Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 68 of 16,227 decisions matching "borough"
Wigan Metropolitan Borough Council (202014943)
Outside Jurisdiction
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s application to court for an injunction following reports of Anti-Social Behaviour made against the residents. Information the landlord included within the court bundle, which the resident believes was a data breach.
Melton Borough Council (202126131)
Outside Jurisdiction
Complaint: Managing Relations
The complaint concerns the following issue: The council’s categorisation of the resident as an unreasonably persistent and vexatious customer.The council’s decision not to progress the resident’s complaint through its internal complaints process.
Guildford Borough Council (202123338)
Outside Jurisdiction
Complaint: ASB/Abuse/Nuisance
The complaint concerns the landlord’s handling of reports of unacceptable behaviour made against the resident.
London Borough of Redbridge (202116033)
Outside Jurisdiction
Complaint: Managing Relations
The complaint concerns:
Doncaster Metropolitan Borough Council (202010560)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The condition of the former property at the commencement of the tenancy and the landlord's handling of the subsequent repairs. The impact on the resident and her family’s health and wellbeing.
Dudley Metropolitan Borough Council (202102362)
Outside Jurisdiction
Complaint: Moving/Buying/Selling Home
The complaint is about the local authority’s decision not to grant the resident the right to buy.
London Borough of Redbridge (202115867)
Outside Jurisdiction
Complaint: ASB/Abuse/Nuisance
The complaint concerns the resident’s reports of antisocial behaviour.
Royal Borough of Kensington and Chelsea (202015182)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The landlord’s response to damaged caused to the property following a leak.
London Borough of Hackney (202012859)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
REPORT COMPLAINT 202012859 Hackney Council 16 August 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether a […]
Charnwood Borough Council (202017121)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about the Council’s handling of a Right to Buy (RTB) application; including its failure to disclose the Pre-Cast Reinforced Concrete (PRC) construction of the building in the early stage of the RTB process.
Broxtowe Borough Council (201913786)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint concerns the Council’s handling of reports of repair required to the resident’s garage roof.
Swindon Borough Council (202009294)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about the Council disposing of items it was storing for the resident.
Broxtowe Borough Council (202101020)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The resident is unhappy with the Council’s handling of a consultation process when reviewing independent living schemes in the area.
London Borough of Hackney (202010001)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about the level of compensation offered by the landlord’s insurer in relation to the resident’s claim for property damage and loss of rental income following a leak from a neighbouring property.
Gateshead Metropolitan Borough Council (201808064)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint concerns the council’s response to reports of disrepair, a bug infestation, a smell in the property and antisocial behaviour.
Wandsworth Council (202006209)
Outside Jurisdiction
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s proposed decision to install a particular type of sprinkler system in sheltered accommodation in the borough.
Redditch Borough Council (202010803)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The resident is unhappy about delays to the completion of the Right To Buy process caused by a historical boundary error – resulting in extra costs to the resident.
Crawley Borough Council (202003168)
Outside Jurisdiction
Complaint: Financial
This complaint is about: The resident’s liability to pay costs relating to repairs to his porch roof, included in his 2018-2019 service charges. The standard of the works carried out to the resident’s porch roof under a major works programme …