Housing Ombudsman Decisions

The complaint is about the landlord’s handling of: The resident’s reports regarding repairs to her heating. The resident’s reports of cannabis use in the building. The associated complaint and level of redress.

The complaint is about the landlord’s handling of the resident’s reports about internet connectivity.

The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB).

The complaint is about the landlord’s: Monitoring and management of a communal car park used by the resident. Complaint handling.

The complaint is about: The landlord’s handling of the resident’s concerns about the positioning of the carbon monoxide detector.

The complaint is about the landlord's: Response to the resident’s reports of damp and mould in the property. Complaint handling.

The complaint is about: the level of service charges. the landlord’s management of the resident’s rent account.

This complaint is about the landlord’s response to the resident’s report that its operative had damaged a manhole cover.

The complaint is about the landlord’s response to the resident’s requests for replacement garden fencing.

The complaint is about the landlord’s response to the resident’s complaint that his neighbour had cut down trees in a communal garden.

The complaint is about the landlord’s handling of the resident’s enquiries about an increase in utility charges and the administration of the Energy Bill Relief Scheme (EBRS) and the Energy Bill Discount Scheme (EBDS).

The complaint is about: The landlord’s response to the resident’s concerns about staff conduct. The associated complaint handling.

The complaint is about the landlord’s handling of the resident’s rent account and associated arrears.

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from her neighbour. Request for a management transfer. Request for a breakdown of service charges and reimbursement of her rent and expenses.

The complaint is about the landlord's response to the resident's reports about low boiler and water pressure in the property.

The complaint is about the landlord’s handling of the residents: Concerns regarding appointments. Reports of being harassed by the landlord.

The complaint is about the landlord’s handling of: The communal garden maintenance. The associated complaint.

The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint.

The complaint was about: The landlord’s response to the resident’s concerns about the quality of fire safety works, its contractors and her request that the landlord pay for the fire safety works. The consultation for and the costs of fire …

The resident’s complaint is about the conduct of a staff member while handling an antisocial behaviour (ASB) case.

The complaint is about the landlord’s response to: The resident’s reports of: Drainage issues. Cracks in her property walls. Staff misconduct The resident’s concerns about: The standard of replacement of communal flooring. Charges for remedial work to the communal flooring. …

The complaint is about the landlord’s handling of: The resident’s reports of repairs in her property. The resident’s reports of a data breach. Changes to the energy billing system and to the energy supplier.

The complaint is about: The landlord’s handling of the resident’s reports that the landlord did not return some of his phone calls and used withheld phone numbers when it did phone him. The landlord’s handling of the associated complaints.

The complaint is about: The landlord’s response to the resident’s report that he received a neighbour’s gas safety appointment letter in error. The landlord’s handling of the associated complaints.

The complaint is about: The landlord’s decision to nominate a staff member as a point of contact and the resident’s concerns about how that member of staff managed communication. The landlord’s complaint handling.

The complaint is about the landlord’s handling of: repairs following a kitchen replacement. the associated complaint.

The resident’s complaint is about the landlord’s handling of a leak.

The complaint is about the landlord’s handling of a roof replacement and its request that the resident paid a contribution towards this. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Request to reimburse the insurance excess fee.

The complaint is about the landlord’s actions in recovering rent arrears from the resident.

The complaint is about the landlord’s handling of: The removal of the resident’s vehicle. The associated complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of noise from contractors outside his property and the impact of this on his human rights. Associated complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of a leak at her property. Staff conduct concerns.

The complaint is about the landlord’s response to the resident’s request for a transfer.

The complaint is about the landlord’s handling of: The resident’s reports of noise disturbance. The resident’s request for repairs. Reports of ants at the property.

The complaint is about the landlord’s handling of reports of inappropriate parking.

The complaint is about the landlord’s installation of a new kitchen in the resident’s property.

The complaint is about the landlord’s: Handling of reports of inappropriate motorbike parking. Handling of reports of a leak on 3 July 2023.

The complaint is about the landlord’s response to the resident’s complaint about his rent accounts and arrears.

The complaint is about: The landlord's handling of the resident’s reports of anti-social behaviour (ASB). The landlord's handling of the resident’s concerns about the standard of communal cleaning. The landlord’s handling of the resident’s request to move.

The complaint is about: The landlord’s handling of the resident’s concerns regarding a leak affecting the communal area and the associated repairs. The landlord’s response to the resident’s reports that the bin store was not secure and this was leading …

The complaint is about: The landlord’s handling of the resident’s request for a management move or a decant following his reports of a leaking soil pipe in the property. The landlord’s response to a letter from the resident’s specialist nurse …

The complaint is about: The landlord’s handling of the repairs to the resident’s front door and the replacement of the door. The landlord’s response to the resident’s request for reimbursement of the rent and energy bills for the period he …

The complaint is about the landlord’s handling of the resident’s concerns regarding the removal of ivy and fencing work.

This complaint is about the landlord’s handling of: The resident's reports that scaffolding, window design and inadequate radiators caused ventilation and heating problems and contributed to mould. The resident's health and safety concerns in returning to her property from temporary …

The complaint is about the landlord’s handling of the resident’s concerns about a neighbour’s dog.

The complaint is about the landlord's response to the resident’s concerns about: The suitability and qualifications of its contractors. Its handling of the associated complaint.

The complaint is about the landlord's handling of reports of a smell in the property.

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance.

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and hate crimes. Concerns about its failure to safeguard him and breach of his human rights and the Equality Act 2010. Concerns about staff conduct. …