Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB), noise disturbance and drug use. Request for a management transfer.

The complaint is about the landlord’s handling of the resident’s reports about the condition of the property, including concerns about asbestos.

The resident’s complaint is about: The landlord's handling of repairs, specifically to the kitchen extractor fan, garden paving and fence. The landlord’s response to the resident’s request for a kitchen and bathroom upgrade. The landlord's communication with the resident.

The complaint is about the landlord’s handling of the resident’s concerns about: Staff conduct, communication, policies, culture and services, management of her tenancy agreement, and her vulnerabilities. Complaint handling.

The complaint is about the landlord’s response to the resident’s concerns about: Anti social behaviour (ASB). Staff conduct.

This investigation considers the landlord’s response to the reports of leaks, damp and mould, in the resident’s home.

The complaint is about the landlord’s handling of the resident’s concerns about communal heating charges.

REPORT COMPLAINT 202233701 Clarion Housing Association Limited 7 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint is about the landlord’s handling of the resident’s requests for repairs to the front door entry system.

REPORT COMPLAINT 202449164 Citizen Housing 1 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s response to the resident’s report that a contractor damaged her belongings and her request for compensation.

The complaint is about the landlord’s handling of: The resident’s concerns over staff behaviour. The resident’s allegations of theft by the landlord. The resident’s anti-social behaviour (ASB) reports. Heating repairs requested by the resident.

The complaint is about the landlord’s response to the resident’s: request for it to extend the property. reports of discrimination.

The complaint is about the landlord’s response to the resident’s reports of issues with the boiler and a lack of heating and hot water.

The complaint is about the landlord’s handling of the resident’s reports about the lights in the property.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s request to be compensated for reported damage to decorations. The associated complaints.

The complaint is about the resident’s request to the landlord to fit more storage cupboards and cover exposed gas pipes in the property’s kitchen.

The complaint is about the landlord’s handling of the resident’s reports about: A leak following disrepair works at the property. Staff conduct.

The complaint is about the landlord’s handling of the resident’s: Reports of excessive noise from her heat interface unit (HIU). Reports of the smell of cannabis around her property. Associated complaint.

The complaint is about the landlord’s handling of: Repairs to the door entry system. The associated complaint.

The complaint is about the landlord’s handling of the resident’s request to amend his tenancy.

The complaint is about the landlord’s response to the resident’s: Reports of faulty heating controls. Associated complaint.

The complaint is about the landlord’s decision to request the resident to remove a conservatory.

The complaint is about the landlord’s handling of the resident’s reports about the repair of her front door, renewal of a gas cooker hose and installing double radiators.

The complaint is about the landlord’s: Handling of the resident’s transfer application. Handling of a Notice of Seeking Possession (NOSP).

The complaint is about the landlord’s handling of the sale of the property.

The complaint is about the landlord’s handling of the resident’s reports of repairs.

The resident’s complaint is about the landlord’s: Response to the grass not being cut when it should have been. Failure to cut back ivy that was affecting his dog's health. Handling of several of the resident’s complaints.

The complaint is about the landlord’s handling of the resident’s reports of issues with her neighbour.

The complaint is about the landlord’s response to the resident’s: Reports of damp and mould and a request for preventative external work. Reports of draughty windows.

The complaint is about the landlord’s response to the resident’s query about the buildings insurance policy.

The complaint is about the landlord's response to the resident's reports of noise transference from neighbouring properties .

The complaint is about the landlord’s handling of anti social behaviour (ASB).

The complaint is about the landlord’s handling of the resident’s:

The complaint is about the landlord’s handling of the resident’s concerns about the loss of housing benefit increases.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord’s handling of The resident’s reports of outstanding repairs at the property. The resident’s concerns about the delay in moving to a new property.

The resident’s complaint is about: The landlord’s handling of reports of anti-social behaviour. The landlord’s handling of reports of damp and mould. The landlord’s response to the resident’s request to move properties.

The complaint is about the landlord’s response to: The resident’s concerns about the condition of the windows. The resident’s reports of an overgrown tree in the garden of a neighbouring property. The resident’s concerns about communications with staff members. The …

The complaint is about the landlord’s handling of the resident’s: Reports of Antisocial Behaviour (ASB). Requests for a management transfer based on his medical needs. Associated complaint.

The resident’s complaint is about the landlord’s: Communication regarding rent arrears. Response to her reports about the condition of the property at the start of the tenancy. Handling of her concerns about staff conduct.

The complaint is about the landlord’s handling of: The resident’s reports of drainage and plumbing issues at the property. The associated complaint and the resident’s request for compensation.

The complaint is about the landlord not giving the resident prior notice before the placement of scaffolding around the property The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of: The resident’s rent account. The resident’s garage rental charges.

The complaint is about the landlord’s: Offer of compensation for its handling of the resident’s reports of repair issues throughout the property. Handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s rent arrears.

The complaint is about the landlord’s: Handling of reports of a bed bug infestation. Complaint handling.

This complaint is about: The landlord’s handling of the resident’s concerns about the lift outages in his block. The level of service charges relating to the lifts and the resident’s liability to pay them.

The complaint is about the landlords: Decision to withdraw the resident’s access to on-site parking. Response to the resident’s request for a housing transfer. Handling of the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s reports about the condition of her garden.