Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s request for a rent reduction due to disrepair at the property.

The complaint is about the housing association’s handling of: Defect repairs to the resident’s property. The associated complaint.

The complaint is about the landlord’s handling of service charges for the property.

The complaint concerns: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of repairs required to resolve a leak in the property.

The complaint is about the landlord’s response to the resident’s concerns about the condition of the property at the start of the tenancy and subsequent repairs.

The complaint is about the landlord’s handling of damp and mould in the resident’s property.

This complaint is about the landlord’s: Handling of repairs at the resident’s property. The level of compensation offered.

This complaint is about: The landlord’s handling of the resident’s reports of disrepair to her property and a temporary decant to carry out the works. The landlord’s claim that the resident is liable for rent on the decant property.

This complaint is about: The condition of the property when the resident started her tenancy. Problems with damp and mould. The landlord’s handling of the resident’s antisocial behaviour reports. The landlord’s handling of general repairs in the resident’s home. The …

The complaint is about the landlord’s handling of reports of leaks, damp, and mould in the property.

The complaint is about the landlord’s response to: The resident’s concerns that the property was unsafe/unsuitable to reside at; Outstanding repairs; A mice infestation; The resident’s concerns about his rent arrears.

The complaint is about the landlord’s handling of the resident’s reports of a leak in her property and subsequent repairs.

The complaint is about the landlord’s handling of: The resident’s rehousing application. Repairs to the resident’s property.

The complaint is about the landlord’s: Handling of the resident’s request to purchase the remaining share of the property. Response to the resident’s concerns regarding a valuation of the property.

The complaint is about the landlord’s: Handling of repairs to the resident’s property (damaged ceilings causing exposure to asbestos, rotten window frames, damp and mould, sink and shower blockages, broken water booster pump and exposed wiring). Handling of boiler repairs …

The complaint is about the response to the resident’s request to install a toilet upstairs in her property.

The complaint is about the landlord’s response to the resident’s reports about: The pest infestation at the property. The landlord’s handling of repairs at the property including the loss of access to rooms and the kitchen due to delays in …

The complaint is about the landlord’s handling of the resident’s reports of asbestos in their former property.

The complaint is about the landlord’s handling of: The resident’s reports that his neighbour removed his fence without permission. The resident’s request that it take steps to confirm the boundary line between his and his neighbour’s property, and relocate the …

The complaint concerns the landlord’s handling of the sale of the resident’s property to another landlord.

The complaint is about the landlord’s: Handling of refurbishment works at the resident’s property. Decision to not cover the resident’s utility costs while in temporary accommodation.

The complaint is about the landlord’s response to repairs to a leasehold property.

The complaint is about the accuracy of the landlord’s advertisement for the property that the resident bid on and subsequently moved into.

The complaint is about: The landlord's handing of repairs to the leaking pipework in the bathroom, which caused damaged to the property. The condition of the new build when the residents’ purchased the property.

The complaint concerns information about the ‘right to buy’ provided by the landlord when the property was let to the resident and their accepting the tenancy understanding that they had the ‘right to buy’ the property.

The complaint is regarding the landlord’s response to the resident’s: Concerns over damaged asbestos in the property. Request for compensation.

The complaint is about the landlord’s handling of the resident’s reports of fumes entering his property.

The complaint is about the landlord’s handling of: complaints about the resident’s wife’s former property. the charges for the resident’s garage. the resident’s Subject Access Request.

This complaint is about the landlord’s handling of kitchen repairs and pest proofing work to the resident’s property.

The complaint is about the condition of the property when it was let to the resident.

The complaint concerns the resident’s belief that their former property was unsafe.

The complaint is about the landlord’s response to the residents request that it gift them their existing property.

The resident is a leaseholder and owns a flat in a purpose built housing scheme. Their complaint concerns the following issues: The accuracy with which the property and scheme was presented during the sales process, and the accuracy of information …

The complaint is about the landlord’s handling of: Repairs and the resident’s insurance claims for costs and damages to their property and contents following a leak.

This complaint is about the level of redress the landlord awarded in respect of multiple delays and failures while handling plumbing repairs at the property, and the resident’s subsequent complaint.

The complaint concerns the landlord’s application of an age limit to parties wishing to purchase the resident’s property, and whether this is applied fairly to all residents of the housing scheme.

The complaint concerns the landlord’s handling of the resident’s reports of: An unauthorised occupant at a neighbouring property Antisocial behaviour

The complaint is about a pest infestation at the leaseholder’s property.

The complaint concerns information provided by the landlord relating to car parking outside the resident’s property.

The complaint concerns the landlord's handling of a reference request for the resident’s housing application for a property with another landlord.

The complaint is about the level of rent at the property.

The complaint concerns the landlord’s response to damages caused to the property following repairs.

The complaint is about the level of rent at the property.

The complaint concerns the accuracy of information provided during the sales process about the specification of the winter garden area of the resident’s property.

The complaint concerns the following: Liability for rent arrears relating to an overpayment of Housing Benefit. Repair to a radiator in the bedroom of the property.

The complaint concerns several issues relating to the provision and management of temporary accommodation provided by the local authority. Specifically, that The property was in a poor condition when allocated to the resident and required significant repairs, which the resident …

The complaint concerns the landlords handling of reports that the resident’s bicycles were stolen, specifically that: The landlord has not provided adequate security for the property and is therefore liable for the resident’s loss. The landlord delayed in providing information …

The resident’s complaint concerns the following issues: That the property was not suitable for their needs That the property was in a state of disrepair

The complaint concerns the council’s handling of the resident’s application to be moved to another property on medical grounds.

The complaint is about the landlord’s handling of the resident’s request for a property transfer.