Housing Ombudsman Decisions

The complaint is about: The landlord’s response to the resident’s reports about the windows at the property. The landlord’s complaint handling.

This complaint is about: The resident’s liability to pay for some of her service charges. A legal charge against the resident’s property. The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbours. The landlord’s response to …

The complaint concerns the landlord’s response to: The resident’s reports of a water leak from the property above. The associated formal complaint.

The complaint is regarding the landlord’s response to the resident’s reports of excessive heat in the property due to a faulty radiator.

The complaint is about the landlord’s response to: The resident’s reports of damp and mould in her property. The associated complaint.

The complaint is about the landlord's handling of the resident's requests for rehousing, handling of complaints of antisocial behaviour (ASB) by and about the resident and that the landlord would not allow him to keep a pet at the property.

The complaint is about the landlord’s response to the resident’s concerns about: disrepair issues at her property; the conduct of its surveyors; its decision to include her on its ‘Officer Safety Register’ (OSR).

The complaint is about the landlord’s response to the resident’s request to extend or reconfigure the kitchen in her property.

The complaint concerns how the landlord handled the resident’s reports about the condition of the bathroom and kitchen in the property.

The complaint concerns: How the landlord responded to the resident’s request to replace a fence. Delays in replacing the windows in the property as part of a planned maintenance programme.

The complaint is about the landlord’s decision to re-charge the resident for having taken off and disposed of the internal doors at the property.

The complaint is about the landlord’s handling of: The resident’s management transfer. The resident’s requests for adaptations to the property.

The complaint is about the landlord’s response to the resident’s reports about the windows at the property.

The complaint is about the landlord’s response to the resident’s: report that a leak under her kitchen had resulted in damage to her property and an unpleasant smell throughout her property; request to be transferred to a more suitable property.

The complaint is about the landlord’s response to the resident’s application for disability adaptations to his property.

The complaint is about the landlord’s response to the resident’s request to keep a dog in the property.

The complaint is about the landlord’s handling of: A pest control appointment. The resident’s installation of CCTV at her property. Its’ staff member’s conduct regarding a parking dispute.

The complaint is about the landlord’s decision to charge rent for the property up until August 2020.

This complaint is about the landlord's decision to refuse the resident’s request for a stairlift in her property.

The complaint is about the landlord’s response to the resident’s reports about his attempts to purchase the property.

The resident has complained about: Complaint One: the resident’s complaint is about the landlord’s handling of rent arrears; Complaint Two: the resident’s complaint is about the landlord stating that he was abusive in a telephone call; and Complaint Three: the …

The resident’s complaint is about the landlord’s response to her reports of noise transference from another property.

The complaint is about the landlord’s response to the notice period and date of notice used by the landlord when the residednt left the property.

The complaint is about the landlord's response to: repairs to the care-line pull cord system in the resident’s property. the resident's request to opt out of paying towards this system.

The complaint is about the landlord's response to the resident's report of flies and bad odour from her neighbour’s property.

The complaint is about: The landlord’s decision to force entry for a gas safety inspection at the resident’s property. The landlord’s handling of the resident’s reports of a gas leak.

The complaint is about the landlord’s response to the resident’s request: for soundproofing insulation at the property. to be transferred to an alternative property under a management move. The resident has also complained about the measures used by the landlord …

The complaint is about the landlord’s handling of water damage in the resident’s property.

The complaint concerns: The landlord’s handling of the resident’s transfer application and request for priority banding on medical grounds. The landlord’s handling of an internal transfer. The landlord’s response to concerns about fire safety at the property. The landlord’s response …

The complaint is about the landlord’s response to the resident’s reports of: Water ingress in the loft at the property. The landlord’s complaints handling.

The complaint is about the landlord’s: Handling of a heating upgrade and loft insulation in the resident’s property. Decision not to contribute towards the resident’s energy bills.

The complaint is about the landlord’s response to the resident’s reports of: A pest infestation following the death of her upstairs neighbour. The resident’s upstairs neighbour having pets in their property, violating the tenancy agreement. The resident’s upstairs neighbour damaging …

The complaint is about the landlord’s handling of the resident’s report of a leak in his property.

The complaint is about: The landlord’s response to the resident’s concerns about the communal window cleaning at the property. The level of service charge increase. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s reports of: Broken lift and intercom at the property and the amount of compensation offered. Handling of rent arrears. Adding her husband as an occupant to the tenancy agreement. The …

The complaint is about: The landlord’s handling of the kitchen and bathroom upgrades; The condition of the property when the resident moved in; and The landlord’s actions in response to reports of mould in the property.

The complaint is about the landlord’s response to the resident’s report of a leak at the property.

The complaint is about: the landlord’s refusal of the resident’s mutual exchange application and; the landlord’s response to the resident’s reports about repairs/adaptations to the property.

This complaint is about: The level of redress the landlord offered in respect of its acknowledged delays and failures whilst handling a loss of hot water to the property, the resident’s transfer of ownership and her subsequent complaint; The landlord’s …

The complaint is about the landlord’s response to the resident’s reports about the condition of the property.

The complaint is about the landlord’s response to the resident’s reports of a broken window within the property during its defect period.

This complaint is about how the landlord handled a dispute regarding parking on the hardstanding in front of the resident’s property.

The complaint is about the landlord’s initial decision to refuse to remove a tree from the rear garden of the property.

The resident’s complaint is about the landlord’s response to her request for compensation for personal belongings that were damaged by a water leak and for the period during which she was unable to live in the property.

The complaint is about: The landlord’s decision to not remove the laminate flooring cover in the kitchen prior to the resident moving in. The landlord’s response to the resident’s reports of water damage to the laminate flooring in the kitchen …

The complaint is about the landlord’s handling of the disposal of items in the resident’s property following her death.

The complaint concerns the landlord’s response to: The applicant’s request to succeed the tenancy. The applicant’s reports of poor staff conduct. The time given to collect possessions from the property.

The complaint is about the landlord’s response to the resident’s reports of a leak from a neighbouring property and compensation for damaged goods and decorations.

The complaint is about: The standard of the landlord’s repairs and redecorating work following a leak into the resident’s property. The landlord’s handling of and response to the resident’s reports that his property’s toilet does not flush and drain properly.

The complaint refers to the landlord’s handling of the resident’s reports of: noise nuisance from a community centre beneath her property. pest issues and repairs to her property.