Housing Ombudsman Decisions

The complaint is about the Council’s handling of the resident’s reports concerning staff members who she considers did not treat her respectfully.

The complaint is about the delay in completing the renewal of the resident’s bathroom and kitchen.

REPORT COMPLAINT 202205716 Clarion Housing Association Limited 4 September 2022 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman […]

The complaint concerns the Council’s response to the resident’s reports of a leak from the shower causing a hole in the floor.

The complaint concerns information about the ‘right to buy’ provided by the landlord when the property was let to the resident and their accepting the tenancy understanding that they had the ‘right to buy’ the property.

The resident’s complaint is about major works carried out at the resident’s building, specifically: The landlord has failed to fulfil its obligations under Sections 19 and 20 of the Landlord Tenant Act. The scope of the repairs expended after work …

REPORT COMPLAINT 202116791 Thurrock Council 16 August 2022 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether a […]

This complaint is about the Council’s response to the resident’s report of an incident of anti-social behaviour (ASB) on 9 October 2020.

The complaint is regarding the landlord’s response to the resident’s: Concerns over damaged asbestos in the property. Request for compensation.

The complaint is about the landlord’s response to the resident’s request to view its shareholder register and its response to their subsequent request for a copy of the shareholder register.

The complaint is about the landlord’s handling of the resident’s reports of fumes entering his property.

The complaint is about the landlord’s response to the resident’s reports about: Allegations made about him that led to the discharge of duty to provide temporary accommodation to him; Anti-social behaviour.

The resident complains about the handling of their application for re-housing.

The complaint concerns the council’s assessment of the resident’s housing needs, and its bidding process for housing.

The complaint concerns the following issue: The council’s categorisation of the resident as an unreasonably persistent and vexatious customer.The council’s decision not to progress the resident’s complaint through its internal complaints process.

The complaint is about the landlord’s handling of the resident’s requests for rehousing and adaptations.

The complaint relates to the landlord’s response to concerns raised about the service charges for 2019/2020.

The complaint is about the landlord’s handling of the resident’s request to be rehoused for her medical conditions.

The complaint is about the landlord’s handling of: complaints about the resident’s wife’s former property. the charges for the resident’s garage. the resident’s Subject Access Request.

This complaint is about the landlord’s handling of kitchen repairs and pest proofing work to the resident’s property.

This complaint is about the service charge relating to drainage repairs.

The complaint is about the landlord’s request to the complainant to remove the concrete he laid in the communal garden.

The complaint is about the landlord’s response to the resident’s concerns about parking management on their estate.

The complaint concerns the landlord’s response to comments made about the resident’s occupancy during a special general meeting.

The complaint is about the resident’s request for the landlord to write off their rent arrears.

The complaint concerns whether the lease provides right of access over the garden.

The complaint concerns the landlord’s handling of repairs.

The complaint is about the condition of the property when it was let to the resident.

The complaint concerns the resident’s liability for rent following the end of the tenancy.

The complaint concerns damage caused to the resident’s car.

The complaint concerns the resident’s belief that their former property was unsafe.

The complaint is about the resident’s liability to pay for the cost of electricity used by the landlord when repairing empty properties.

The Council’s decision to extend a controlled parking scheme to include the area where the resident lives.

The complaint concerns the landlord’s handling of reports of unacceptable behaviour made against the resident.

The complaint is about the landlord’s response to the residents request that it gift them their existing property.

The resident is a leaseholder and owns a flat in a purpose built housing scheme. Their complaint concerns the following issues: The accuracy with which the property and scheme was presented during the sales process, and the accuracy of information …

The complaint concerns the resident’s application to succeed their late father’s tenancy.

The complaint is about the landlord’s handling of the resident’s reports of damage to their possessions following a leak.

The complaint is about the landlord’s handling of repairs to the resident’s boiler.

The complaint concerns rewiring works completed in January 2020.

The complaint is about the landlord’s handling of the resident’s reports of noise disturbance.

The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from pipes.

The complaint is about the landlord’s handling of: Repairs and the resident’s insurance claims for costs and damages to their property and contents following a leak.

The complaint is about the communal cleaning.

The complaint is about the landlord’s response to the resident’s concerns about service charge increases.

This complaint is about the level of redress the landlord awarded in respect of multiple delays and failures while handling plumbing repairs at the property, and the resident’s subsequent complaint.

The complaint is about the landlord’s response to the resident’s reports of differences in the level of service charges between residents and leaseholders.

The complaint concerns the landlord’s application of an age limit to parties wishing to purchase the resident’s property, and whether this is applied fairly to all residents of the housing scheme.

The complaint concerns the landlord’s handling of the resident’s reports of: An unauthorised occupant at a neighbouring property Antisocial behaviour

The complaint concerns the Council’s assessment of the resident’s application to be re-housed.