Housing Ombudsman Decisions

The complaint concerns how the landlord handled the replacement of a communal fence outside the resident’s property.

The complaint is about the landlord’s: disposal of the resident's possessions and the subsequent level of compensation offered; complaints handling.

The complaint is about the landlord’s handling of the resident’s compensation request for replacement flooring, following water ingress through her front door.

The complaint concerns the landlord’s decision to decline to undertake a sound proofing test in the resident’s property.

The complaint is about the landlord’s response to the resident’s reports of damage to a garden wall.

REPORT COMPLAINT 202101003 Flagship Housing Group Limited 15 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint concerns the landlord’s: handling of and response to the resident’s reports about damp. communication and complaint handling.

The complaint is about the landlords handling of the resident’s request for compensation for damaged flooring and increased energy bills.

The resident’s complaint is about the landlord’s handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour.

This complaint is about the landlord’s response to the resident’s request to purchase her home under the Right to Buy scheme (RTB).

The complaint is about the landlord's handling of repairs to the external rendering of the resident’s property.

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his neighbour’s property.

The complaint is about: The landlord’s response to the resident’s: Request for repairs and works, including internal and communal repairs and works pursuant to a legionella inspection, and a Fire Risk Assessment (FRA). Request for a copy of the FRA …

The complaint is about: The landlord’s handling of the resident’s reports of leaks in her property The landlord’s response to her reports of damage to her burglar alarm

The complaint is about the landlord’s response to the resident’s request for a move to alternative accommodation.

The resident complains about: Not being offered carpets/flooring when they moved into the property. The landlord’s handling of repairs to the bath. Differences in the rent amount. The landlord declining to pay the £7 'Homeswapper' fee. A lack of soundproofing, …

This complaint is about the landlord’s handling of the resident’s concerns about his district heating charge.

The complaint is about the landlord’s response to the resident’s request for an adaptation to his bathroom.

The complaint is about the landlord's response to the resident’s request for his garden fence to be replaced by it.

The complaint is regarding: The condition of the property when it was let. The landlord’s response to the resident’s reports of a collapsed ceiling. The landlord’s handling of repairs at the property. The resident’s management transfer.

The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour and noise nuisance from her neighbour. The landlord’s handling of the associated complaint.

The complaint is about: The landlord’s decision to pay its compensation into the resident’s rent account for his reports of damage to his belongings that he attributed to its cleaners . The landlord’s complaint handling and record keeping.

The complaint is about: The condition of the property when it was let, including health and safety issues raised by the resident. The landlord’s handling of the resident's concerns about discrimination in relation to her race and culture.

The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by a neighbour. The cleanliness of the resident’s new property when let and the support offered by the landlord regarding this.

The complaint is about the landlord’s response to the resident’s reports about issues with the gable end of their home.

The complaint is about the landlord’s response to the maintenance of trees resulting in an increased service charge.

The resident’s complaint is about the following: How the landlord handled the resident’s reports of anti-social behaviour from the neighbour above. How the landlord has handled the resident’s requests for security improvements to be made to the property to deter …

The complaint is about the landlord’s handling of the resident’s reports of a leak in the bathroom.

The complaint is about the landlord’s response to the resident’s: Reports of damp and mould at her property. Request to be moved to another property.

The complaint is about the landlord’s response to the resident’s reports about his attempts to purchase the property.

The complaint is about the landlord’s: response to the resident’s reports of smoke pollution caused by her neighbours and resulting request for repairs and improvements to her windows and household ventilation. handling of a mutual exchange application and request for …

The complaint concerns the landlord’s response to: The resident’s reports of a water leak from the property above. The associated formal complaint.

The complaint is about the landlord’s decision to re-charge the resident for having taken off and disposed of the internal doors at the property.

The complaint is about the landlord’s handling of the resident’s concerns about the conduct of occupational therapists who visited her at her home.

The complaint is about the landlord’s response to the resident’s: report that a leak under her kitchen had resulted in damage to her property and an unpleasant smell throughout her property; request to be transferred to a more suitable property.

REPORT COMPLAINT 202102208 One Housing Group Limited 31 July 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s response to the residents’ requests to have a mobility scooter and ramp removed from the rear yard.

The complaint is about the landlord’s response to the resident’s request for it to make improvements to his kitchen.

The complaint is about the landlord’s handling of the resident’s reports of multiple defects in her new-build home.

REPORT COMPLAINT 202106070 A2Dominion Housing Group Limited 18 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint concerns how the landlord administered the resident’s rent account.

The complaint concerns: How the landlord responded to the resident’s reports of antisocial behaviour. The landlord’s decision to decline the resident’s request for a management transfer.

The complaint is about the landlord’s response to the resident’s reports of a bed bug infestation at her property.

The complaint is about the landlord's handling of repairs to the resident’s boiler and shower room.

The complaint is about the landlord’s handling of the resident’s reports of rodents (rats) in her property and neighbouring properties.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance from a neighbouring property.

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).

REPORT COMPLAINT 201910641 Places for People Group Limited 11 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]

The resident complains about the summer temperature settings of the district heating system.

The complaint is about the landlord’s response to the resident’s concerns about the ending of his tenancy and the amount of rent owed.