Housing Ombudsman Decisions

The complaint is about the landlord's response to the resident's request to cut back trees in the back garden of the resident’s property.

The complaint is about the landlord’s administration and communication in relation to the resident’s service charge query.

This complaint is about the landlord’s: Decision not to install a particular style of fence. Response to the resident’s concerns about the boundary line. Response to the resident’s concerns that he had been discriminated against.

The complaint is about the landlord’s handling of the resident’s request for a management move.

The complaint is about: The landlord’s response to a complaint about communal cleaning provision. The landlord not providing a breakdown of service charges.

The complaint is about: The landlord’s handling of the resident’s reports of blocked drains outside her property. The landlord’s complaints handling.

The complaint is about: The landlord’s response to the resident’s concerns about it referring her to a mental health agency. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about: The landlord’s decision to remove the communal porch doors to the resident’s property. its associated complaint handling.

This complaint is about the landlord’s handling of: The resident’s reports concerning antisocial behaviour. The resident’s request for a management transfer. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about: The landlord’s maintenance of communal grounds; The landlord’s handling of reports of poor staff conduct toward the resident.

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and his request for a management transfer.

The complaint is about the landlord’s handling of the consultation process with residents, prior to the 2021 partnership between the landlord and another housing association. The Service has also considered any associated complaint handling.

This complaint is about the landlord’s response to the resident’s reports of noise disturbance and anti-social behaviour (ASB).

The complaint is about the landlord’s handling of the resident’s property transfer application.

The resident’s complaint is about the landlord's handling of repairs to the kitchen taps of the property and her complaint about the conduct of the contractor undertaking the repair.

The complaint is about the landlord’s response to the resident’s reports of noise nuisance.

The complaint is about the landlord’s handling of: The applicant’s application to purchase a shared ownership property. The applicant’s complaint.

The complaint is about: The landlord’s decision to include the cost of decontaminating bins within the service charge; The landlord not providing individual bins to residents; and The landlord’s refusal to install CCTV.

The complaint is about the landlord’s response to the resident’s request for a replacement shed.

The complaint is about the landlord’s handling of the resident’s request to pave her back garden to prevent pests from burrowing.

This complaint is about the landlord’s handling of: the priority awarded to the resident’s transfer application. the repairs to the resident’s property following the leak into the lounge; the related complaint.

The complaint is about the landlord’s handling of, and response to, the resident’s application for a mutual exchange.

The complaint is about: The landlord’s response to the resident’s concerns related to staff conduct. The landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of defects with his new build property.

The complaint is about the landlord’s handling of the resident’s Right to Buy (RTB) application.

The complaint is about the landlord’s response to the resident’s reports about: Flooring in the property. A tree in the garden of the property. The shower at the property.

The resident’s complaint is about the landlord's handling of external redecoration works to the property. The landlord’s complaint handling has also been considered.

The complaint is about the landlord’s handling of the resident’s application to be rehoused.

The complaint is about the resident’s concerns that that the landlord has withheld consent for adaptations works to be carried out.

The complaint is about the landlord’s handling of the resident’s request for succession to the tenancy at the property.

The complaint is about the landlord’s response to the resident’s: reports of issues with her boiler and a mouse infestation; concerns about its staff member’s conduct, in particular the advice provided on the condition of her property.

The resident’s complaint is about the landlord’s handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour. The landlord’s complaint handling has also been considered.

The complaint is about the landlord’s response to the resident’s concerns about the quality of the carpet in the property.

The complaint is about the landlord’s refusal of a request for a management transfer.

The complaint is about the landlord’s response to the resident’s request for a bathroom replacement.

This complaint is about the landlord’s response: to the resident’s report of anti- social behaviour (ASB) from her neighbours. to the resident’s report of staff conduct. to the related complaint.

The complaint is about the landlord’s response to the resident’s request to install a boundary fence around her garden.

The complaint is about the landlord’s: response to a request to install a driveway to the front of the resident’s property; response to a request for a fence in the resident’s back garden; complaint handling.

The complaint is about: The landlord’s response to the resident’s reports that the landlord falsified documents. The landlord’s response to the resident’s reports of staff conduct. The landlord’s response to the resident’s request for a move. The landlord’s handling of …

The complaint is about the landlord’s decision to recharge the resident for damage caused to temporary accommodation.

The complaint concerns how the landlord handled reports of damp and mould in the property and its decision not to offer compensation for damage caused to the resident’s personal items .

The complaint concerns: The landlord’s decision to issue a letter and email relating to its intention to begin possession proceedings and its handling of the resident’s concerns about its decision. The amount of compensation offered by the landlord for delays …

REPORT COMPLAINT 202121737 Hyde Housing Association Limited 9 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s response to the resident’s compensation request in respect to structural works, for which she was decanted from her property for seven weeks.

The complaint is about the landlord’s response to the resident’s compensation claim about leaks which resulted in a decant.

The complaint is about the landlord’s response to the resident’s reports of repairs relating to her shed.

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from a neighbour.

The complaint is about the landlord’s handling of the resident’s: Request for a refund of the service charges and details of the costs. The landlord’s management of the resident’s rent account. The Ombudsman has also considered the landlord’s complaint handling …

The complaint is about the landlord’s: Decision not to add the resident’s two children as members of the household on the tenancy. Response to a report of mice in the property.

The complaint is about: The landlord’s handling of the resident’s reports concerning the condition of the kitchen at her property. The landlord’s response to the resident’s request for the kitchen to be replaced.