Housing Ombudsman Decisions

The complaint is about the landlord’s response to the resident’s report of a broken fence.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about: The landlord's response to the resident's request for a refund of his service charge. The landlord's response to the resident’s report of faulty lighting in the communal areas of his block. The landlord's complaint handling.

The complaint is about the landlord’s: Handling of the major works at the property. Calculation of the disruption payment offered to the resident in relation to his temporary move.

The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the garden. Associated formal complaint.

The complaint is about the landlord’s handling of the resident’s concerns regarding: Gas safety checks at the property. Payment of court fees in relation to an injunction for gas safety checks. The landlord’s mergers from 2016. The amount of rent …

The complaint is about the landlord’s response to the resident’s request for concrete in the garden to be re-laid.

The resident’s complaint is about the landlord’s decision to warn him about what it considered to be unreasonable behaviour from him during a phone call.

The complaint is about the landlord’s response to the resident’s concerns about the security and facilities provided at his retirement village.

The complaint is about the landlord’s response to the resident’s: Report of a water leak under the kitchen sink. Request to replace flooring in the kitchen.

The complaint is about the landlord’s handling of the resident’s concerns about: His requests for a detailed breakdown of service charges. Charges for the replacement of a warden call system. Communal ground maintenance. Maintenance issues. Parking arrangements for residents.

The complaint is about the landlord’s response to the resident’s reports of pests within the property.

The complaint is about the landlord’s handling of: The resident’s reports that the landlord’s actions resulted in a Data Protection Act (DPA) breach. The resident’s concerns about the landlord’s administration of their rental account.

The complaint is about the landlord’s handling of: The resident’s reports of the neighbours feeding the birds. Measures to prevent birds sitting on the resident’s roof, causing excrement and damage. Delays in providing a copy of an Environmental Health report.

The complaint is about the landlord’s handling of the resident’s concerns about staff conduct during a telephone call.

The complaint is about the landlord’s: Decision to issue a notice of seeking possession (NOSP). Handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of odours.

The complaint is about the landlord’s response to the resident’s request to retain her CCTV security system.

The complaint is about the landlord's handling of: Repairs to the door entry system during and after a power cut. Concerns about fire safety and whether the landlord provided a service in return for the fire safety service charge.

The complaint is about: The landlord’s handling of the resident’s request to have their name removed from a tenancy. The resident’s priority for social housing.

This complaint is about the landlord’s handling of a gas leak at the property.

The complaint is about how the landlord responded to the resident’s report about interference with his gas meter. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Concerns about the concierge not providing visitor access to the carpark. Associated formal complaint.

The complaint is about the landlord’s response to: the resident’s reports of repairs in the property. the resident’s request for adaptations to be made to the property.

The complaint is about: The landlord’s response to the resident’s report that the communal door lock had been changed to one with a latch, which had led to residents latching the door open. The landlord’s handling of the associated complaints.

The resident’s complaint is about the landlord’s response to: The resident’s reports of noise nuisance from her neighbour (“N”). The resident’s request for a move. In 2022, the resident had made a number of reports about noise from her neighbour. …

The complaint is about the landlord’s: Decision to demolish the resident’s block of flats. Handling of the resident’s concerns relating to the property’s energy performance certificate (EPC). Response to the resident’s report of poor staff conduct. Handling of the resident’s …

The complaint is about: The landlord’s response to the resident’s request for cyclical decoration works. The landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of antisocial behaviour (ASB) reports made against the resident.

The complaint is about the landlord’s: response to the resident’s reports about: antisocial behaviour (ASB); repair issues following a leak; complaints handling.

The complaint is about the landlord’s handling of: Strong cooking odours from the resident’s neighbour’s property. Smoking in the communal parts of the building.

The complaint is about the landlord’s response to the resident’s request for compensation for: Additional heating costs due to a lack of insulation to the top bedroom. Potential health and safety risks due to a lack of fire-stopping. The reported …

The resident’s complaint is about the landlord’s handling of: Reports of repairs needed to the communal drainage. Requests for reimbursement of costs.

The complaint is about the landlord providing incorrect information about the length of the lease of the resident’s property.

The complaint is about the landlord’s response to the resident’s enquiries about the estimated service charges for the period 2023 to 2024. This Service has also considered the landlord’s handling of the complaint.

The complaint is about the landlord's handling of the resident's request to: Unblock drain and gutters. Maintain and clean the roof. Replace an outside light at the property. Install a back gate. Maintain an alleyway directly behind his property.

The complaint is about the landlord’s handling of the resident’s: Pursuance of monies due to him under a court order. Concerns about a standing order on the rent account.

The complaint is about: The landlord’s response to reports of leaks, damp, and mould. The landlord’s response to reports of pests in the property.

The complaint is about the landlord’s: handling of renovation works to the property. response to reports of damp and mould in the property.

The complaint is about the landlord’s decision to charge the resident rent for a new tenancy during the period the property was uninhabitable although: Adaptations were not complete. It had no hot water or gas supply or gas safety certificate.

The complaint is about the landlord’s: Handling of repairs to the loft area following a roof leak. Decision not to repair or replace the worn roofing felt.

The complaint is about the landlord’s handling of reports of: damp and mould following the completion of repairs. an overflowing rain pipe. The Ombudsman has also looked at the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Associated formal complaint.

The complaint is about:

The complaint is about the landlord’s handling of: the disconnection of the gas supply to the property. a warrant to complete a planned electrical safety inspection and resulting damage to the property. repairs to the boiler and fencing at the …

The complaint is about: The increase in service charges for the heating. The landlord’s response to the resident’s request to control the level of heating in her property and to be proportionately billed for specific usage.

The resident’s complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour. (ASB) The landlord’s handling of the resident’s request for a management transfer.

The complaint is about the landlord’s handling of the resident’s reports about an ongoing rat infestation.

The complaint is about the landlord’s handling of the resident’s reports about an ongoing rat infestation.

The complaint is about the landlord’s response to the applicant’s concerns about its handling of its sales process. This Service has also considered the landlord’s handling of the complaint.