Housing Ombudsman Decisions

The complaint is about the local authority’s decision not to grant the resident the right to buy.

The complaint is about: The condition of the property when it was let. The landlords handling of the resident’s request for compensation for items damaged in a flood. The number of reported repair issues following the installation of a new …

The resident’s complaint is about: The valuation of the property carried out during the staircasing process. The landlord’s handling of her request to purchase an additional share in the shared ownership property.

The complaint concerns the Council’s decision about a management transfer request made in 2006.

REPORT COMPLAINT 202108681 Gentoo Sunderland Ltd 13 December 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether […]

The complaint concerns the resident’s reports of antisocial behaviour.

The complaint concerns the landlord’s compliance with an out of court settlement for disrepair.

The complaint concerns the landlord’s handling of the resident’s reports their fridge freezer was damaged following an electrical test.

The complaint concerns the landlord’s handling of the resident’s concerns about the safety of their garden.

The complaint concerns the council’s decision that the resident must repay the Right to Buy discount when they sell their property.

The complaint is about the resident’s concerns that the landlord disclosed information about them to a neighbour.

This complaint is about the landlord’s handling of the resident’s concerns about the increase in his service charges and the explanation provided by the landlord for the increases.

The complaint concerns the resident’s dissatisfaction with a phone call made by the landlord’s rent team.

The complaint concerns the landlord’s response to a leak from the property above.

This complaint is about the landlord’s handling of the resident’s concerns about the plastering works and his report of damage caused to his property by its contractors.

This complaint is about the landlord’s handling of the resident’s noise nuisance reports.

The complaint is about the landlord’s banding decision following the applicant’s request to be rehoused.

The complaint relates to the landlord’s decision to ask the resident to pay for heating and hot water costs and the level of those costs.

REPORT COMPLAINT 202103329 Watford Community Housing Trust 24 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

This complaint is about the landlord’s handling of mutual exchange applications made by the resident. In particular, the resident states: The landlord discriminated against her under the terms of the Equality Act 2010. The landlord was not permitted to decline …

This complaint is about the landlord’s response to the complainant’s reports of anti-social behaviour (ASB) involving several neighbours and counter-allegations made against the complainant.

The complaint is about: The level of service charges and the affordability of those charges. Issues with the correct level of estimated charges and billing in previous years. The cost level for estate services not being fair in comparison to …

The complaint is about the landlord’s handling of the resident’s concerns regarding: The quality of garden maintenance carried out at the property The level of service charge.

This complaint is about the landlord’s decision to change the energy supplier for the provision of communal heating in the building.

REPORT COMPLAINT 202007990 Kingston upon Thames Council 18 November 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]

The complaint is about the landlord’s handling of the resident’s concerns about the actions of the Residents’ Association.

The resident complains about: damage to the property caused by work in 2017. the landlord’s movement of funds on his service charge accounts. the landlord’s handling of his concerns that an invoice was issued in error.

The complaint is about the landlord’s handling of the resident’s formal complaint about its response to her subject access request.

The complaint is about the landlord’s handling of the sale of the resident’s shared ownership property.

The complaint is about the landlord’s handling of the resident’s reports of drainage issues at their property.

The complaint is about the landlord’s decision to rent an area of land near the resident’s home to private owners.

The complaint concerns the landlord’s response to reports of repairs to the resident’s garage.

The complaint concerns the landlord’s handling of antisocial behaviour – specifically that the resident has been denied access to the property by a joint tenant.

REPORT COMPLAINT 202015742 Clarion Housing Association Limited 11 November 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]

The complaint concerns the landlord’s handling of the resident’s concerns that they are being overcharged on rent for their garages.

The leaseholder complains about the landlord’s handling of the section 20 consultation process, and the level, reasonableness, and increase of charges invoiced for these works. As a resolution to the matter, the leaseholder would like her contribution to the works …

The complaint concerns the landlord’s response to enquiries the resident has made about their liability to pay a service charge for a fire risk assessment.

The landlord’s handling of the resident’s reports they were missold their property due to the increase and level of service charges they are liable to pay. The landlord’s response to the resident’s reports that the landlord had violated the section …

The complaint concerns the Council’s Environmental Health Department’s response to the complainant’s request for noise monitoring equipment and the outcome of its investigation of their noise reports.

The complaint concerns the level of service charges.

The complaint concerns the landlord’s request that a partition wall is reinstated.

The complaint concerns the contact details provided on Council Tax information.

The complaint concerns the accuracy of a listing on Devon Homes Choice.

The complaint is about the Council’s handling of the resident’s complaint about antisocial behaviour originating from a property that is managed by another organisation.

The complaint concerns a dispute about the resident’s access to the garden at the rear of her home.

The complaint is about the Council’s handling of the resident’s request for re-housing.

The complaint is about the landlord’s handling of street lighting repairs.

The complaint is about an increase of rent, which the resident believes has been set too high.

The complaint is about an increase of service charges.

The complaint is about the landlords handling of a reported roof leak.