Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident's reports of noise nuisance from his neighbour’s property.

This complaint is about: The landlord’s management of repairs within the property including cancelled repair requests, damp remedial works, and a replacement kitchen. The landlord’s handling of reports of staff misconduct.

The complaint is about the landlord’s handling of The resident’s reports of a foul smell in the property. The associated complaint.

The complaint is about the information provided by the landlord in relation to parking at the resident’s property.

The complaint is about the landlord’s handling of: The resident’s concerns about how the viewing for her property was arranged. The resident’s concerns about the condition of her windows and French doors and her request to the landlord to have …

The complaint is about the landlord’s handling of reports of defects at the resident’s property.

The complaint is about the landlord’s response to: A previous agreement regarding contractors attending the resident’s property. External decorating to windows and doors as part of its major works programme. Repairs to the front and rear doors. The Ombudsman has …

The complaint is about the landlord’s response to the resident’s concerns regarding the installation of fibre optic internet in the building in which he owns a property. The Ombudsman has also considered the landlord’s complaint handling as part of the …

The complaint is about: The landlord’s response to the resident’s request for information about her service charges. The landlord’s response to the resident’s concerns about the frequency and standard of cleaning in the communal areas of the property. The landlord’s …

The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in her property; associated complaint.

The complaint concerns the resident’s requests for the landlord to: Remove shelving from the property and replace it with a built-in wardrobe. Amend the postcode on the tenancy agreement.

The complaint is about the landlord’s requirement that the resident sell their caravan prior to exchange of contracts for the purchase of their shared ownership property. The Ombudsman will consider the landlord’s communication and complaint handling.

The complaint is about the landlord’s response to: The resident’s reports of damp and mould in the property. The resident’s request for compensation in relation to the reported damp and mould. The resident’s concerns about the condition of the kitchen.

The complaint is about the landlord’s response to: The resident’s concerns about the fire safety issues related to a stairlift in the property and the external fire escape. The resident’s concerns about the suitability of a neighbouring tenant in the …

The complaint is about: The landlord's handling of repairs to the resident’s solar panels. The landlord’s handling of the resident’s complaint about its disposal of her belongings, following a fire in the property.

The complaint is about the landlord’s handling of: The resident’s reports of structural issues at the property. The associated complaint.

The complaint is about the landlord's handling of the resident’s request to: Install solar panels at the property. Move to a property that had solar panels or a property where he would be allowed to install solar panels.

The complaint is about the landlord’s response to the resident’s request to remove a shower cubicle and install a bath in her property. The Ombudsman has also considered the landlord’s handling of the formal complaint.

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from the above property.

The complaint is about the landlord’s handling of its request that the resident remove items from the communal area of her property.

The complaint is about the representative’s concerns regarding the sales process of his late mother’s property.

The complaint is about the landlord’s decision to not replace a window at the resident’s property following his reports of this resulting in mould.

The complaint is about the landlord’s: Response to the resident’s reports of staff conduct. Communication about keeping dogs at the property.

The complaint concerns the landlord’s request for the resident to remove a wood burner they had installed in the property.

The complaint is about the landlord’s handling of the resident’s: Reports of the lack of heating and hot water. Various repair reports regarding the property. Reports of fly-tipping. Request to move to an alternative property.

The complaint is about the landlord’s: Response to the resident’s request to buy a 25% share of a shared ownership property. Complaint handling.

The complaint is about the landlord’s handling of the resident’s request for a management transfer to a four-bedroom property.

The complaint is about the landlord’s handling of a gas safety inspection and gas repairs at the resident’s property.

The complaint is about the landlord’s: handling of a leak into the resident’s property, and; response to the resident’s report of damages to his property and belongings following the leak.

The complaint is about the landlord’s: request for the resident to install carpets in the property. handling of the resident's management transfer.

The complaint is about the landlord’s: Response to the resident’s concerns about the heating at the property. Response to the resident’s concerns about its independent living team. Complaint handling.

The complaint is about the landlord’s response to a request for gas central heating to be installed at the property.

The complaint is about the landlord’s response to the resident’s reports about: noise transfer. insufficient sound proofing in the property.

The complaint is about the landlord’s handling of the resident’s concerns about being exposed to and the presence of asbestos in his property and his subsequent request to be re-housed.

The complaint is about the landlord’s handling of the resident’s concerns about: cleaning of communal areas at the resident’s property. access to an electrical cupboard. an intercom system.

The complaint is about: the resident’s reports of being offered an unsuitable property, including the assessment carried out by the occupational therapist; the resident’s concerns about her housing register banding; the resident’s request for a refund of her rent and …

This complaint is about the landlord’s handling of refurbishment work at the resident’s property.

The complaint is about the landlord’s: Response to the resident’s reports of damp and mould within the property. Decision to install cavity wall insulation (CWI) in 2018.

The complaint is about the landlord’s: Response to the resident’s request for compensation for damage to her decorations from various leaks in the property . Handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s: complaint concerning damp and mould and repairs needed in his property; requests to be moved to another property.

The complaint is about the landlord’s handling of the resident’s reports of pests (bed bugs) in her property.

The resident has complained about the following: The landlord’s management of asbestos in the property A. The landlord’s decision not to allow the resident to remain in the decant accommodation.

The complaint is about the landlord’s handling of the resident’s reports of noise transference and the request for soundproofing in the property.

The complaint is about the landlord’s handling of the resident’s reports of pests in his property and the communal areas.

The complaint is about the landlord’s handling of the resident’s reports of damp and condensation in the property.

The complaint is about the time taken to complete the sale of the resident's property.

The complaint is about the landlord’s handling of the resident’s reports of: Noise from the pipes in the property. Defects to the door entry system and the rear communal door. Cleaning issues in relation to the communal areas. Other defects …

The complaint is about the landlord’s handling of the resident’s: Report of damp and mould in the property. Request for alternative accommodation due to suitability concerns about the property.

The complaint is about the landlord’s: response to the resident’s reports of defects at her property, and complaint handling.

The complaint is about the landlord’s decision not to replace a hedge at the back of the resident’s property with a boundary fence.