Housing Ombudsman Decisions

The complaint is about the landlord’s response to the resident’s reports of a leak.

This complaint is about the landlord’s handling of: The resident’s concerns about her boiler. The associated complaint.

The complaint is about the landlord’s handling of removal of the resident’s vehicle and its contents.

The complaint is about: The landlord’s response to the resident’s concerns of a lack of security lighting. The landlord’s response to the resident’s report of paint damage to the property.

The complaint is about: The information provided by the landlord when the property was offered and whether there was a supply of gas to the property. The landlord’s response to concerns about gas safety and its handling of reports of …

This complaint is about the landlord’s handling of the resident’s: Concerns about CCTV installed on the premises The associated complaint.

The complaint is about the landlord’s handling of and response to: the resident’s reports of antisocial behaviour (ASB). the resident's installation of CCTV cameras. the resident’s management transfer application. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s concerns regarding notice of cyclical works to her building, and related charges.

The complaint is about the landlord’s: handling of reports of noise nuisance. complaint handling.

The complaint is about the landlord’s: Handling of reports of anti-social behaviour (ASB). Response to the resident’s complaint about staff conduct. Handling of the formal complaint.

This complaint is about the landlord’s handling of: Reports of anti-social behaviour (ASB). Reports of damage to the balcony floor.

The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The resident’s request to be rehoused under a management transfer.

The complaint is about the landlord’s handling of the resident’s requests for it to: Maintain the grass in his front garden. Maintain or cut back the trees overhanging his property. Increase the visibility of its staff in the vicinity of …

The complaint is about the landlord’s response to replace an internal door. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of noise nuisance from a neighbour’s property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of noise disturbance and antisocial behaviour (ASB).

The complaint is about: The landlord’s handling of damp and mould. The landlord’s decision not to award compensation for damaged goods.

The complaint is about the information provided by the landlord in relation to parking at the resident’s property.

REPORT COMPLAINT 202204056 Clarion Housing Association Limited 18 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint is about the landlord’s response to the request for an allocated disabled parking space.

REPORT COMPLAINT 202215486 Clarion Housing Association Limited 6 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s: response to the resident’s report of a leak; complaints handling.

The complaint is about: The landlord's handling of repairs to the resident’s solar panels. The landlord’s handling of the resident’s complaint about its disposal of her belongings, following a fire in the property.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and request for compensation.

The complaint is about the landlord's handling of the resident’s request to: Install solar panels at the property. Move to a property that had solar panels or a property where he would be allowed to install solar panels.

The complaint is about the landlord’s: Response to the resident’s reports of staff conduct. Communication about keeping dogs at the property.

The complaint is about the landlord’s handling of repairs to the resident’s boiler.

The complaint is about the landlord’s response to: The resident’s reports about communal lighting. The resident’s reports about the intercom system. The resident’s reports about the CCTV system. The formal complaint.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about: The landlord’s handling of concerns about the quality of the estate management services provided by the landlord; The landlord’s handling of reports of staff conduct; The landlord’s complaint handling, and; The landlord’s decision not to investigate …

The complaint is about the landlord’s response to the resident’s request for the installation of a shower.

The complaint is about the landlord’s response to the resident’s request for underfloor insulation.

The complaint is about how the landlord handled the resident’s concerns about a security gate installation. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s: Response to the resident’s reports of damp and mould within the property. Decision to install cavity wall insulation (CWI) in 2018.

The complaint is about the landlord’s: Response to the resident’s request for compensation for damage to her decorations from various leaks in the property . Handling of the associated complaint.

The complaint is about: The landlord's handling of the resident's request for replacement fencing. The landlord's complaint handling.

The complaint is about the landlord’s response to the resident’s report of staff misconduct.

The complaint is about the landlord’s response to the report that it caused damage to the resident’s front door, window and car.

The complaint is about the landlord’s handling of the resident’s reports of pests in his property and the communal areas.

The landlords handling of:

The complaint is about the landlord’s: response to the resident’s reports of defects at her property, and complaint handling.

This complaint is about: The condition of the property when it was let to the resident. The landlord’s response to concerns about a neighbouring resident having access to CCTV equipment. The landlord’s communication and complaint handling.

The complaint is about the landlord’s decision not to escalate the resident’s complaint to stage two of its complaints process.

The complaint is about the landlord’s: Handling of the resident’s reports of discrimination. Communication about an issue with the energy meter. Handling of the complaint.

The complaint concerns: The landlord’s decision not to replace the bathroom and the kitchen in the resident’s property. The associated formal complaint into this matter.

The complaint concerns the landlord’s response to the resident about: The cleaning of the communal areas. The rent and service charges increase.

The complaint is about the landlord’s handling of, and response to, the resident’s application for a mutual exchange.

The complaint is about the landlord’s handling of the resident’s reports of fly-tipping.

The complaint is about the landlord’s handling of the resident’s reports that the white goods in their property were faulty when he moved in.

The complaint is about the landlord’s response when the resident asked the landlord to explain the difference in rent paid by the resident and a neighbour.