Housing Ombudsman Decisions

The resident has complained about the landlord's investigation of and response to his: reports of being disturbed by impact noise from the flat above because of uncovered wooden or laminate flooring. reports about his neighbour's threatening behaviour and barking dogs.

The complaint is about the landlord’s response to the resident’s concerns about hazardous items being left in communal areas.

The complaint is about the landlord’s handling of the resident’s concerns about the heating system in the property.

The complaint is about the landlord’s response to: The resident’s report in relation to her upstairs toilet. The resident’s request for compensation for reported damage to her rugs. The resident’s report of a damp kitchen floor.

The complaint is about: The landlord's response to the resident’s reports in relation to his water cylinder and other repairs and the resident’s request for compensation. The landlord’s complaint handling (including the resident's report of a breach of his confidentiality …

The complaint concerns how the landlord handled: A water leak into the property reported by the resident in April 2019. A water leak into the property reported by the resident in August 2020. The formal complaint into these matters.

The complaint is about the landlord’s handling of the resident’s reports of a rodent infestation.

The complaint is about the landlord’s response to the resident’s request for compensation for damage to her laptop computer following electrical work in the property.

The complaint is about the landlord’s response to the resident’s request for repairs to the windows and kitchen flooring at her property.

The complaint is about: The level and reasonableness of service charges for the financial year 2019/20. The landlord’s response to the resident’s concerns regarding service charges for the financial year 2019/20. The landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of noise nuisance from her neighbour.

The complaint is about: the landlord’s decision not to allow a mutual exchange until the resident undertook a tree removal. the landlord’s decision not to reimburse the cost of the tree removal.

The complaint is about the landlord’s response to: The resident’s reports of an infestation of bed bugs. The resident’s request for compensation.

The complaint concerns the landlord’s decision not to renew the resident’s kitchen.

The complaint is about the landlord’s response to the resident's request for a reduction in rent due to the removal of a garage within the boundary of his property.

The complaint is about the landlord’s: handling of the leaseholder’s reports of a leak into the ceiling of her storage area. response to the leaseholder’s request for repairs or compensation to cover the resulting damage to her property.

The complaint is about the landlord’s response to the resident’s reports of: Anti-social behaviour (ASB) at the property. The landlord’s complaint handling.

This complaint is about an email the landlord sent to the resident on 12 May 2020 regarding allegations about her causing noise nuisance. This complaint is also about the landlord’s complaint handling.

The complaint is about: The landlord’s response to the resident’s report of a water leak into his property. The landlord’s handling of the associated complaint.

The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) and request for anti-ASB measures. The landlord’s response to the resident’s reports in relation to the management of communal areas, including cleanliness, mould and the …

The complaint is about the landlord’s response to the resident’s concerns about the installation of a children’s play area outside of his property.

This complaint is about the landlord’s handling of the resident’s reports of overgrown hedges from a neighbouring property.

The complaint is about: The level of compensation offered by the landlord in relation to its handling of roof repairs and water leaking into the resident’s property. The landlord’s investigation into the conduct of a member of its staff. The …

The complaint concerns the landlord’s handling of the resident’s reports of cracks in her home.

The complaint is about the landlord’s response to the resident’s request for the replacement of window vents.

The complaint is about: The landlord’s response to the resident’s reports of damp and mould in her property. The landlord’s handling of the associated complaint.

The complaints are about: the landlord’s response to the resident’s report of an incident involving an operative working at a neighbouring property. the landlord’s response to the resident’s report of an incident involving the operative’s wife at a local school; …

The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s request to be rehoused.

The complaint is about the landlord’s response to the resident's reports about: the condition of the property at the start of his tenancy repairs.

The complaint is about the landlord’s handling of: Structural issues within the property. Drainage issues on the property. Repairs to the resident’s boiler. Repairs to the resident’s kitchen. Repairs to the resident’s door and the landlord’s decision not to raise …

The complaint is about the landlord’s request for the resident to remove the security gate/grill from her front door.

The complaint is about the landlord’s handling of the resident’s reports of blocked toilets.

The complaint is about the landlord’s response to the resident’s reports of: Anti-social behaviour (ASB) at the property. The condition of the neighbour’s trees and vegetation.

The complaint is about the landlord’s response to the resident’s: request for a housing transfer; reports of antisocial behaviour (ASB).

The complaint concerns: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbour. The landlord’s handling of the resident’s request for her housing band to be changed.

The complaint is about the landlord’s response to the resident’s concerns about a lack of lintels at the property, and her request to install these and replace the windows.

The complaint is about the landlord’s response to the resident’s reports of: Mould and damp at the property. The landlord’s complaint handling. A request for rehousing.

The complaint refers to: The landlord’s handling of the resident’s reports of a collapsed ceiling at her property. The landlord’s response to the resident’s request for compensation for items damaged by the ceiling collapse and loss of earnings to attend …

The complaint is about the landlord’s response to the applicant’s request to be added to his parent’s tenancy agreement. The complaint is about the applicant’s housing applications to the local authority’s housing register.

The complaint concerns how the landlord handled reports of: noise and vibration from the water pipes in the resident’s property. noise and vibration from the water pipes in the property historically.

The complaint is about the landlord’s response to the resident’s suggestions in relation to the antisocial behaviour (ASB) he experienced from a neighbour.

The complaint is about the landlord’s response to the resident’s reports of noise nuisance and Anti-Social Behaviour (ASB).

The complaint is about the landlord’s response to the resident’s: reports of a leak and subsequent repair and redecoration works. request for compensation for damage to her property and personal belongings.

The complaint is about the landlord’s handling of the resident’s reports of his neighbour’s barking dog.

The complaint is about the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB), namely, the use of cannabis by her neighbours.

REPORT COMPLAINT 202012337 Birmingham City Council 15 July 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s: Original decision to restrict the resident’s access to a single point of contact. Decision in December 2020 to retain the single point of contact. Handling of a communal repair.

The complaint is about: the level of compensation offered to the resident further to his reports of water ingress, damp and mould. the landlord’s response to the resident’s complaint about the “One-Stop-Shop.”

The complaint is about the landlord’s decision not to compensate the resident for damage to the flooring and walls, caused by a leak at the property. The complaint is also about the landlord’s communication and complaint handling.

The complaint concerns the landlord’s response to the resident’s reports of noise emanating from the water tanks in their building.