Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s report of cracked ceilings in her property and the associated compensation awarded.

This complaint is about the landlord’s handling of the resident’s request for repairs to a communal fire door.

The complaint is about the landlord’s handling of its decision to remove wall mounted air fresheners from communal areas in the property, and its refusal to reinstate them.

The complaint is about: The landlord’s handling of the resident’s request to move to a new property. The landlord handling of reports about staff conduct.

The complaint is about the landlord’s handling of the resident’s reports of: An unsatisfactory kitchen. Poor drainage in the garden. The lack of a tap in the garden.

The complaint is about the landlord’s: Handling of a leak from the resident’s radiator. Decision not to replace the resident’s carpet. Complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of noise disturbance.

The complaint is about the landlord’s response to the resident regarding: Her queries and concerns about major works, including refuse, parking and health and safety issues. The consultation before the major works started. A non-functioning kitchen. The temporary toilet facilities. …

The complaint is about the landlord’s handling of the resident’s concerns about the condition of the rear garden.

The complaint is about the landlord’s decision to refuse permission to install a driveway.

The complaint is about the landlord’s handling of the resident’s request to purchase her property using the Right To Buy scheme.

The complaint is about how the landlord handled the resident's reports of drug use and noise nuisance.

The complaint is about the landlord’s response to reports of antisocial behaviour.

The complaint is about: The landlord’s handling of reports of toxic fumes in the property. The landlord’s handling of the resident’s request for a property transfer.

The complaint is about the landlord’s response to the resident’s reports of: Communal drainage issues Damp and mould.

The resident’s complaint is about the landlord’s decision in response to his request for a replacement of the front door, which the resident considered amounted to discrimination.

The complaint is about the landlord’s handling of the resident’s: Request to be contacted by phone. Anti-social behaviour (ASB) case. Request to install a partition wall. Associated complaint.

The complaint is about the landlord’s response to the resident’s reports about anti social behaviour (ASB) from neighbours.

The complaint is about the landlord’s: response to the resident’s: reports about repair issues in her property, including damp and mould; concerns about harassment; complaints handling.

The complaint is about the landlord’s: response to the resident’s request for external wall insulation (EWI). complaint handling.

The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Decision to remove a padlock on a communal gate.

The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports.

The complaint is about the landlord’s response to the resident’s reports of toxic fumes in the property.

The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB). the resident’s reports of inconsiderate parking. the associated complaint.

This complaint is about the landlord’s handling of the resident’s reports of pests in the loft of the property.

The complaint is about: The landlord’s handling of the resident’s request to be rehoused. The landlord’s handling of repairs (including water leaks, issues with electrics, and pests). The landlord’s handling of reports of damp and mould.

The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) including harassment from his neighbour and the housing officer’s conduct. The landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of repairs. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s consultation with the resident relating to: A change in service delivery partner. Cyclical external painting works.

The complaint is about the landlord’s handling of the resident’s shared ownership property sale during a period that she reported domestic abuse.

The complaint is about the landlord’s handling of the resident’s request for a housing transfer.

The complaint is about: the landlord’s handling of the resident’s reports that he was harassed by his neighbour. the landlord’s handling of the resident’s concerns about staff conduct and a lack of safeguarding provision. the landlord’s handling of the resident’s …

The complaint is about the landlord’s response to the resident’s concerns regarding: The landlord’s decision to replace the windows as part of major works. The reasonableness and level of the window replacement cost payable through the service charge.

The complaint is about the landlord’s response to the resident’s concerns about the conduct of its member of staff.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.

The complaint is about the landlord’s handling of the resident’s report of: A flea infestation. Damp and mould.

The complaint is about the landlord’s handling of anti-social behaviour reports.

This complaint is about the landlord’s handling of the resident’s report of water coming up from the toilet and the bath. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of various repairs to the property.

The complaint is about: The support put in place for the resident whilst fire safety works were being carried out in the property. The landlord’s consideration of the resident’s vulnerabilities when arranging fire safety works in the property.

The complaint is about the landlord’s handling of: The decant process, including the offer of alternative permanent accommodation and its offer of compensation. The resident’s associated formal complaint.

The complaint is about the landlord’s handling of the resident's reports about grounds maintenance and an associated service charge refund.

The complaint is about the landlord’s handling of the resident’s: concerns about the block refurbishment project, and associated communications; concerns about his decant; reports of garage area parking issues; concerns regarding its contractor’s disclosure barring service (DBS) checks; associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB) from her neighbour.

The complaint is about the landlord’s handling of the resident’s mutual exchange and the associated issues regarding the condition on the property following the exchange.

The complaint is about the landlords handling of: The residents report of damp and mould in the property. The residents report of outstanding repairs to the bathroom.

The complaint is about the landlord’s handling of the resident’s rent account, including arrears.

The complaint is about the landlord’s handling of the resident’s request for replacement internal doors.

The complaint is about the landlord’s handling of the resident’s reports of garden overgrowth from a rear adjoining property.