Housing Ombudsman Decisions

The complaint is about the landlord’s response to the resident’s reports that two of her bicycles had been stolen from a communal bicycle shed. The complaint is also about the landlord’s response to the resident’s reports regarding: ongoing antisocial behaviour …

The resident complains about: The landlord’s response to his reports of damp and mould in his property from 2017 to 2019, a complaint about which was escalated through the landlord’s complaint procedure in 2019. The landlord’s response to his reports …

The complaint is about the landlord’s response to the resident’s reports: that there were outstanding works that should have been completed during the void period prior to her moving in; that the landlord’s staff did not handle her concerns appropriately; …

This complaint is about: The landlord’s response to the resident’s request for reimbursement of plumbing costs and repairs to damage following a toilet leak. The landlord’s handling of the resident’s reports of damp and mould in the communal area of …

The complaint is about the landlord’s handling of: Repair work to the resident’s property following a water leak in January 2020. The resident’s reports of a pest infestation in her property.

The complaint concerns how the landlord handled the resident’s reports of fumes from the heating flue in the property below.

The leaseholder complains about the landlord’s response to his concerns about a staff member.

The complaint is regarding: The landlord’s administration of the resident’s service charge and rent account. The reasonableness and level of the resident’s service charges.

The complaint is about the landlord’s response to the resident’s complaint about its handling of her property transfer.

The complaint is about the landlord’s handling of antisocial behaviour (ASB).

The complaint is about the landlord’s handling of the resident’s complaint about a leak in her home and her request for compensation for the damage it caused.

The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB) from his neighbour. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s concerns regarding: contractors attending during the COVID-19 pandemic. the level of contact from its contractors. Her personal information being shared.

This complaint is about the landlord’s handling of: the resident’s reports of mould in the property; the resident’s reports of anti-social behaviour (ASB); the resident’s request for a property transfer; a notice to quit it issued to the resident.

The complaint concerns the landlord’s handling of:

This complaint is about the landlord's response to the resident’s reports of Anti-social behaviour (ASB) and his request for a management transfer.

The resident has complaint about the landlord’s handling of a pigeon infestation and related works to his roof.

The complaint is about the landlord’s response to the resident’s reports that the property is too cold – due to the location and operation of the Auto Opening Vent (AOV) system.

The complaint is about the landlord's response to the resident’s concerns regarding the condition of the property’s back door and the landlord’s handling of the associated formal complaint.

The complaint refers to: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour. The landlord’s handling of the associated complaint.

The complaint is about: The local authority’s decision to allocate the property to the resident and the conduct of the Allocations Officer. The landlord’s response to the resident’s concerns regarding the safety of the electrical, water, drainage, and heating systems. …

The complaint is about the landlord’s response to the resident’s reports of overcrowding and difficulties experienced with the bidding process.

The complaint is about: The landlord’s response to the resident’s reports of staff conduct during a telephone call in May 2020. The landlord’s response to the resident’s reports of staff conduct during an inspection on 13 January 2021. The landlord’s …

The complaint is about the landlord’s response to the resident’s reports about damp, mould and repairs issues and her request to be rehoused.

The complaint is about the landlord’s response to the resident’s reports of noise from a neighbour.

The resident complains about the landlord’s response to her reports of repairs required at the property.

The complaint is about: The landlord’s response to the resident’s report of an aerial being installed without her knowledge. The landlord’s response to the resident’s reports of staff conduct. The landlord’s handling of the installation of a shower and floor …

The resident has complained about the landlord’s handling of requests that it carry out work to remedy various faults found when he moved into his shared ownership property in November 2019. The resident has complained about the landlord’s handling of …

The complaint is about the landlord’s: Response to the resident’s concerns regarding the administration of service charges. Response to the resident’s concerns regarding the Neighbourhood Officer. Complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and her request for a management transfer for this and for medical reasons.

REPORT COMPLAINT 202015054 Sanctuary Housing Association 3 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The complaint is about: The landlord’s response to the resident’s request for it to replaster her property. The landlord’s handling complaint handling.

The complaint is about the landlord’s response to the resident’s reports about: handling of a boiler installation, moving a carbon monoxide detector, replacement of a rusty radiator, bathroom wall cracks, replacement of a towel handle, and replacement of a vacuum …

The complaint is about the landlord’s: Handling of the resident’s request for the data it held about him. Response to the resident’s concerns about the heating system in his home. Response to the resident’s concerns about the conduct of the …

The complaint concerns how the landlord handled the resident’s:

REPORT COMPLAINT 202106023 Clarion Housing Association Limited 16 August 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint concerns how the landlord handled repairs to fix water leaks in the property.

REPORT COMPLAINT 202103455 Sanctuary Housing Association 1 August 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s response to the resident’s request that it install a gate to the resident’s shared garden.

The complaint is regarding the landlord’s handling of the lettings process for the complainant’s former tenancy.

The complaint concerns the landlord’s decision to decline the resident’s applications to purchase the property under the Preserved Right to Buy (PRTB) and Right to Acquire (RTA) schemes.

The complaint is about the landlord’s handling of the resident’s reports of no heating or hot water.

REPORT COMPLAINT 202004901 Clarion Housing Association Limited 14 July 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint concerns how the landlord responded to the resident’s reports of antisocial behaviour (ASB).

The complaint is about: The landlord’s response to the resident’s reports of ASB. The landlord’s response to the resident’s requests for a copy of her tenancy agreement. The landlord’s handling of the resident’s complaint.

This complaint is about: The landlord’s response to the resident’s reports of water ingress in her lounge in 2018. The landlord’s refusal to consider the resident’s complaint of 4 April 2020 about the level of compensation it had offered in …

The complaint refers to: The landlord’s handling of a reported leak into the resident’s property. The level of compensation offered by the landlord following the leak.

The complaint refers to: The landlord’s handling of the resident’s reports of antisocial behaviour and noise nuisance.

The complaint is about the landlord’s response to the resident’s reports of mould in her property.

The complaint refers to the resident’s concerns about: The landlord’s decision to fund days out for its tenants. Fire alarm testing at the property. Staff conduct and professionalism.