Housing Ombudsman Decisions

The complaint is about the landlord’s response to the resident’s report of blocked drainage at her property.

The complaint is about the landlord’s handling of the resident’s concerns about her storage heaters.

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbour.

The complaint is about the landlord’s handling of the resident’s request for adaptations at his property.

The complaint concerns the condition of the property when the resident moved in, following a mutual exchange.

The complaint is about the landlord’s handling of the resident’s request to be transferred. The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about: The landlord's response to the resident’s request for his kitchen to be re-designed. The landlord’s handling of works to the resident’s garden. The conduct of a member of the landlord’s staff.

This complaint is about the landlord’s response to the resident’s queries about his electricity service charge.

REPORT COMPLAINT 202112082 Wandsworth Council 17 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]

The complaint is regarding: The landlord’s response to the resident’s reports of noise nuisance and antisocial behaviour (ASB). The landlord’s decision to decline the resident’s request for a management transfer.

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from her neighbour, including: parking outside her property; noise nuisance; blocking the shared pathway to her garden; her subsequent request for a privacy fence; keeping …

The complaint is about:

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).

The complaint is about the landlord’s handling of repairs to the resident’s balcony door and windows.

The complaint is about the landlord’s decision to reschedule the resident’s kitchen renewal.

REPORT COMPLAINT 202108167 Camden Council 4 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]

The complaint is about: The landlord’s response to the resident’s reports about the windows at the property. The landlord’s complaint handling.

This complaint is about the landlord’s handling of the resident’s anti-social behaviour reports.

The complaint is about the landlord's decision not to reimburse the resident for the cost of a shower seat he purchased for his home.

The resident complaint is about the landlord’s handling of reports of anti social behaviour (“ASB”) by a neighbour and its approach to his use of CCTV.

The complaint is about the landlord’s response to: The resident’s reports of damp and mould in her property. The associated complaint.

This complaint is about the landlord’s response to the resident’s concerns about: The caretaker attending his block on 2 March and 22 July 2021. Information published in its estate newsletter of December 2020. The landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s concerns about: disrepair issues at her property; the conduct of its surveyors; its decision to include her on its ‘Officer Safety Register’ (OSR).

The complaint is about the landlord’s response to the resident’s request to extend or reconfigure the kitchen in her property.

The complaint concerns how the landlord handled the resident’s reports of noise nuisance and antisocial behaviour (ASB from a neighbour.

The complaint is about the landlord’s response to the resident’s reports about the windows at the property.

The complaint is about the landlord’s administration of the resident’s rent account.

The complaint is about the landlord’s decision to issue a Notice of Seeking Possession Order (NOSP) following its contact with the resident to arrange a gas inspection.

The complaint is about the landlord’s handling of the residents reports of antisocial behaviour (ASB).

The complaint is about the landlord’s response to the resident’s application for disability adaptations to his property.

The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s decision not to compensate the resident for the cost of erecting a fence.

REPORT COMPLAINT 202000830 North Tyneside Council 28 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The complaint is about the landlord’s handling of the resident’s noise reports.

The complaint is about the landlord’s handling of: A pest control appointment. The resident’s installation of CCTV at her property. Its’ staff member’s conduct regarding a parking dispute.

The complaint is about the landlord’s decision to charge rent for the property up until August 2020.

This complaint is about the landlord's decision to refuse the resident’s request for a stairlift in her property.

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by a neighbour.

The resident’s complaint is about the landlord’s response to her reports of noise transference from another property.

The complaint is about the landlord’s handling of the resident’s concerns regarding grounds maintenance.

The complaint is about the landlord's handling of the resident's reports of an increase in energy bills following repairs to the heating system carried out by the landlord’s contractor.

The complaint is about the landlord’s handling of the resident’s reports of badgers in her garden.

The complaint is about the landlord’s decision to apply the resident’s reimbursement to her rent account, rather than making a direct payment to her.

REPORT COMPLAINT 202101194 Leeds City Council 10 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The complaint is about the landlord's response to: repairs to the care-line pull cord system in the resident’s property. the resident's request to opt out of paying towards this system.

The complaint is about the landlord’s response to the resident about: The decision to replace the flue system on the communal boiler system instead of installing individual boilers. The handling of the Section 20 consultation process.

The complaint is about: The landlord’s decision to force entry for a gas safety inspection at the resident’s property. The landlord’s handling of the resident’s reports of a gas leak.

REPORT COMPLAINT 202014692 Newham Council 28 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]

The complaint is about the landlord’s response to the resident’s reports of: Water ingress in the loft at the property. The landlord’s complaints handling.

The complaint is about the landlord’s handling of the resident’s report of a leak in his property.

The resident’s complaint is about the landlord’s response to her reports of anti-social behaviour (“ASB”) by her neighbour.