Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s request for repairs to the gutters at the property.

The complaint is about: The level of compensation paid by the landlord in recognition of damage to personal belongings, and its handling of repairs in the property. The resident’s concerns about arrears on her rent account and her liability to …

The complaint is about the landlord’s refusal to replace the front door of the property.

REPORT COMPLAINT 202232323 Norwich City Council 30 August 2024 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether […]

The complaint is about the landlord’s handling of the resident’s reports of damp and mould.

The complaint is about the landlord’s handling of various repairs, including a roof leak, window repairs and the gas supply to the property.

The complaint is about the landlord’s handling of costs associated with the resident’s permanent decant from her property.

The complaint is about the landlords handling of the residents service charge account and the high level of service charge requested from her in August 2022.

The complaint is about the landlord’s handling of the pre-action protocol and specifically not having given the resident notice of eviction.

The complaint is about the landlord’s handling of the resident’s requests for rehousing and adaptations.

The complaint is about the landlord’s handling of the: Administration of residents’ service charge accounts and its calculation of charges. Residents’ reports of leaks and heating repairs (across various properties in the building). Formal complaint.

This complaint is about the Council’s handling of disabled adaptations to the resident’s property.

The complaint is about the landlord’s handling of various repairs within the property.

This complaint is about the landlord’s handling of the resident’s reports of a leak into, and the subsequent damage to, his property.

The complaint is about the landlord’s decision to calculate the premium for extending the lease using a property valuation it had obtained rather than one the resident had arranged.

The complaint is about the landlord’s response to the resident’s reports about: antisocial behaviour (ASB); repairs following a leak into her property.

The complaint is about the landlord’s response to the resident’s reports of damage caused to a window in 2021.

The resident’s complaint is about: The landlord’s decision not to reclassify her property as having two bedrooms rather than three; The landlord’s associated response to her request that it increase the priority banding it had awarded her application for rehousing.

The complaint is about the landlord’s response to the resident about: Its capping of the gas supply. Faulty extractor fans. Low toilet pressure. A broken external light.

The resident’s complaint is about the landlord’s: Misrepresentation of the property before he purchased it; Increases to his service charge.

The complaint is about the landlord’s handling of the resident’s repayment of court fees.

REPORT COMPLAINT 202305073 MHS Homes Ltd 5 July 2024 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman […]

The complaint is about the landlord’s response to the resident’s concerns about the ongoing refurbishment works to the property adjoining the resident’s home.

The complaint is about the landlord’s response to the resident’s reports of disrepair including damp and mould.

The complaint is about the landlord’s handling of the resident’s Right to Acquire (RTA) application.

The complaint is about the landlord’s handling of the resident’s request for a rent reduction due to disrepair at the property.

The complaint is about the landlord’s: Response to concerns about the placement of a vulnerable individual in the downstairs flat. Handling of reports of anti-social behaviour involving the vulnerable individual.

The complaint is about the landlord’s handling of the resident’s service charge account, and the associated complaint.

The complaint is about the landlord’s handling of the resident's transfer request and alleged discrimination.

The complaint is about: the landlord’s handling of rent increases to the resident’s garage. The landlord’s handling of repairs to the garage.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould.

The complaint is about the housing association’s handling of: Defect repairs to the resident’s property. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).

The complaint is about the landlord's handling of the resident's reports of intimidation by its rent collection officer.

The complaint is about the resident’s concerns relating to the landlord's handling of his data.

The complaint is about the landlord’s handling of service charges for the property.

The complaint concerns: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of repairs required to resolve a leak in the property.

The complaint is about: The landlord’s handling of repairs to the boiler.

The complaint is about the landlord’s response to the resident’s concerns about the condition of the property at the start of the tenancy and subsequent repairs.

The complaint concerns: The Council’s response to reports of antisocial behaviour. The level of cleanliness and maintenance in communal areas.

The landlord's response to reports of roof tiles falling onto the resident’s partner’s car during a storm. The landlord's delay in completing remedial works. The landlord's response to claims the roof has been defective since 2019.

The complaint is about the landlord’s handling of damp and mould in the resident’s property.

The landlord’s response to the resident’s request for a copy of a legionella’s report. The associated complaint.

The complaint is about the landlord’s handling of the resident’s rent account.

The complaint is about the landlord’s handling of the resident’s reports of: Pest infestations. Outstanding repairs to the bathroom. Associated formal complaint.

The complaint is about the landlord's handling of reports of damp and mould.

This complaint is about the landlord’s: Handling of repairs at the resident’s property. The level of compensation offered.

This complaint is about: The landlord’s handling of the resident’s reports of disrepair to her property and a temporary decant to carry out the works. The landlord’s claim that the resident is liable for rent on the decant property.

This complaint is about the landlord’s handling of its request that the resident remove a sign in his garden, and his subsequent complaints.

The complaint is regarding the landlord’s: Handling of the resident’s Right to Buy application. Response to enquiries regarding planned improvement works. Response to repair reports. Handling of the resident’s personal information. Complaint handling and communication.