Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s transfer application.

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request for a management transfer. Associated complaint.

The complaint is about the landlord’s management of, and charge for, communal heating.

The complaint is about the landlord’s handling of: The resident’s personal information. This includes the associated complaint handling. Reports of antisocial behaviour (ASB).

This complaint is about the landlord’s: Handling of repairs to the stairs in the resident’s property. Response to reports of damaged asbestos. Response to the resident’s request for reimbursement for damaged belongings.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord’s handling of a freezer being unplugged and food being affected.

The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB) by the resident relating to dog noise. Reports of ASB by a neighbour towards the resident. The related complaint.

The complaint is about the landlord’s handling of the residents’ request to assign her tenancy to her son.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord's handling of the resident’s: Report of staff conduct, inappropriate behaviour and language by a technician that attended the property. Formal complaint.

The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The associated complaint.

The complaint is about:

The complaint is about the landlord’s handling of the resident’s requests for: An inspection of the property. A management transfer.

The complaint is about the landlord’s handling of the resident's: Request for a managed housing transfer. Reports of noise nuisance.

The complaint is about the landlord’s handling of the resident’s request for redecoration following the landlord’s kitchen repair.

The complaint is about: The landlord’s handling of the resident’s rehousing application. The landlord’s response to the resident’s reports of: Damp and mould in her property. A sewage smell entering the property. The Ombudsman has also investigated the landlord’s complaints …

The complaint is about the landlord’s handling of:

The complaint is about the landlord’s handling of: Reports of noise nuisance. Request for improved soundproofing.

The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) relating to noise and leaks. Repairs to the resident’s property following leaks and reports of damp and mould. The resident’s request for a management transfer.

The complaint is about the landlord’s handling of: A valuation following a Right to Acquire application. The information it provided on its fees. The associated complaint.

The complaint is about the landlord’s handling of anti-social behaviour (ASB) reports.

The complaint is about the landlord’s response to: the resident’s reports of ASB and odours affecting the property. the resident’s request for assistance with moving to a new property.

The complaint is about: The landlord’s response to the resident’s reports of defective drainage in the resident’s garden. The landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of outstanding and poor-quality repairs.

The complaint is about the landlord’s handling of: The resident’s reports of a sewage flood into the property, the associated remedial work and the payments offered to the resident. The arrangements for the temporary rehousing of the family. The associated …

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour by her neighbour.

The complaint is about how the landlord handled the resident’s : Mutual exchange. Reports of damp, mould and outstanding repairs. Complaint.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by his neighbour.

The complaint is about the landlord’s response to the resident’s request to sublet the property.

The complaint is about the landlord’s: Response to the resident’s reports of a water leak from the property’s loft. Handling of repairs to the property’s windows. Response to the resident’s reports of damp and mould in the property. Complaint handling.

The complaint is about the landlord’s: handling of the resident’s arrears. handling of the resident’s rechargeable repairs . response to reports of damp and mould. response to reports of poor staff conduct. response to reports of property damage.

The complaint is about the landlord’s: Response to the resident’s request for a reasonable adjustment. Response to the resident's reports of door repairs at the property. Handling of the residents reports of a faulty smoke alarm at the property. Response …

The complaint is about the landlord’s handling of: Repairs to the shower. The associated formal complaint.

The complaint is about the landlord’s response to the resident’s concerns about replacement items provided after damage during a decant .

The complaint is about the resident’s report of repairs to the heating system and the associated charge.

The complaint is about how the landlord handled the resident’s reports of: A bat infestation in the loft of the property. Water damaged plasterboard across the gable end of the house from July 2022 to January 2023. Repairs of the …

The complaint it about the landlord’s handling of the resident’s concerns about cavity wall insulation.

The complaint is about the landlord’s response to the resident’s: Reports of flies and odour in the property, including associated repairs. Reports of damp and mould. Request for additional electrical sockets. Concerns about council tax payments. Dissatisfaction with being allocated …

The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. A leak from a neighbouring property. Discrimination by a member of staff.

The complaint is about the landlord's handling of the resident's reports of a leak and remedial works. The Ombudsman has also considered the landlord’s complaint handling.

This complaint is about the landlord’s handling of the resident’s reports of: Leaks within the property. Damp and mould within the property.

The complaint is about: The landlord’s handling of the resident’s reports of repairs to his property. The landlord’s response to the resident’s reports of excessive heating costs at the property. The landlord’s handling of the resident’s request to move.

The complaint is about the landlord’s response to requests to install a fence in the resident’s garden .

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about being recharged for a bathroom sink. Reports of damp and mould.

The complaint is about the landlord’s response to the resident’s reports that her kitchen extractor was not working effectively.

The complaint is about: The landlord’s response to the resident’s concerns about the administration of her rent account and the calculation of her monthly direct debit. The landlord’s handling of the associated complaints.

The complaint is about the landlord’s handling of: Concerns raised about staff conduct. The associated complaint.

The complaint is about the landlord’s response to the resident about: A pest infestation. Works being done to the flat below without notice. His concerns that problems with the property cause him health issues.