Housing Ombudsman Decisions

REPORT COMPLAINT 202205716 Clarion Housing Association Limited 4 September 2022 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman […]

The complaint is about the landlord’s handling of the resident’s reports of fumes entering his property.

The complaint is about the landlord’s response to the resident’s reports about: Allegations made about him that led to the discharge of duty to provide temporary accommodation to him; Anti-social behaviour.

The complaint relates to the landlord’s response to concerns raised about the service charges for 2019/2020.

This complaint is about the service charge relating to drainage repairs.

The complaint concerns the landlord’s handling of repairs.

The complaint concerns the resident’s liability for rent following the end of the tenancy.

The complaint concerns the resident’s belief that their former property was unsafe.

The complaint is about the landlord’s handling of repairs to the resident’s boiler.

The complaint concerns damage to the resident’s possessions.

The complaint concerns the resident’s liability to pay service charges for communal spaces.

The complaint concerns information provided by the landlord relating to car parking outside the resident’s property.

The complaint is about the level of rent at the property.

The complaint is about the information provided to the resident about car parking spaces, prior to signing his lease agreement.

The resident brought several issues in their complaint to this Service: The landlord’s handling of reports of antisocial behaviour, harassment, and threatening behaviour. The landlord’s handling of the resident’s mutual exchange request and their request to be rehoused or transferred. …

The complaint concerns whether or not the resident is liable for “water hygiene” service charges.

The complaint concerns the level of rent being charged in relation to the type of tenancy agreement.

The complaint concerns the landlords handling of reports that the resident’s bicycles were stolen, specifically that: The landlord has not provided adequate security for the property and is therefore liable for the resident’s loss. The landlord delayed in providing information …

The complaint concerns the landlords handling of the resident’s request for a refund of service charges.

The complaint is about: The condition of the property when it was let. The landlords handling of the resident’s request for compensation for items damaged in a flood. The number of reported repair issues following the installation of a new …

The complaint is about the resident’s concerns that the landlord disclosed information about them to a neighbour.

This complaint is about the landlord’s handling of the resident’s concerns about the plastering works and his report of damage caused to his property by its contractors.

The complaint is about: The level of service charges and the affordability of those charges. Issues with the correct level of estimated charges and billing in previous years. The cost level for estate services not being fair in comparison to …

The complaint is about the landlord’s handling of the resident’s concerns about the actions of the Residents’ Association.

The complaint is about the landlord’s handling of the resident’s formal complaint about its response to her subject access request.

The complaint is about the landlord’s handling of the sale of the resident’s shared ownership property.

REPORT COMPLAINT 202015742 Clarion Housing Association Limited 11 November 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]

The landlord’s handling of the resident’s reports they were missold their property due to the increase and level of service charges they are liable to pay. The landlord’s response to the resident’s reports that the landlord had violated the section …

The complaint concerns the accuracy of a listing on Devon Homes Choice.

The complaint is about an increase of rent, which the resident believes has been set too high.

The landlord’s administration of the resident’s service charge account. The landlord’s response to the resident’s concerns about the reasonableness and legitimacy of service charges.

The complaint is about the landlord’s handling of concerns the resident raised about the style of bath installed during a bathroom upgrade.

The complaint is about the landlord's management of the resident’s rent account, which resulted in an overpayment at the resident’s previous property.

The complaint is about the landlord’s response to the resident’s request that it refund an advanced rent payment.

The complaint is about the landlord's handling of the residents’ request to change parking bays by varying their lease.

This complaint is about the landlord’s response to the resident’s allegation that a member of its staff assaulted him on 12 April 2018.

The complaint concerns the landlord’s response to the resident’s claim of a breach of data protection.

The complaint is about the landlord’s response to the resident’s request for compensation for an injury.

The complaint is about the level and reasonableness of service charges at the property, including, and in particular, in relation to fire and safety charges and the landlord’s administration of the service charge account overall, including it charging for services …

The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports between 2017 and 2019.

The complaint concerns the level and reasonableness of the service charges.

The resident complains about how the landlord has responded to his reports of structural issues and cracks in the property.

The complaint is about charges in respect of major works, specifically, the landlord’s ability to recover these costs having not set up a sinking fund for such purposes.

REPORT COMPLAINT 202104519 Clarion Housing Association Limited 8 June 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]

The complaint concerns the information about the property provided by the landlord, prior to the residents starting their shared ownership lease.

The complaint is about the landlord’s handling of repairs to the communal lift at the property.

The complaint is about the landlord’s response to the resident’s reports of her neighbours keeping dogs.

The resident complains about: How the landlord handled her request for rehousing on medical grounds, including its communication and the time taken for her to be rehoused. How the landlord responded to her reports that dust from a neighbouring development …

REPORT COMPLAINT 202005579 Clarion Housing Association Limited 6 April 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]

The complaint is about the landlord’s handling of antisocial behaviour (ASB) perpetrated by its residents.