Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s concerns about a data breach.

The complaint is about the landlord’s handling of the sale of a shared ownership property after the death of the resident.

The complaint is about the landlord’s handling of: The resident’s eviction. The removal of the resident’s belongings.

The complaint is about the landlord’s handling of the resident’s reports of a rodent infestation and the associated repairs to address the issue.

This complaint is about the landlord’s: Handling of outstanding repairs in the property. Staff conduct.

The complaint is about the landlord’s handling of the resident’s: concerns regarding the condition of his property at sign up; reports of a leak, damp, and mould.

The resident’s complaint is about the landlord’s handling of concerns about its buildings insurance tender process and residents being overcharged for their annual insurance premium.

The complaint is about the landlord’s handling of service charge increases.

The complaint is about the level of service charge set by the landlord for the cyclical works, and whether the standard of work justified these charges.

This complaint is about the landlord’s response to the resident’s concerns that it had been charging her service charges, that she had not agreed to, dating back to 2011.

The complaint is about the landlord’s handling of the resident’s request for CCTV footage.

The resident’s complaint is about the level of her service charge and quality of services provided.

This complaint is about the removal of the resident’s caravan.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s request for a refund of a rent advance paid in June 2018.

The complaint is about the landlord’s handling of the resident’s rehousing application.

The complaint is about the landlord’s handling of major works and associated repairs.

The complaint is about the landlord’s: Response to the resident’s reports of leaks, damp and mould. Handling of various estate management issues. Handling of various property related issues. Response to the resident’s recent concerns about rubbish on a roof.

This complaint is about the landlord’s decision to install bollards alongside a communal green area to prevent vehicle access.

The complaint is about the landlord’s handling of: The resident’s reports of a water leak, which caused higher water usage on her water meter. The associated complaint.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the resident’s property.

The complaint is about the landlord’s management of parking on the resident’s estate.

The complaint is about the landlord’s handling of the allegations of noise by the resident’s dog.

The complaint is about the landlord’s handling of repairs to the property.

The complaint is about the landlord’s handling of reports of a roof leak.

The complaint is about the landlord’s handling of the resident’s reports of faulty utility meters.

The complaint concerns the landlord's response to reports of leaks, damp and mould and its handling of associated repairs.

The complaint is about the landlord’s response to the resident’s partner’s concerns about the conduct of its contractor.

The complaint is about the landlord's handling of the resident’s concerns about: The level of service charges. The administration of service charges.

The resident’s complaint is about: The landlord’s handling of a request for CCTV made by the police. The landlord’s handling of antisocial behaviour (ASB) and alleged disability discrimination against the resident.

This complaint is about the landlord’s handling of the resident’s: Reports of outstanding repairs in the property. Report of silica dust within the property. Concerns about the workmanship of previously completed repairs within the property.

REPORT COMPLAINT 202233915 Welwyn Hatfield Borough Council 28 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint is about the landlord’s: Handling of the resident’s reports of a leak in the property and damp and mould. Staff conduct.

The complaint is about the landlord’s response to concerns raised about the service charge.

The complaint is about the landlord’s response to the resident’s reports of: communal repairs in the carpark. damage to her car.

The complaint is about the resident’s report that the landlord arranged a meeting of the local tenants and residents’ association (TRA) and did not offer a facility for residents to participate online.

The complaint is about the landlord’s handling of floods at the property in 2022.

The complaint is about the landlord’s response to the resident’s concerns about fire doors.

The complaint is about the landlord’s handling of: The resident’s request for alterations to the access point and privacy of the balcony.

The complaint is about the landlord’s response to the resident’s request to remain in a decant property.

The complaint is about the landlord's handling of the resident's reports of damp and mould.

The complaint is about the landlord’s handling of the resident’s reports of water ingress in the property.

The complaint is about the landlord’s:

The complaint is about:

The complaint is about the landlord’s handling of the service of a tort notice and attempted removal of the resident’s vehicle.

The complaint is about the landlord’s handling of the resident’s concerns that her mail was being stolen from the communal letterbox by a neighbour.

The complaint is about the landlord's handling of issuing a notice to end the resident’s temporary accommodation.

The complaint is about the landlord’s handling of the resident’s report of service charge payments for garden maintenance not being conducted.

This complaint is about the landlord's management of the sinking fund, in relation to its consideration of the impact of inflation on projected future works.

The complaint is about repairs to the roof and gutters, pest control, and the resident’s request for reimbursement of costs for works undertaken at the property.