Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 2,212 of 16,227 decisions
Paradigm Housing Group Limited (201916010)
No Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s: Response to and handling of the resident’s anti-social behaviour (ASB) allegations Response to the resident’s request for a management transfer due to ASB Complaint handling
Southampton City Council (201913487)
No Maladministration
Complaint: Managing Relations
The complaint is about the way the landlord dealt with the resident’s: report of a leak in his property in 2018. request for compensation for the 2018 leak. associated complaint.
Kingston upon Thames Council (201914479)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The resident complains about the landlord’s response to her concerns about the fire exit door at the property.
Midland Heart Limited (202002902)
No Maladministration
Complaint: Estate Management
REPORT COMPLAINT 202002902 Midland Heart Limited 8 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Stockport Homes Limited (202002678)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to: The resident’s request for reimbursement of costs for property improvements at his previous property. The resident’s reports about external works to the property. The resident’s reports about staff conduct.
Kingston upon Thames Council (202000332)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The landlord’s decision to appoint her current single point of contact (SPOC) and the poor service she has received from him. The landlord’s handling of works to the resident’s kitchen cupboard to widen a hole to …
London Borough of Hackney (202001866)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to a report of vandalism of the resident’s vehicle and her subsequent request for a garage.
Midland Heart Limited (201913078)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of reports of a lack of hot water.
Places for People Homes Limited (202003224)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s responses to the resident’s reports of: outstanding repairs to his property a raised manhole to the rear of his property rubbish that he says should have been collected from the outbuilding attached to the …
Housing Solutions (201817213)
No Maladministration
This complaint is about the landlord’s responses to the resident’s enquiries about which party was responsible for servicing the gas boiler in the shared ownership property that she purchased.
Longhurst Group Limited (202000333)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of problems with the installation of a new boiler.
Aster Group Limited (202000764)
No Maladministration
Complaint: Information and data management
REPORT COMPLAINT 202000764 Aster Group Limited 3 December 2020 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair […]