Housing Ombudsman Decisions

The landlord’s administration of the resident’s service charge account. The landlord’s response to the resident’s concerns about the reasonableness and legitimacy of service charges.

The complaint is about: The resident’s dissatisfaction with the level of redress made by the landlord in its response to an earlier complaint. Their request to transfer properties.

The complaint is about the landlord’s handling of concerns the resident raised about the style of bath installed during a bathroom upgrade.

The complaint concerns: Reports that the landlord has prevented the resident from engaging with voluntary community groups. The closure of a local community centre

The complaint concerns the increase in service charges.

The complaint concerns the landlord’s handling of the resident’s reports of an alleged theft of their bikes from a garage.

The complaint concerns the assessment of the resident’s housing needs.

The complaint is about the landlord's management of the resident’s rent account, which resulted in an overpayment at the resident’s previous property.

The complaint concerns an overpayment of Housing Benefit

The landlord’s response to damaged caused to the property following a leak.

The complaint is about the response to a request for the rumble strip to be removed from the entrance of the estate.

The complaint is about the landlord’s handling of the applicants’ request for rent arrears from 2006 to be written off by the landlord.

The resident complained about the information the landlord provided about the property, following their right to buy application.

The complaint is about the landlords handling of the residents reports of: The level of service charge at the property. The landlord’s complaint handling.

The complaint is about the level of rent the resident is being charged.

The complaint is about the landlord’s response to the resident’s request that it refund an advanced rent payment.

The complaint concerns:

The complaint is about the landlord's handling of the residents’ request to change parking bays by varying their lease.

The complaint concerns the fulfilment of the terms of a self-build scheme.

The complaint concerns the landlord’s refusal to grant permission for the property to be converted.

The complaint is about the landlord's referral and response to a Community Multi-Agency Risk Assessment Conference (CMARAC) that that took place in 2019 and the information used as part of that assessment.

The complaint is about the resident’s liability for rent arrears.

The complaint concerns an increase in service charges.

REPORT COMPLAINT 202102563 Camden Council 17 September 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether a […]

The complaint is about the landlord’s handling of the residents’ end of tenancy notification.

The resident complained about landlord’s management of a deceased neighbour’s property.

The complaint is about the level of rent.

The complaint is about service charges for sheltered housing support and alarm costs

The complaint is about the Council’s handling of the resident’s application for housing, and its handling of the resident’s queries about rent arrears.

It has been difficult to engage with the resident to clarify the issues which they wish to bring as part of this complaint. Since January 2021, in their contact with this Service, the resident has referred to the following complaints: …

The complaint concerns the resident’s request for the landlord to change the classification of the property from a three bedroom to a two bedroom.

The complaint is about the landlord’s response to the resident’s concerns with the level, and standard of work carried out in relation to his service charges.

The complaint concerns a dispute about whether the resident has sole use of the garden at the property.

The complaint is about the liability for fees arising during the sale of a property.

The complaint is about the landlord’s response to the resident’s reports of: issues with the drains at her property; issues with the air quality at the property in or around 2013/2014.

This complaint is about the landlord’s response to the resident’s allegation that a member of its staff assaulted him on 12 April 2018.

The complaint concerns the landlord’s response to the resident’s claim of a breach of data protection.

The complaint is about the landlord’s response to the resident’s reports of a data breach.

The complaint is about the level of rent.

The complaint is about the landlord’s response to the resident’s request for compensation for an injury.

The complaint is about the landlord’s decision to decline a request for reimbursement of costs for fencing works.

The complaint concerns the landlord's response to the resident’s request to amend the terms of their tenancy concerning succession rights.

The complaint is about the resident’s requests for compensation from the landlord for excessive energy costs since the start of her tenancy.

The complaint concerns the resident’s liability to pay Trustcare charges.

The residents complain about: How the landlord managed the replacement of the communal boiler in the building, including: How it responded to residents’ suggestions and comments in relation to the specification of works and how this has impacted the current …

REPORT COMPLAINT 202012859 Hackney Council 16 August 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether a […]

The complaint concerns liability to pay service charges for heating.

The complaint is about the level and reasonableness of service charges at the property, including, and in particular, in relation to fire and safety charges and the landlord’s administration of the service charge account overall, including it charging for services …

The complaint is about the resident’s concerns regarding the costs of the catering service provided within his accommodation.

The complaint is about the Council’s handling of a Right to Buy (RTB) application; including its failure to disclose the Pre-Cast Reinforced Concrete (PRC) construction of the building in the early stage of the RTB process.