Housing Ombudsman Decisions

Decision Case ID 202503271 Decision type Jurisdiction Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Secure Tenancy Date 20 January 2026 Background The resident moved into the landlord’s property in November 2022. […]

Decision Case ID 202334895 Decision type Jurisdiction Landlord Midland Heart Limited Landlord type Housing Association Occupancy Secure Tenancy Date 12 December 2025 Background The resident reported a leak into the property on 3 July […]

Decision Case ID 202400727 Decision type Jurisdiction Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 8 December 2025 Background The resident has occupied the property since 2017. Prior to her […]

Decision Case ID 202519544 Decision type Jurisdiction Landlord Bolton at Home Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 December 2025 Background The resident raised multiple reports about electrical safety in the property. […]

Decision Case ID 202507105 Decision type Jurisdiction Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO Occupancy Temporary Occupancy Agreement Date 27 November 2025 Background The resident moved into the property […]

Decision Case ID 202334721 Decision type Jurisdiction Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident moved to the property in 2021. As part of […]

The complaint is about the landlord’s handling of its resident’s request to retrieve personal belongings from her late sister’s property.

The complaint is about the landlord’s handling of the resident’s reports of leaks and repairs to the property.

The complaint is about the landlord’s handling of the resident’s reports of: damp and mould. a pest infestation. the void condition of the property. outstanding repairs in the property including a leak, flooring and ceiling. heat retention in the property …

The complaint is about: The resident’s access to his vehicle being restricted by the landlord. The landlord attempting to conduct electrical safety checks at the property.

The complaint is about the landlord’s handling of the resident’s reports of damp, mould and leaks at the property.

This complaint is about estate management charges for the resident’s property, and the member landlord’s communication about those charges.

The complaint is about: The information provided by the landlord to the resident when they purchased their independent living accommodation about its provision of care services and whether this amounted to mis selling. The landlords decision to end its care …

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.

The complaint is about Winchester City Council’s (the council’s) handling of: Repairs to a property provided as temporary accommodation while the resident was homeless. The eviction process from this temporary accommodation. A decision not to offer a property.

The complaint is about the landlord’s handling of: A leak at the resident’s property and the associated repairs. A pest issue.

The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.

The complaint is about: The landlord's handling of reports of damp and mould. The landlord's handling of repairs to the property. The landlord's decision to seek possession of the property. The landlord's handling of reports of damage to and/or loss …

The complaint is about the landlord’s handling of repairs in the resident’s property.

The complaint is about the landlord’s handling of: Damp and mould in the resident’s property. A leak in the resident’s property.

The complaint is about the landlord’s handling of repairs in the property.

The complaint is about the landlord’s handling of a rodent infestation affecting the resident’s property.

The complaint is about the landlord’s handling of the resident’s report of flooding from the property above and the subsequent damage.

The complaint is about the landlord’s response to the resident’s concerns about: The safety of the building. Its offer to buy back the property.

The complaint is about the landlord’s handling of the sale of a shared ownership property after the death of the resident.

This complaint is about the landlord’s: Handling of outstanding repairs in the property. Staff conduct.

The complaint is about the landlord’s handling of the resident’s: concerns regarding the condition of his property at sign up; reports of a leak, damp, and mould.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s: Response to the resident’s reports of leaks, damp and mould. Handling of various estate management issues. Handling of various property related issues. Response to the resident’s recent concerns about rubbish on a roof.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the resident’s property.

The complaint is about the landlord’s handling of repairs to the property.

This complaint is about the landlord’s handling of the resident’s: Reports of outstanding repairs in the property. Report of silica dust within the property. Concerns about the workmanship of previously completed repairs within the property.

The complaint is about the landlord’s: Handling of the resident’s reports of a leak in the property and damp and mould. Staff conduct.

The complaint is about the landlord’s handling of floods at the property in 2022.

The complaint is about the landlord’s response to the resident’s request to remain in a decant property.

The complaint is about the landlord’s handling of the resident’s reports of water ingress in the property.

The complaint is about repairs to the roof and gutters, pest control, and the resident’s request for reimbursement of costs for works undertaken at the property.

The complaint is about the landlord’s handling of the resident’s request for repairs to the gutters at the property.

The complaint is about: The level of compensation paid by the landlord in recognition of damage to personal belongings, and its handling of repairs in the property. The resident’s concerns about arrears on her rent account and her liability to …

The complaint is about the landlord’s refusal to replace the front door of the property.

The complaint is about the landlord’s handling of various repairs, including a roof leak, window repairs and the gas supply to the property.

The complaint is about the landlord’s handling of costs associated with the resident’s permanent decant from her property.

This complaint is about the Council’s handling of disabled adaptations to the resident’s property.

The complaint is about the landlord’s handling of various repairs within the property.

This complaint is about the landlord’s handling of the resident’s reports of a leak into, and the subsequent damage to, his property.

The complaint is about the landlord’s decision to calculate the premium for extending the lease using a property valuation it had obtained rather than one the resident had arranged.

The complaint is about the landlord’s response to the resident’s reports about: antisocial behaviour (ASB); repairs following a leak into her property.

The resident’s complaint is about: The landlord’s decision not to reclassify her property as having two bedrooms rather than three; The landlord’s associated response to her request that it increase the priority banding it had awarded her application for rehousing.

The resident’s complaint is about the landlord’s: Misrepresentation of the property before he purchased it; Increases to his service charge.

The complaint is about the landlord’s response to the resident’s concerns about the ongoing refurbishment works to the property adjoining the resident’s home.