Housing Ombudsman Decisions

The complaint is about the landlord’s handling of: A defect and replacement of the resident’s bath and bathroom tiles. The complaint. The landlord’s policy says it will acknowledge a complaint at stage 1 and 2 of its process within 5 …

The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damaged flooring, damp, and mould in the property. Associated formal complaint.

The complaint is about the landlord’s handling of the resident’s requests for it to: replace the front and back doors. upgrade the heating system.

This complaint is about the landlord’s decision to remove personal items from communal areas and its handling of the matter.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord’s handling of the resident’s request that it install a battery to the solar panels at his property.

The complaint is about the landlord’s response to the resident’s request for a fence.

The complaint is about the landlord’s handling of the resident’s: Reports of staff conduct. Reports of anti-social behaviour (ASB). Associated complaint.

The complaint is about the landlord's handling of a repair to the resident’s paving stones and patio.

The complaint is about the landlord’s goodwill payment offer for the resident’s complaint about being stuck in a lift.

The complaint is about the landlord’s response to the resident’s: Rent account queries Reports of damp and mould

The complaint is about the landlord’s response about the resident’s antisocial behaviour (ASB) reports.

The complaint is about the landlord’s response to: The resident’s antisocial behaviour (ASB) reports. The resident’s repairs reports. The resident’s reports about a pest infestation and communal areas. The resident’s request to be rehoused.

The complaint is about the landlord’s response to the resident’s report of damp in his property.

The complaint is about: The landlord’s choice-based letting portal. The resident’s tenancy start date. Staff conduct.

The complaint is about the landlord’s: Response to the resident’s reports of a leak. Handling of the formal complaint.

The complaint is about the landlord’s handling of the resident’s query about the size of his property in 2023.

The complaint is about the resident’s concerns about the landlord’s handling of his rent account.

REPORT COMPLAINT 202314858 Lambeth Council 29 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s allocation of a property which the resident did not believe was safe, and its response when she moved out.

REPORT COMPLAINT 202326472 Yorkshire Housing Limited 25 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is about the landlord’s responses to the resident’s complaint about: His concerns with the new communal heating system. The quality of the new windows installed during the refurbishment of the building.

The complaint is about the landlord’s handling of the resident’s: Concern that a recording device was installed in his bathroom without his notice. Associated formal complaint and the level of compensation offered.

The resident’s complaint is about the landlord’s handling of her report of Anti Social Behaviour (ASB).

The complaint is about the landlord’s response to the resident’s: Request for compensation for damage to her belongings caused by damp and mould. Associated complaint.

The complaint is about the landlord’s handling of flooring repairs.

The complaint is about the landlord's: Response to the resident’s reports of a leak causing damp and mould at the property. Complaint handling.

The complaint is about the landlord's handling of: The delays in its out of hours telephone number being answered. The associated complaint.

The complaint is about the landlord’s handling of the resident’s request for trees to be cut back.

The complaint is about the landlord’s handling of concerns about the neighbour’s camera doorbell.

The complaint is about the landlord's response to the resident’s reports that the shower was not working when the property was let.

The landlord’s response to the resident’s report of a fire alarm setting off.

The complaint is about the landlord’s handling of the resident’s reports of a radiator not heating properly.

The complaint is about the landlord’s handling of the resident’s queries concerning the accuracy of an Energy Performance Certificate (EPC) assessment carried out to the property.

The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of: Anti-social behaviour (ASB). Excessive noise transference from the property above.

The complaint is about the landlord’s handling of: The resident’s reports of a leak and damp and mould. The resident’s reports of antisocial behaviour (ASB). The associated complaint.

The complaint is about the landlord’s response to the resident’s reports of: poor staff conduct anti-social behaviour (ASB)

The complaint is about the landlord’s handling of the resident’s reports of bedbugs in the property.

The complaint is about the landlord’s handling of reports that the resident’s windows had not been cleaned for 2 years.

This complaint is about the landlord’s handling of: The resident’s repair requests relating to the doors, heating system and toilets in the property. The resident’s request for a move on medical grounds. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports that the bins are not being placed in the correct area and the area is not being properly maintained. We have also investigated the landlord’s complaint handling.

This complaint is about the landlord’s handling of the resident’s concerns about the car parking facilities on his estate.

The complaint is about the landlord’s handling of the resident’s reports that the previous landlord had given her consent to install a driveway.

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord's response to the resident's request for a refund of costs incurred when moving out of her previous property following anti-social behaviour.

The complaint is about the landlord’s handling of the resident’s request for replacement flooring.

The complaint is about the landlord's handling of the termination of the tenancy, which resulted in rent arrears under the former tenancy. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord's handling of: Damp and mould. The resident’s request for further loft insulation. Damaged tiles and skirting board in the toilet. Blown windows. A trip hazard between the lounge and the kitchen. The resident’s request …

The complaint is about: The managing agent’s handling of the resident’s initial enquiry about subletting the property. The resident’s report that the council discouraged him from applying for the right to buy the property. The managing agent’s handling of the …