Housing Ombudsman Decisions

The complaint is about the landlord’s response to the resident’s: reports of disrepair issues, including (but not limited to): a rodent infestation; a blocked drain; lighting in kitchen and bathroom; request for a property transfer.

The complaint concerns how the landlord handled repairs to the ceilings in the property.

The complaint is about the landlord’s: Decision not to add the resident’s two children as members of the household on the tenancy. Response to a report of mice in the property.

The complaint is about the landlord's handling of: The resident's application to buy her home via the right to buy (RTB) scheme. The resident’s reports of electrical repairs in the property. The resident’s reports of damp and mould in the …

The complaint is about the landlord’s response to the resident’s reports about: Repairs in the property. Communal maintenance. Communal parking. Communal antisocial behaviour (‘ASB’).

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his upstairs neighbours’ property.

The complaint concerns: Historical reports made by the resident of subsidence in the property. Repair work done to the property once it became vacant.

The complaint is about: The landlord’s handling of the resident’s reports concerning the condition of the kitchen at her property. The landlord’s response to the resident’s request for the kitchen to be replaced.

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his neighbour’s property.

The complaint is about the landlord’s decision not to install soundproofing in the resident’s property.

The complaint refers to the landlord’s handling of: The resident’s reports of noise nuisance from a nursery beneath his property. Repairs to a broken washing machine.

The complaint is about the landlord’s handling of the resident’s reports concerning damp and mould in her property.

The complaint is about: The landlord’s handling of the resident’s reports of leaks in her property The landlord’s response to her reports of damage to her burglar alarm

The resident complains about: Not being offered carpets/flooring when they moved into the property. The landlord’s handling of repairs to the bath. Differences in the rent amount. The landlord declining to pay the £7 'Homeswapper' fee. A lack of soundproofing, …

The complaint is about the landlord’s handling of the resident’s report of cigarette smoke entering her home from a neighbouring property via the communal area.

The complaint is about the length of time that the landlord took to restore power to the resident’s property and its response to his request for compensation for this.

The complaint is about the landlord’s handling of the resident’s reports of water ingress, damp and mould in the property.

The resident’s complaint is about the landlord’s handling of the aftermath of an accident at the property- in particular the landlord’s communication with the resident and its handling of access to the property and possible damage.

The complaint concerns: The landlord’s handling of the resident’s reports of the return of damp and mould in the property. Delays replacing the front door. How the landlord responded to the resident’s pest reports.

The complaint is about: The landlord’s handling of repairs to the garden path at the property. The landlord’s handling of repairs to the property’s stairs and floorboards. The landlord’s complaints handling.

The complaint is regarding the landlord’s response to the resident’s reports of damp and mould in her property.

The complaint concerns how the landlord handled the resident’s reports of a leak into his property.

The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in his property. The landlord’s complaint handling.

The complaint is regarding: The condition of the property when it was let. The landlord’s response to the resident’s reports of a collapsed ceiling. The landlord’s handling of repairs at the property. The resident’s management transfer.

The complaint is about the landlord’s response to the resident’s request for it to plaster a room at her property.

The complaint concerns the landlord's handling of the resident's reports of a reoccurring leak from the property above.

The complaint is about the landlord’s decision not to pave over the grass area in front of the resident’s property.

The complaint is regarding the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) and noise transference from her neighbour’s property. Concerns over noise transference between properties. Transfer application.

The complaint concerns how the landlord handled repairs following a ceiling in the property collapsing.

The complaint is about: The condition of the property when it was let, including health and safety issues raised by the resident. The landlord’s handling of the resident's concerns about discrimination in relation to her race and culture.

The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by a neighbour. The cleanliness of the resident’s new property when let and the support offered by the landlord regarding this.

The complaint is about: The landlord’s response to reports of asbestos in the property. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of: A pest infestation at the resident’s property. Repairs to the resident’s property. Its response to the resident’s concerns about paying council tax on two properties and reimbursement of costs. The resident’s reports …

The resident’s complaint is about the landlord’s decision to install a hard standing area for parking alongside a neighbouring property.

The complaint is about the landlord’s response to the resident’s reports of a fault with the heating system in her property, resulting in her being over charged.

The complaint is about the landlord’s response to the resident’s report of blocked drainage at her property.

The complaint is about the landlord’s handling of the resident’s request for adaptations at his property.

The complaint concerns the condition of the property when the resident moved in, following a mutual exchange.

The complaint is about the landlord’s handling of the resident’s request to be transferred. The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour in the property. The Ombudsman has also considered the landlord’s complaint handling.

The resident’s complaint is about the following: How the landlord handled the resident’s reports of anti-social behaviour from the neighbour above. How the landlord has handled the resident’s requests for security improvements to be made to the property to deter …

The complaint is about the landlord’s handling of the residents reports of Anti-Social Behaviour (ASB) and inadequate sound insulation at his property.

The complaint is about the landlord’s response to the resident’s: Reports of damp and mould at her property. Request to be moved to another property.

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from her neighbour, including: parking outside her property; noise nuisance; blocking the shared pathway to her garden; her subsequent request for a privacy fence; keeping …

The complaint is about the landlord’s response to the residents reports of cigarette smoke from the flat above entering her property.

The complaint is about: The information provided by the landlord about the property and the tenancy type during the tenancy offer process in 2019. The landlord sending the resident details about another tenant during the stage one complaint response. The …

The complaint is about the landlord’s response to the resident’s reports about his attempts to purchase the property.

The complaint is about the landlord’s handling of the resident’s report about the conduct of a contractor that attended her property.

The complaint is about the landlord’s replacement of lighting in the area around the resident’s property and the effect this has had on him.

The complaint is about the landlord’s handling of the resident’s request for a bath to be installed at his property.

The complaint is about: The landlord's response to the resident’s concerns regarding fire safety at the pro p erty and how this impacted on the sale of their property . The landlord’s response to the resident’s request for a refund …