Housing Ombudsman Decisions

This complaint is about the landlord’s handling of: the resident’s request for compensation following the flooding of her property, and. related repairs to the resident’s property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

The complaint concerns: The landlord’s decision not to compensate the resident for plastering work she carried out in the property. The associated formal complaint.

The complaint is about the landlord’s handling of: Reports of leaks into the resident’s property. The associated complaint.

This complaint is about: The condition of the property when it was let to the resident. The landlord’s response to concerns about a neighbouring resident having access to CCTV equipment. The landlord’s communication and complaint handling.

The complaint is about the landlord’s response to the resident’s queries regarding: Her request for it to provide a double oven in the property. The landlord installing some kitchen units which did not match the existing units. The length of …

The complaint is about: the landlord's response to the resident’s request for it to remove the asbestos from his meter cupboard. the landlord’s response to the resident’s request for it to install an electric isolation switch in his property.

The complaint concerns: The landlord’s decision not to replace the bathroom and the kitchen in the resident’s property. The associated formal complaint into this matter.

The complaint is about: The landlord’s handling of the resident’s reports of a faulty intercom system and concerns about the procedure for visitor’s access to his property The landlord's complaint handling

The complaint is about the landlord’s handling of several outstanding repairs to the property, including leaks from the bathroom and kitchen.

The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property.

The complaint is about the landlord's handling of the resident's concerns about the neighbour’s use of the parking spaces outside their property.

The complaint is about: The landlord’s handling of repairs for water ingress at the resident's property. The landlord’s response to the resident’s concerns about the responsibility for the waste pipe that services the property. The landlord’s handling of the associated …

The complaint is about: The landlord’s communication with the leaseholder about its insurance cover. The landlord’s response to the leaseholder’s request that he be reimbursed by the landlord for loss of rental income and the cost of re-installation of the …

The complaint is about the landlord: Failing to advise the resident that he was signing a tenancy agreement. Failing to inform the resident of anti-social behaviour at the property.

The complaint is about: The landlord’s handling of a shared ownership purchase, including the advertisement of the property on the landlord’s resale website. The level of communication and information provided by the landlord on payments and costs if the property …

The complaint is about the landlord’s handling of the resident’s reports that the white goods in their property were faulty when he moved in.

The complaint is about the landlord’s response to the resident about: damage to carpet at the property. its complaint handling.

The complaint is about the landlord’s decision not to grant permission for the resident to keep his dog at the property.

The complaint is about the landlord’s response to the resident’s request to reclassify her property from a three-bedroom to a two-bedroom property.

The complaint is about the landlord's response to the resident's request to cut back trees in the back garden of the resident’s property.

The complaint is about the landlord’s response to the resident’s request for heating to be installed in the porch of his property.

The complaint is about: The landlord’s handling of the resident’s reports of blocked drains outside her property. The landlord’s complaints handling.

The complaint is about the landlord’s response to the resident’s concerns about bedbugs in the property.

The complaint is about: The landlord’s decision to remove the communal porch doors to the resident’s property. its associated complaint handling.

The complaint is about: The landlord’s response to the resident’s request to reinstate the driveway at the property. The landlord’s response to the resident’s report of a dispute about the boundary line between the resident’s property and a neighbour’s property.

The complaint is about the landlord’s handling of the resident’s: Request for the balcony at the property to be painted. Reports of mould around the seal of the bath and hand basin. Request for a bedroom window to be replaced …

The complaint is about the landlord’s: handling of the resident’s reports of anti-social behaviour (ASB); handling of the resident’s request to be moved to a suitable property.

The complaint is about the landlord’s handling of: The valuation of the resident’s property. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of banging pipe noises and electrical issues within the property.

The complaint is about the landlord’s handling of the resident’s dissatisfaction with the time taken to address structural cracks to her property.

The complaint concerns how the landlord handled the resident’s reports of strong odours coming into her property from the property below and the landlord’s decision to decline her request to be temporarily rehoused.

The complaint is about: The delays in the rewiring of the resident’s property The landlord’s decision to not renew the resident’s bathroom

The complaint is about the landlord’s handling of the resident’s property transfer application.

The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB), particularly noise nuisance from the adjacent property. Handling of the resident’s complaint.

The resident’s complaint is about the landlord's handling of repairs to the kitchen taps of the property and her complaint about the conduct of the contractor undertaking the repair.

The complaint is about: The landlord's response to the resident's reports about ongoing noise nuisance. The landlord’s decision to not allow the resident to move until they have lived in their property for 12 months.

The complaint is about the landlord’s handling of: The applicant’s application to purchase a shared ownership property. The applicant’s complaint.

The complaint is about the landlord’s decision not to allow the resident to continue living in the property upon succeeding the tenancy.

The complaint is about the landlord’s response to reports that the resident did not receive information relating to asbestos within the property at his sign up, and the level of compensation offered by the landlord.

The complaint is about the landlord’s: response to the resident’s request to remove a tree outside her property; complaints handling.

The complaint is about: The landlord’s response to the resident’s request for an increase in her disturbance payment and reimbursement of decorating costs. The condition of the property when it was let to the resident and outstanding repairs.

The complaint is about the landlord’s decision not to permit the resident to keep a pet dog in the property.

The complaint is about: The landlord’s handling of the resident’s request for trees on council owned land to the side of the property to be pruned. The landlord’s handling of the resident’s request for trees on privately owned land to …

The complaint is about the landlord’s handling of: The level and standard of cleaning services at the resident’s property, including his requests for information about this. The increase in and reasonableness of the service charges. The resident’s complaint.

This complaint is about the landlord’s handling of: the priority awarded to the resident’s transfer application. the repairs to the resident’s property following the leak into the lounge; the related complaint.

The resident has complained about the following: The landlord’s handling of works to resolve the ventilation, drainage, and access issues at the property. Damage to the resident’s belongings. The contractor’s behaviour.

The complaint is about the landlord’s response to the resident’s reports of defects with his new build property.

The resident has complained about: the length of time scaffolding was in place at her property; the landlord’s communication with her regarding cyclical maintenance work; and the landlord’s handling of the complaint.

The complaint is about the landlord’s response to the resident’s request to install a wood burning stove within the property.

The complaint is about the landlord’s: Handling of the resident’s reports of a leak from the property above. Response to the resident’s request for reimbursement of the insurance excess charge and for it to rectify the damage to her property.