Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s reports of ongoing damp and mould in their property.

The complaint is about the landlord’s handling of: The resident’s reports regarding a rat infestation in her property and the associated repairs. The associated complaint and communications.

The complaint is about the landlord’s response to the resident’s reports about: Flooring in the property. A tree in the garden of the property. The shower at the property.

The complaint is about the landlord’s decision to remove trees from a garden area outside the resident’s property.

The complaint is about the landlord's: Response to the resident’s concerns about the emergency lighting in her property. Response to the resident’s request for compensation.

The resident’s complaint is about the landlord's management of gas safety issues arising from the boiler at the property.

The complaint is about the landlord’s response to the resident’s request for its debris removal recharge to her after she left her former property to be withdrawn.

The resident complains about the condition of the property upon assignment by mutual exchange. This resident has also complaint about the landlord’s subsequent handling of repairs.

The resident’s complaint is about the landlord's handling of external redecoration works to the property. The landlord’s complaint handling has also been considered.

The complaint is about the landlord’s response to asbestos being identified at the resident’s property.

The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property.

The complaint is about the landlord’s handling of the resident’s request for succession to the tenancy at the property.

The complaint concerns how the landlord handled the replacement of a communal fence outside the resident’s property.

The complaint is about the landlord’s handling of the resident’s reports of bed bugs at the property.

The complaint is about the landlord’s handling of the resident’s concerns about the energy efficiency of the property and her request for insulation.

The complaint is about the landlord’s response to the resident’s request for: Adaptations to the property. Removal of garden debris.

The complaint is about the landlord’s response to the resident’s: reports of issues with her boiler and a mouse infestation; concerns about its staff member’s conduct, in particular the advice provided on the condition of her property.

The complaint is about the landlord’s handling of the resident’s request to succeed the tenancy of the property.

The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour and noise nuisance from a neighbour. Repair to a leak in the resident’s property. This service has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of pests in the property.

The complaint is about the landlord’s response to the resident’s reports about: The major works at her property. Her decant from the property whilst works progressed.

The complaint is about: The landlord’s handling of repairs needed at the property. The landlord’s handling of the resident’s request for a transfer to a suitable property. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s property move.

The complaint is about the landlord’s handling of the allocation process for the property, particularly staff conduct, room dimensions, and its advice on refusal of an offer of a property.

The landlord’s response to the resident’s: Reports of the condition of the property on letting. Reports of repairs to the resident’s property, including missed appointments. Request for communication through her advocate. Reports about staff conduct. Reports of discrimination. Reports of …

The complaint is about the landlord’s response to the resident’s request to have a pressure pump/electric shower installed at the property.

The complaint is about the landlord’s response to the resident’s concerns about the quality of the carpet in the property.

The complaint is about the landlord’s handling of damp and mould in the property including the resident’s reports of damage to personal items. The resident has also complained about: the handling of her request for a transfer on medical grounds. …

The complaint is about: The landlord’s response to the resident’s reports that the pipework in her bathroom had been installed incorrectly. The resident’s concern that the property was mis-sold Various repair issues including redecoration of communal areas, gas safety and …

The complaint concerns the landlord’s decision to decline to undertake a sound proofing test in the resident’s property.

The resident complains about the landlord’s handling of: reports of a pest infestation; reports of damp and mould; reports of ASB, and; The condition/replacement of windows and doors in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s concerns regarding the boundary hedge at the property.

The complaint is about: The landlord’s response to the resident’s request to be transferred to another property. The landlord’s handling of the resident’s request for adaptations. The landlord’s response to the resident’s request for mobility scooter storage. The landlord’s complaint …

The resident’s complaint is about the landlord’s: communication with him using hard copy correspondence; approach to property management of the estate; and employees’ interactions with him.

The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour. The resident’s reports of repairs in the property. The associated complaint.

The complaint is about: The landlord’s finding that the back boiler and gas fire were unsafe following the annual gas safety check. The landlord’s request to replace the boiler and heating system in the property.

The complaint is about the landlord’s: response to a request to install a driveway to the front of the resident’s property; response to a request for a fence in the resident’s back garden; complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of: A pest infestation in her property. Boiler repairs.

The complaint is about the landlord’s handling of boiler repairs in the resident’s property since May 2020 and his request for compensation.

The complaint concerns how the landlord handled reports of damp and mould in the property and its decision not to offer compensation for damage caused to the resident’s personal items .

The complaint is about the landlord’s response to the resident’s reports of a pest infestation (sewer flies) in his property.

This compliant is about: The landlord’s tailored policy for visits to the property; The landlord’s agent not wearing a face mask during a repair; The landlord’s response to the resident’s reports of a marked window and curtains at the property; …

The complaint concerns: The landlord visiting the resident without making a prior appointment. Whether a landlord staff member wore the appropriate PPE when entering the property.

The complaint is about the landlord’s response to the resident’s compensation request in respect to structural works, for which she was decanted from her property for seven weeks.

The complaint concerns how the landlord allocated the parking bays for the resident’s property.

This complaint is about: The resident’s request to be rehoused; The landlord’s response to the resident’s concerns about the condition of the property.

The complaint is about landlord's response to the resident’s request: to run a business from her property; for the landlord to waive its fees for the sale of the property.

This complaint is about how the landlord responded to the resident’s concerns about the roofing works to her building, including: The removal of asbestos roof tiles and damage to potentially asbestos containing materials in her ceiling. Her request that the …

The resident complains about the level of redress offered by the landlord in relation to a fly infestation in his property.

The complaint is about the landlord's handling of repairs to the external rendering of the resident’s property.