Housing Ombudsman Decisions

The complaint is about a pest infestation at the leaseholder’s property.

The complaint concerns damage to the resident’s possessions.

The complaint is about the landlord’s handling of anti-social behaviour (ASB) allegations made about the resident resulting in a Notice of Seeking possession.

The complaint concerns whether the resident is entitled to use of a shed.

The complaint concerns the landlord’s repairing obligations under the tenancy agreement.

The complaint concerns the Council’s assessment of the resident’s housing application.

The complaint is about the landlord’s response to the resident’s reports of a lack of top soil in his front and back garden, and his requests for compensation.

The complaint concerns the resident’s liability to pay service charges for communal spaces.

The complaint concerns:

The complaint concerns the level of service charges incurred following a boiler installation.

The complaint concerns information provided by the landlord relating to car parking outside the resident’s property.

The complaint is about information provided to the resident regarding parking restrictions in the local area.

The complaint concerns the landlord's handling of a reference request for the resident’s housing application for a property with another landlord.

The complaint is about the level of rent at the property.

The complaint is about the information provided to the resident about car parking spaces, prior to signing his lease agreement.

The complaint concerns the landlord’s response to damages caused to the property following repairs.

The complaint concerns a request for compensation following an insurance claim in 2019.

The complaint concerns a rent increase applied by the landlord.

The complaint is about the resident’s concerns relating to the landlords handling of her data.

The complaint concerns reports that a neighbouring tenant is committing fraud.

The complaint is about the level of rent at the property.

The resident brought several issues in their complaint to this Service: The landlord’s handling of reports of antisocial behaviour, harassment, and threatening behaviour. The landlord’s handling of the resident’s mutual exchange request and their request to be rehoused or transferred. …

The complaint concerns: The council’s handling of the resident’s stay in temporary accommodation. The resident’s experience of securing permanent accommodation through the council. Information provided to the resident about storage of their possessions while in temporary accommodation and damage caused. …

The complaint concerns whether or not the resident is liable for “water hygiene” service charges.

The complaint concerns the landlord’s approach to tenant engagement and its response to a report by the Tenants Participatory Advisory Service (TPAS).

The complaint concerns the accuracy of information provided during the sales process about the specification of the winter garden area of the resident’s property.

The complaint concerns the level of rent being charged in relation to the type of tenancy agreement.

The complaint concerns the landlord’s response to reports of:

The complaint concerns the following: Liability for rent arrears relating to an overpayment of Housing Benefit. Repair to a radiator in the bedroom of the property.

The resident brought several complaints concerning the provision, condition and management of temporary accommodation offered by the council. The resident raised issues relating to: The condition of properties offered to them. The suitability of properties offered to them. The council’s …

The complaint concerns several issues relating to the provision and management of temporary accommodation provided by the local authority. Specifically, that The property was in a poor condition when allocated to the resident and required significant repairs, which the resident …

The complaint concerns the landlords handling of reports that the resident’s bicycles were stolen, specifically that: The landlord has not provided adequate security for the property and is therefore liable for the resident’s loss. The landlord delayed in providing information …

The complaint concerns the landlord’s handling of a management transfer.

The complaint is about the provision of a heat interface unit (HIU) operating and maintenance safety manual (the manual) when the landlord installed the system in 2012 or afterwards.

The complaint is about the parking spaces the resident rents from the landlord.

The resident’s complaint concerns the following issues: That the property was not suitable for their needs That the property was in a state of disrepair

The complaint concerns the council’s decision to build on land which the resident used for car parking.

The complaint is about the level and reasonableness of the resident’s service charges, and her liability to pay for some of the charges included in her account.

The complaint concerns the landlord’s handling of repairs to the guttering.

The complaint concerns the council’s handling of the resident’s application to be moved to another property on medical grounds.

The complaint is about the landlord’s handling of the resident’s request for a property transfer.

The complaint is about the level of the service charge and the explanation provided by the landlord for its increases.

The complaint is about the landlord’s handling of the resident’s concerns regarding his boiler, pests in his property and increased utility bills.

The complaint concerns the landlords handling of the resident’s request for a refund of service charges.

The landlord’s response to the resident’s query about a change in the terms of the tenancy agreement (where all charges were inclusive in the rent amount). The landlord’s handling of reports of boiler issues resulting in no heating or hot …

The complaint is about the landlord’s decision to charge the resident for planned repair works to the building his property is in.

The condition of the former property at the commencement of the tenancy and the landlord's handling of the subsequent repairs. The impact on the resident and her family’s health and wellbeing.

The complaint is about the landlord’s response to the resident’s concerns about asbestos in the property.

The complaint is about the landlord’s response to the residents’ request to carry out work to resolve a flooding issue on their driveway.

The complaint concerns the following issues: