Housing Ombudsman Decisions

The complaint is about the landlord’s handling of: Reports of leaks into the resident’s property. The associated complaint.

The complaint is about the landlord’s response to the resident’s: Reports of a broken shower. Reports of damp and mould.

The complaint is about: the landlord's response to the resident’s request for it to remove the asbestos from his meter cupboard. the landlord’s response to the resident’s request for it to install an electric isolation switch in his property.

The complaint is about the landlord’s handling of several outstanding repairs to the property, including leaks from the bathroom and kitchen.

The complaint is about the landlord’s handling of: The resident’s reports about a neighbour’s cat entering her home and garden. The resident’s reports about a neighbour’s garden overgrowing onto her walkway.

The complaint is about the landlord's response to the resident's reports about the CCTV his neighbour installed in the communal area.

The complaint is about: The landlord’s handling of repairs for water ingress at the resident's property. The landlord’s response to the resident’s concerns about the responsibility for the waste pipe that services the property. The landlord’s handling of the associated …

The complaint is about: The landlord’s communication with the leaseholder about its insurance cover. The landlord’s response to the leaseholder’s request that he be reimbursed by the landlord for loss of rental income and the cost of re-installation of the …

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour.

The complaint is about: The landlord’s response to allegations of anti-social behaviour (ASB) made about the resident by her neighbour. The landlord’s handling of reports of harassment and racial abuse made by the resident about her neighbour. The landlord’s alleged …

The complaint is about the landlord's decision to refuse the resident’s request for his daughter to be added to the tenancy agreement.

REPORT COMPLAINT 202127422 North West Leicestershire District Council 13 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair […]

The complaint is about: The landlord’s decision to send a letter to the resident about his behaviour and handling of the associated complaint. The landlord’s introduction of a contact arrangement for the resident.

The complaint is about the landlord’s response to the resident’s request for heating to be installed in the porch of his property.

The complaint is about the landlord’s response to the resident about damaged door handles and its obligation to repair or replace them.

This complaint is about the landlord’s decision to extend the resident’s ‘unreasonable and persistent complainant’ status from March 2020.

The complaint is about the landlord’s response to the resident’s request for repairs to internal walls.

The complaint is about the landlord’s response to the resident’s concerns about bedbugs in the property.

The complaint is about: The landlord’s response to the resident’s request to reinstate the driveway at the property. The landlord’s response to the resident’s report of a dispute about the boundary line between the resident’s property and a neighbour’s property.

The complaint is about the landlord’s response in relation to the resident’s concerns about: a missed appointment; information regarding a kitchen replacement.

The complaint concerns: How the landlord responded to the resident’s reports of antisocial behaviour (ASB). The information provided by the landlord to the resident relating to incentive payments for downsizing properties.

The complaint is about the landlord's: response to the resident’s concerns about the maintenance of her driveway and hardstanding. response to the resident’s reports of her neighbour driving over the grass verge and using the dropped-kerb. refusal to refund the …

The complaint is about the landlord’s handling of the resident’s mutual exchange application.

The resident’s complaint is about the landlord’s handling of the kitchen replacement. This includes the following concerns: Disrespect shown to him and his home. The time it took for the works to be completed. The lack of communication about the …

The complaint is about the: Level of the service charge for a repair to a railing. Landlord’s compliance with the section 20 process. Landlord’s compliance with the terms of sale.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) perpetrated by her neighbour.

The complaint is about: The delays in the rewiring of the resident’s property The landlord’s decision to not renew the resident’s bathroom

This complaint is about the landlord’s handling of ongoing leaks in the resident’s home.

The complaint is about the landlord's handling of the resident's concerns related to a boundary dispute and parking issue.

The complaint concerns how the landlord handled the resident’s reports of a neighbour installing sheds against a garden wall.

The complaint is about the landlord’s handling of the resident’s request for external decoration works.

The complaint is about: The landlord's response to the resident's reports about ongoing noise nuisance. The landlord’s decision to not allow the resident to move until they have lived in their property for 12 months.

The complaint is about the landlord’s: Response to the resident’s concerns about the standard of services provided by the landlord in respect of repairs, caretaking and maintenance. Complaint handling.

The complaint is about the landlord’s handling of the resident’s allegations that its operative damaged her fence.

The complaint is regarding the landlord’s handling of the resident’s: Concerns about a change to its tenancy conditions, specifically related to age of tenants and visitor restrictions. Concerns about anti-social behaviour.

The complaint is about the landlord’s: response to the resident’s request to remove a tree outside her property; complaints handling.

The complaint is about: The landlord’s handling of the resident’s request for trees on council owned land to the side of the property to be pruned. The landlord’s handling of the resident’s request for trees on privately owned land to …

The complaint is about the landlord’s response to the resident’s reports about the standard of cleanliness within communal areas.

The complaint is about the landlord’s response to the resident’s reports that staff are unavailable when he contacts them by phone.

The complaint is about the landlord’s handling of the resident’s reports of repair issues with the back door.

The complaint is about the landlord’s handling of the resident’s application to succeed the tenancy of their late father.

The complaint is about the landlord’s response to the resident’s reports about its communal service provision.

The complaint is about the landlord’s handling of the resident’s reports of ongoing damp and mould in their property.

The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance from neighbouring properties. The resident’s concerns about its housing officers.

The complaint is about the landlord’s decision to remove trees from a garden area outside the resident’s property.

The complaint is about the landlord’s response to the resident’s reports in relation to: outstanding bathroom repairs Condition of the radiators Damp and mould External garden works

The complaint is about the landlord’s response to the resident’s request for its debris removal recharge to her after she left her former property to be withdrawn.

The resident complains about the condition of the property upon assignment by mutual exchange. This resident has also complaint about the landlord’s subsequent handling of repairs.

The complaint is about the landlord’s handling of the resident’s request that it test the bathroom walls for asbestos.

The complaint is about the landlord’s handling of the resident’s reports of bed bugs at the property.