Housing Ombudsman Decisions

The complaint is about: The landlord’s response to the resident’s report of not having an allocated parking space. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s reports about: overcrowding; damp and mould; the replacement of her kitchen; pest infestations. The complaint is also about the landlord’s complaints handling.

The complaint is about the landlord’s response to the resident’s request for: Adaptations to the property. Removal of garden debris.

The complaint is about the landlord’s response to the resident’s reports about: The major works at her property. Her decant from the property whilst works progressed.

The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by a neighbour. The landlord’s decision to issue the resident with a tenancy warning.

The complaint is about: The landlord’s response to the resident’s concerns that a sensitive let was not enforced. The landlord’s response to the resident’s reports of noise nuisance.

The complaint is about the landlord’s response to the resident’s request to have a pressure pump/electric shower installed at the property.

The complaint is about the landlord’s response to the resident’s concerns regarding the boundary hedge at the property.

The complaint is about the landlord’s response to the resident’s concerns about the lift being out of service.

The complaint is about: The landlord’s handling of the replacement of the resident’s windows and the amount of compensation offered to the resident in recognition of the delay. The landlord’s complaints handling.

This complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) from several neighbouring properties; The landlord’s complaint handling.

The complaint is about the landlord's response to the resident’s concerns about the lift breaking down in the block of flats where he lives.

The complaint is about the landlord’s response to the resident’s reports of a pest infestation (sewer flies) in his property.

The complaint is about the landlord’s handling of the resident’s reports about excessive noise from the boiler.

This compliant is about: The landlord’s tailored policy for visits to the property; The landlord’s agent not wearing a face mask during a repair; The landlord’s response to the resident’s reports of a marked window and curtains at the property; …

The complaint is about the tone and content of the landlord’s warning letter to the resident, and an associated email.

The complaint is about the landlord’s handling of the resident’s request for her toilet seat to be replaced by it.

Complaint is about the landlord’s decision to recharge the resident for proposed works to a shed roof.

This complaint is about: The resident’s request to be rehoused; The landlord’s response to the resident’s concerns about the condition of the property.

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance by a neighbour.

The complaint is about the landlord’s handling of repairs to the resident’s bedroom window and balcony door due to leaks

The complaint concerns how the landlord handled repairs to the ceilings in the property.

The complaint is about the landlord’s response to the resident’s request for it to reimburse the cost of a private contractor the resident hired to repair a faulty aerial.

The complaint is about the landlord’s handling of the resident’s reports of mould in her toilet bowl.

The complaint was about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) including the request for a management move. T he landlord’s decision to send the resident a warning letter. The landlord’s complaint handling.

The complaint concerns: Historical reports made by the resident of subsidence in the property. Repair work done to the property once it became vacant.

The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request for priority banding for rehousing.

The complaint is about the landlord’s response to the resident’s reports of it being at fault in relation to a collapsed ceiling .

The resident’s complaint is about the landlord’s handling of the aftermath of an accident at the property- in particular the landlord’s communication with the resident and its handling of access to the property and possible damage.

The complaint is about the information provided to the resident concerning a repair which was charged to the resident.

The complaint concerns: The landlord’s handling of the resident’s reports of the return of damp and mould in the property. Delays replacing the front door. How the landlord responded to the resident’s pest reports.

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance.

The complaint is about: The landlord’s handling of repairs to the garden path at the property. The landlord’s handling of repairs to the property’s stairs and floorboards. The landlord’s complaints handling.

The complaint is about the landlord’s decision to recharge the resident for rectifying a blockage in her kitchen sink.

The complaint is about the landlord’s response to the resident’s observations and queries, following the landlord’s Notices of Intention to enter into a Qualifying Long Term Agreement (‘QLTA’) for the Building Insurance Policy.

The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in his property. The landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s request for it to plaster a room at her property.

The Complaint is about the landlord’s handling of repairs to the resident’s WC and consequent interruption to his water supply.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her neighbour.

The complaint is about the landlord’s response to the resident’s: reports of domestic violence; request for alternative accommodation.

The complaint is regarding the landlord’s: Handling of the resident’s transfer application and application for medical priority on its housing register. Response to the resident’s repair reports, including damage caused by a leak, damp and mould and a pest infestation. …

The resident’s complaint is about the landlord’s handling of the resident’s reports of noise related Anti Social Behaviour (“ASB”).

This complaint is about the landlord’s handling of the resident’s ground maintenance concerns.

The complaint is about the landlord’s handling of the resident’s complaint concerning: a damaged wall and an electrical inspection.

The complaint is about: The landlord’s response to reports of asbestos in the property. The landlord’s handling of the associated complaint.

The complaint is about: The landlord’s response to the resident’s reports of financial errors in its service charge calculations in the period 2017-2020. The landlord’s response to the resident’s reports of inadequate works by the grounds maintenance contractor in 2020-2021 …

The complaint is about the landlord’s handling of: A pest infestation at the resident’s property. Repairs to the resident’s property. Its response to the resident’s concerns about paying council tax on two properties and reimbursement of costs. The resident’s reports …

The complaint is about the landlord’s response to the resident’s reports that her gas boiler was unsafe and its decision to not replace the boiler.

The resident’s complaint is about the landlord’s decision to install a hard standing area for parking alongside a neighbouring property.

The complaint is about the landlord’s response to the resident’s reports of a fault with the heating system in her property, resulting in her being over charged.