Housing Ombudsman Decisions

REPORT COMPLAINT 202006770 Harlow District Council 21 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The complaint is about the landlord’s response to the resident’s request for repairs to her shed, and her subsequent complaint.

The complaint is about: the landlord’s refusal of the resident’s mutual exchange application and; the landlord’s response to the resident’s reports about repairs/adaptations to the property.

The complaint is about the landlord’s handling of concerns raised by the resident regarding changes made to its sheltered housing services.

The complaint is about the landlord’s response to: Repairs to communal lighting. The payment of service charge for electricity.

The complaint is about the landlord’s initial decision to refuse to remove a tree from the rear garden of the property.

The complaint is about the landlord’s handling of the disposal of items in the resident’s property following her death.

The complaint concerns the landlord's response to reports of: rubbish being left in communal areas and fly tipping. a mice infestation in the block.

The complaint is about: The landlord’s response to the residents’ concerns about the service charge and service delivery. The service charge payable under the tenancy agreement. The landlord’s response to repairs.

The resident complains about the landlord’s handling of his reports about the conduct of a member of staff.

The complaint is about: The resident’s concerns that the landlord breached its housing allocations scheme. The landlord’s decision not to offer the resident a permanent move while repairs were taking place.

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his upstairs neighbour.

The complaint concerns; The landlord’s handling of antisocial behaviour reports (ASB). How the landlord has handled the resident’s concerns regarding the service charges.

The resident’s complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The quality of the landlord’s communication.

The complaint is about the landlord’s response to the resident’s reports about non-residents causing anti-social behaviour (ASB) in communal areas of the building and lighting fires.

The complaint is about the landlord’s response to the resident’s reports of flooding to his property.

The complaint is about the landlord’s response to the resident’s reports of noise nuisance from neighbouring properties, particularly with regards to the sound transference between the party wall and the landlords’ refusal to perform acoustic tests and take remedial action.

The complaint is about the landlord’s response to the resident about: Repairs reports. The property condition and level of checks when he moved in via mutual exchange. Health and safety concerns. The property’s lack of modernisation. His request to move.

The complaint was about the landlord’s responses to the resident’s reports in relation to the following: Repairs to the kitchen floor. The resident’s concerns in relation to asbestos in her property The resident’s request for a post-works inspection to her …

The complaint is about: How the landlord handled the resident’s concerns regarding the condition of the property when it was first let. How the landlord handled the resident’s reports of outstanding repairs. How the landlord handled the resident’s request for …

The complaint is about the landlord’s administration of the resident’s rent account, in relation to the amount charged for water rates.

The landlord's handling of antisocial behaviour (ASB) reports (noise nuisance). The landlord's response to reports that the neighbour breached Covid-19 restrictions.

The complaint is about the landlord’s decision that the resident would have to downsize following succession to the property.

The complaint is about: The landlord’s handling of an anti-social behaviour (ASB) report made against the resident.

The complaint concerns: How the landlord responded to the resident’s reports of being exposed to asbestos as a result of damaged flooring. The effect on her and her family’s health due to the exposure. The advice given by the landlord …

The complaint is about the landlord’s handling of the resident’s reports about the quality of plastering in the property.

The complaint is about the landlord’s response to the resident’s reports and queries about major works to his property, block and estate.

The complaints are about: The landlord’s response to concerns about: the heating system within the property. the ventilation system within the property. The landlord’s response to the resident’s queries about the heating system charges. The landlord’s assessment of the resident’s …

The complaint is regarding the landlord’s decision to remove a fence erected by the resident.

The complaint is about the landlord’s response to the resident’s report of mould in the property, and his request to replace kitchen units.

The complaint is about: The landlord’s handling of repairs to the front garden wall . The landlord’s handling of reports of anti-social behaviour.

The complaint is about the landlord’s: Handling of the resident’s reports of noise nuisance coming from his upstairs neighbour. Handling of the resident’s leak reports coming from the property above.

The complaint is about the landlord’s response to the resident’s request for it to refurbish her kitchen.

The complaint is about the landlord’s response to the resident’s: reports regarding mould at her property; request for her priority banding on the social housing register to be increased; request for a management move.

The resident complains about the level of compensation offered by the landlord for delays in repairs to damaged flooring, and to the heating system.

The landlord’s handling of repairs to the resident’s boiler. The landlord’s response to the resident’s request for an alternative contractor.

The complaint is about Is about: the landlord's handling of reports of damp to the property. the priority awarded to the resident’s request to be re-housed.

The landlord’s handling of the resident’s reports concerning anti-social behaviour, including noise nuisance and drug activity.

The complaint is about: The condition of the property at the time of letting and the landlord’s response to the resident’s subsequent request for repairs to the property. The resident’s concerns that the landlord did not take her disability into …

REPORT COMPLAINT 202107784 Sandwell Metropolitan Borough Council 8 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s response to the resident’s report of a water leak into her property.

This complaint is about the landlord’s handling of the resident’s reports that his property was uninhabitable due to chemical contamination.

The landlord’s response to the resident’s assertion that contractors advised him to use both heating switches, which resulted in additional charges.

REPORT COMPLAINT 202106370 Welwyn Hatfield Borough Council 30 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s handling of antisocial behaviour (ASB) at the resident’s former property.

The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord’s response to the resident’s reports of various ASB-related issues involving his neighbours.

The complaint is about:

The complaint is about: The condition of the property when it was let. The landlord’s response to concerns about outstanding repairs at the property.

The complaint concerns: How the landlord handled the resident’s reports of antisocial behaviour (ASB). The information given to the resident relating to rent arears in relation to her request for rehousing. The landlord’s allocation of the resident’s banding for rehousing.