The complaint is about the landlord’s decision to not carry out additional repairs to a bike shed door.

The complaint is about the landlord’s response to the resident’s request for repairs to her door, oven, and balcony.

The complaint is about the landlord’s handling of the resident’s: concerns about the condition and suitability of her bathroom; associated formal complaints.

The complaint is about the landlord’s: response to the resident’s reports about anti-social behaviour (ASB) noise nuisance caused by her neighbour; and complaints handling.

The complaint is about the landlord’s handling of the resident’s mutual exchange.

REPORT COMPLAINT 201915731 Cheshire Peaks & Plains Housing Trust 13 November 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide […]

The complaint is about: the landlord’s handling of repairs to the communal areas of the building the property is situated in, specifically whether repairs were being carried out properly and/or were necessary; the level of service charge increases.

The complaint is about the landlord’s handling of reports of it removing vegetation from the garden of the resident’s property without her permission.

REPORT COMPLAINT 201806741 Metropolitan Housing Trust Limited 18 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

This complaint is about: The landlord’s response to the resident’s concerns about its handling of her personal data in relation to a GP letter. The landlord’s response to the resident’s concerns regarding a verbal warning she received from the Police …