Housing Ombudsman Decisions

The complaint is about the landlord’s decision not to change the resident’s housing transfer band.

The complaint is about the landlord’s response to the resident’s reports about: Historic kitchen works and contractor behaviour Missed appointments Loss of hot water and gas Use of Personal Data Current kitchen condition

The complaint is about the landlord increasing the resident’s service charge.

The complaint concerns the level of compensation offered by the landlord, in response to her request for compensation for the impact of ASB on her health, wellbeing, and life.

REPORT COMPLAINT 202004865 LiveWest Homes Limited 5 February 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman […]

The resident complains that the landlord failed to handle her complaints in accordance with its complaints procedure in that:

REPORT COMPLAINT 202002192 Karbon Homes Limited 29 January 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman […]

The resident complains about the level of tenancy support he has received from his support provider.

REPORT COMPLAINT 202001648 Moat Housing Group Limited 27 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

The resident complains about how the landlord handled her reports of anti-social behaviour by her neighbours, in particular: the landlord’s decision in January 2019 to seek an injunction against one neighbour rather than a possession order; and how the landlord …

The complaint is about:

The complaint is about:

The complaint is about the increase to the service charge for major works following a section 20 consultation process.

The complaint relates to the landlords handling of a heating dis-repair issue.

The resident complains about the level of service charge charged in relation to his property and the reasonableness of the charge.

The complaint concerns: the landlord’s response to reports of water ingress and a lack of electricity supply to the garage; the level of service provided by an operative who attended after hours to investigate the issue.

This complaint is about the landlord’s response to the resident’s concerns about the increase in his service charges, in particular, relating to the charges for the repair costs incurred following a fire within the block.

REPORT COMPLAINT 202007170 Southwark Council 13 January 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman […]

This complaint is about the landlord’s response to the resident’s request for an extension to her lease.

The complaint concerns the resident’s eviction from their former property due to rent arrears, which they state arose due to errors in the administration of their claims for housing benefits, discretionary housing payments and universal credit.

REPORT COMPLAINT 202006808 One Housing Group 11 January 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman […]

REPORT COMPLAINT 202007231 Notting Hill Genesis 24 December 2020 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman […]

The complaint is about the level of service charge for major works.

REPORT COMPLAINT 201806908 Notting Hill Genesis 22 December 2020 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing […]

The complaint concerns whether or not the resident is liable to pay a rent increase.

The complaint concerns whether or not the resident is liable to pay for communal heating for their property

The Resident complained: about the information the landlord provided to this Service in relation to a previous complaint under the reference 201703415. that the landlord accused them of being responsible for the gas leak in their former property.

The complaint is about the level of service charges and service charge increase, as well as the landlord’s communication regarding the service charges, including the amount payable and its response to queries regarding the amount.

The complaint is about the length of time taken by the landlord to identify the source of a leak into the leaseholder’s property, causing damage to the property and a loss of rental income.

The complaint is about the landlord’s response to the Resident’s compensation request for damage to their flooring following a leak.

The complaint is about the Council’s assessment of the residents housing needs.